Baymont by Wyndham Keystone Near Mt. Rushmore

Hotel looks great from the outside, but the rooms are in bad need of upgrades. Decor is straight out of the 70's. We stayed 4 nights. Asked for maid service night 2, and no one ever came the whole time we were there. We had to hit up the front desk for fresh towels. They serve a complimentary breakfast, but they need to attend to it more often, because several times, food bins were empty. Location is great! Walking distance to the town of Keystone and close to Mount Rushmore. I have no pictures of the room. I guess I didn't want to remember it.

4 months ago

Baymont /wyndam should be ashamed for allowing this franchise to be as bad as it was. It really gives them a bad rep. I’ve stayed and Baymont before and they are nice and clean. This one is an embarrassment to the company. read the reviews! Pictures are deceiving. We got a room here and the outside and front desk look beautiful, clean and updated, once you get to the hallway rooms they are outdated, dirty, and just in bad shape! We actually checked for bed bugs with as bad as it was. Thankfully none in our room! There were bugs all over wasp looking things. Mostly outside but they get inside sometimes. We got a room with a bunk bed, and that thing was so wobbly my 9y/o asked if it was safe and sturdy to sleep on it. The mattresses are so hard and uncomfortable our backs were hurting the next morning! The shower had rust along the curtain rod and top of the shower tile. The indoor pool, same has rust and possible mold or algae or something nasty on the pool walls. The pool was not completely full the first stop was not covered at all by water I would say it was missing about a foot to foot and a half of water. The hot tub was the same and. It completely filled up. Passing some office, it was very messy, which is where they also kept all the bread and bagels and breakfast foods, wasn’t very sanitary to be kept in there the way it was. I’m sure if health and safety showed up they would get dinged for a lot of things. Oh, if you stay multiple days, don’t expect a room clean daily unless you request it. I do not recommend this hotel to anyone.. wish I took more pictures. It’s gross, unsanitary and Wyndham should be ashamed… shut it down, or remodel it and get better management! Ultimately that’s what it comes down to is a manager who doesn’t care. I have contacted Wyndham directly as well.

4 months ago

We had a wonderful stay here! The staff were great, the room was awesome. We booked a two double bed room and they gave us a queen suite! We were so grateful for this experience. We were very tired we drove 11 hours from Kansas City through the night to hike up Black Elk Peak, we were so tired when we got there so the hot tub in the pool area was wonderful! Great breakfast and close to shops for souvenirs and eating! Thank you for your hospitality!

4 months ago

We spent two nights here. A family member suggested we not stay here, but it was the cheapest option so I booked it. The staff were all very friendly. Shout-out for Sofia who was super helpful with our arrival and checkout. I gave three stars because the room we got, two double beds, was absolutely tiny. I've stayed in a lot of very small.hotel rooms across Brazil and they are often very small. This room was smaller with very little rook.to move as a family of four. It was claustrophobic. The breakfast was decent. It was the same thing every morning and was adequate but nothing special. Overall if I were to come this way again, i would look for a cabin at a comparable price point to have more room and the ability to cook. Having said that, the room met our needs and the kids loved the pool.

6 months ago

We needed a room for the night and this one showed available through Wyndham, even though we were in late and it was a Saturday night. The location was great for our heading into the park in the morning. We didn't utilize any of the services or offers bedside the free breakfast. Checking in and out was fast and easy and both front end clerks were very nice. If need be, I would stay again, but it wouldn't be a go-to property for us.

5 months ago

Rooms need deep cleaning. My toddlers feet were black from walking barefoot in the room. Linens had stains and didn’t look clean. Bathroom was okay aside from the few hairs left in the floor. Staff was nice and location is good otherwise.

5 months ago

The rooms were very small when we got there and we were highly disappointed but we told the staff we would like a bigger room and they upgraded us to a suite. I recommend the suite if you are going to stay here. The breakfast was good and had a nice variety. We stayed 3 nights. The motel was busy but I feel like they did a good job for as busy as they were. It was a very cool profile view of Mount Rushmore and even a neat profile view of Mount Rushmore at night when it was lit up. It was close to many of the main attractions. I recommend the motel for anyone wanting to visit Mount Rushmore and Crazy Horse.

6 months ago

There is a very steep driveway so if want to walk to downtown Keystone you will have a hike or pay the $5 shuttle fee. (I have included pictures). The other option is to drive but public parking is limited. The room was very small. Very small. The closest elevator to our room only went to floor 2 even though there were three floors to the hotel. So if you wanted to go to the third floor you had to go to a different elevator on the other side of the hotel. The staff was very friendly and helpful.

5 months ago