DoubleTree by Hilton Hotel Lawrence

I stayed here on a Friday and Saturday night while driving for a conference at the university. Upon getting to my room at 10pm on Friday, I discovered somebody else's stuff was already in there. I was supposed to have my own room. When I called the front desk, they assured me I did have my own room and gave me a different one. When I got back to the hotel on Saturday night, My room key didn't work. So again, I go down to the front desk. This time, they tell me the room was only booked for one night. I'm responsible for driving the bus back to Iowa on Sunday, and I doubt the university would book everyone else's room for two nights but mine for only one night. Never-the-less, they gave me yet another room and a trashbag that had my clothes in it along with the food from the fridge thrown on top (dirtying my clothes for Sunday). Putting these mix-ups aside, children ran the halls well past 11pm making sleep tough. The rooms were nice, the staff were all friendly which is why I gave it two stars.

a month ago

Ended up here after a horrific experience at another hotel. A pleasure! Easy check, in clean rooms comfy beds, great amenities. Good location from campus would stay here again for sure. Snacks to buy & gave us an extra blanket. Pillows were nice, nice shampoo & lotion!

2 months ago

I was charged for a room I cancelled. The front desk twice fooled me about a reservation. First I had it then didn’t. Then I canceled. Then they didn’t cancel and DID NOT notifying me they failed to cancel. There was very poor communication. Hence I got an $800 charge. Oops. Ouch! Then they said because their front desk screwed up I was only charged $300 for the front desk to only cancel one room not the entire reservation, absolute BS that a hotel can charge three times the rates for a weekend , have such poor desk people, then be fine charging me $300 for NO service. ... How is this a Hilton hotel?

2 weeks ago

I will not stay at this hotel again. I came to attended a conference. It was about midnight when I got back to the hotel and I was told I could not stay in the hotel lobby reading emails on my phone. The front desk worker was very rude in letting me know that I could not sit anywhere in the lobby or outside my room in the chairs provided due to the lobby is closed at 10pm for quite hours. I understood why they try to keep it as quite as they can in respect for others sleeping but when you have someone sleeping in your room, need to catch up on work emails there should be a place that you can sit can do these. The front desk clerk actually stated if we didn’t leave the lobby she would call the police on us. ||||I will not recommend this hotel to anyone nor will I stay here again.

2 months ago

Super outdated, has an old smoking smell that has been cleaned, musty, toilet barely flushed. While the room was cleaned, I had a constant headache, cough and felt icky staying there. Plus it was over priced. I wouldn’t stay here again. Workers were nice though, restaurant was clean and breakfast had a good variety.

2 months ago

Positive: I have stayed here several times while in Lawrence and it has always been a pleasure. I would say for the price and location it is the best in town. The staff is great and rooms a clean and serviced everyday. Negative: ""

3 months ago

Super Clean, front desk lady was super kind and accommodating, bed was amazing, and the connected restaurant was a plus with great food and service!! Price for both places was great!! Would definitely stay here again!!

2 months ago

On arrival, three staff members were sitting at the counter. Two were on their phones. The third seemed unsure of herself as she processed my room key. After getting my cookie, I headed up to a King Deluxe Room. I’m not sure what differentiates it from a regular king, but it was perfectly fine for the night and the bed was wonderful. Breakfast the next morning wasn’t lavish but hit all the right notes. A local coffee is used, which was welcome. I always appreciate ties to the local community. I’d certainly return.

5 months ago