Courtyard Kingston

UPDATE-- I spoke with Jill, and she was wonderful. She listened and ensured action will be taken to correct what had gone wrong during our stay. I really appreciate it. Thank you, Jill! We stayed here for one night. The young woman at the front desk had a flat personality, barely smiled. Didn't seem to enjoy her job in the least. Room was decent, but the bathroom had visible mold growth in a few areas of the shower stall and lots of dust around the baseboards. Beds were comfortable. The pool was nice and warm, which the kids loved. The lobby is nice, aesthetically (fireplace was a nice touch). Michael who worked at the bar was very sweet and helpful. The waitress we had as our server at breakfast the next morning was in a very bad mood. My husband and kids arrived at 9:20am (no one else was in the restaurant) and she told him that he needs to "hurry up and put his order in" because she is the only one working and they close at 10am (40 mins later). He explained that I was coming down within 5 minutes, but she said again that he needs to order *now* so he called me to get my order. Food came out- barely edible. For $70 for 2 adult egg meals, 1 french toast and 1 bowl of cereal, I'd expect it to be tasty (or at least edible). They only offered bottled orange juice (from concentrate) which was bitter and tangy. As we were leaving I said 'thank you!' and she refused to look at us or respond. Very odd. Overall, the place was generally clean, except for the moldy, dirty bathroom. The pool was nice and warm. The staff , aside from Michael, had lackluster, borderline rude, personalities. We won't be staying here again if we come back to the area, and that saddens me because Marriott properties are usually our go-to.

a week ago

Positive: The staff at the check in were wonderful. We were tired and cranky after a long long drive in a snow storm and they were patient and kind and helped with everything we asked for. It was a wonderful bonus to have the free charger for our EV. Negative: We would love to have more chargers. The Bistro was fine, but it was not quite as much of a Bistro as it was a standard hotel breakfast area. That said, the food was just right and the staff nice.

4 months ago

We used this hotel for our stay during the New York Sheep and Wool festival. It is about fifteen minutes from the festival right across the bridge. The room was very clean and the room service was very thorough. The bed was very comfortable, as were the pillows. The most outstanding feature , however , was the service at the front desk. I accidentally left a dental mouthpiece in the room when we left. We called the hotel when we realized it was gone, and the front desk clerk.Renee worked diligently with a laundry staff to recover it. They had it on its way before we even got home, Kudos to the staff at this hotel. We will definitely return.

6 months ago

Hey all. So at this hotel my husband and I has because frequent flyers. However after this weekend we will not be back. To which this is the second time they've upset an ambassador member meaning me to stays in a row. Within a month of each other not good for business. On February 28th I checked in on a redemption stay. But before I checked in I called to ask what the Incidental hold would be. I was told 20 dollars. I explained that I was pretty strapped for cash. So i just need to know what to expect. When I checked inn I thought seemed odd that I had to swipe my card. I was way over charged. By an extra 50 dollar hold. To which the hotel tried to say this was Marriott thing not their hotel. The hotel left me with not even a way to get breakfast or even drinks. Also when a bonvoy rep called they were told it was cc error. So which is it either way had it not been for my banker releasing the hotels mistake. I would have had no money till I made more that saturday. Staff on the night I couldn't have cared less that they made mistake. Nor did apologize. Or try to compensate for the error on there part. NOT GOOD! Requested the hotel Manger call me I never got a call back. This hotel caused me to have anxiety and chest pains over what they did. Got no sleep do to worrying over money. Now to this past Friday's stay 3/21 yes the third floor but right near the blvd rm# 336 lol. At night it's like a drag race. Also the room is supposed to be feather free At check-in there was no sparkle as I have become accustomed to no gift bags to water bottles oh and no thanking me for being an ambassador member. Sorry but the little things count. So I quickly checked in was un-happy but no biggie get up stairs and drop my bags quick to go back to work. Later that evening we noticed I was sounding congested. Found out there was 1 feather pillow. We are allergic to feather (please pay attention). Again hotel staff in am did even seem concerned. Ambassador elite member end This is now the 2nd time I have lost sleep. Not easy to sleep when you can't breathe right. I ask the person at the desk when the hotel Manger would be in she said she had know idea. So please if you are staying on a redemption stay pay attention to what they are holding on your account or better find a different hotel. At first my husband and I loved staying here because it was convenient. With no compensation from my redemption stay. Now this being the second time I lost a night of sleep when I work 7 days a week. ALSO WITH HOW MUCH I PAID FOR NO PERKS. I am not so sure I want to come back. I really hate leaving back reviews I am sorry I draw the line on feathers in the room. I do not recommend this hotel. Remember have fun with what your doing and keep real because I know I do with every review. Yours truly The real deal It's pretty bad when they bleed your account dry on a stay where Y we're not supposed to pay LOL.

a month ago

Last minute hotel booking and Tamera & Ramona were friendly, kind, and extremely helpful. Smooth check in process, clear communication and overall excellent service. A great start to our stay!

3 months ago

I loved the courtyard Marriott. It was recently renovated. The room was so pretty, clean, and beautifully decorated. The bathroom was exceptionally nice, with dispensers for soap, conditioner, and shampoo in the bathtub area, as well as a place to sit, which I really appreciated.| I had a bit of a problem getting a room that works for me. I called a few days before asking for a room at the end of the hall on the top floor, but when I arrived, the person at the front desk had nothing like that available for me which really surprised me. I asked if I could check out available rooms so I could see which location worked for me. It seemed that the front desk person who was checking me in did not want to accommodate me in that regard. That was a bit disappointing. However, another front desk person, whose name is Priya, was remarkably helpful and eager to please, which is always wonderful when checking into a hotel. I hope to return to this hotel someday because it was overall a wonderful experience.

6 months ago

We have family in the area so visit multiple times a year and always stay in Marriott properties. We've had poor experiences at Kingston Marriott properties so booked the inn at bellfield this time. My six year old was disappointed by the lack of pool, we've been able to get Marriott day passes for pool use when we travel and our awesome front desk staff member arranged with courtyard Marriott Kingston for us to get a day use pool pass. When i called to confirm the staff at courtyard Marriott Kingston was awkward, rude, and showed zero hospitality. She kept telling me the pool isn't available for "public use" (we're customers of the company that owns the property), but confirmed they have previously made it available for day use, the person who gave us permission is a supervisor at her property, she just didn't realize they were still going the program . She took my name and number, promised to call me back....and never called me back. We will be back in town later this year, we will be booking a Marriott property, and we still wont be booking this Marriott property. My husband and I both worked in hospitality positions for years, there are times when it's easy to do something small and kind that makes a huge difference to a guest (in this case a 6yr old). We will continue choosing to spend our money where we are welcomed and where the staff understands the concept of hospitality.

3 months ago

My wife and I and our two daughters stayed there September 20-22 for our nephews wedding. The service was amazing. We also would like to point out that Ramona was great and helped us with everything we needed! She went above and beyond! Great place!

7 months ago