Residence Inn Austin Northwest/The Domain Area

I booked a room at this hotel through Priceline, meaning the room was prepaid. I called ahead and spoke to a lady and Arman, both of whom confirmed that they could see the room was prepaid through Priceline. Upon check-in, we were told by the front desk that the room was indeed prepaid and that a debit card was only needed to cover a $20 incidental charge, which was never used.||However, after checking out and returning home, I was shocked to see not one, but TWO charges on my bank account from the hotel: one for the $20 incidental charge, and another for $260. I immediately contacted the hotel and spoke with Arman, who admitted the second charge was a mistake and promised the funds would be "rebated" to my account by 5 pm that same day. That was two days ago, and as of yesterday, not only has the $260 charge not been refunded, but my account has now been hit with yet another charge of $231.67 from the hotel.||So, in total, I’ve now been charged three separate amounts for a one-night stay that was supposed to be fully prepaid. I’ve had numerous phone calls with Arman and sent emails to Hannaa, providing screenshots of my bank account to prove the charges. Priceline has also called them multiple times to resolve this issue, but they continue to assure us it will be fixed with no actual action. To make matters worse, they’ve now bundled the $20 incidental charge with the $231.67 charge and issued a partial refund of $251.67, which is still processing but shows up as "zero dollars refunded." Meanwhile, they refuse to even acknowledge the original $260 charge that’s still pending in my account.||This hotel has caused me so many unnecessary issues, including forcing me to cancel a work trip due to the pending charges on my bank account. The staff, including Arman and Hannaa, continue to dodge responsibility and avoid discussing the $260 charge, acting as though they’ve solved the issue with the partial refund.||I absolutely do NOT recommend staying here, especially if you book through a third-party service like Priceline. Even though they can see your room is prepaid, they will still charge your debit or credit card multiple times for the same room. As of now, I’ve been charged twice for my stay, and the issue is still unresolved. Beware – you’ve been warned!

2 months ago

I stayed for a week here. First room had its air conditioning go out. The front desk was helpful and did move me to another room. I got my receipt and was charged $100 dollars for smoking due to the one with no air conditioning smelling like it. I gave them a call and inquired on it but they said it was final even though my final room did not smell like it since I do not smoke in the first place. I will not be staying here again due to that and will not give recommendations to my team when we have us all stay in one location for conferences.

3 months ago

The room was quite nice, clean, and modern, but the shower situation was dismal. Very low water pressure in both the shower and sink, plus very hard water, made for a miserable time.

2 months ago

Outstanding customer service and lovely hotel! I can't recall the front desk clerks name that checked me in but I think his name was Armando. He was very professional and I want give him a shoutout!

4 months ago

Good property by Marriott. Rooms are neat and comfortable. Provides basic kitchen stuff. Location is good. Breakfast is average. Not enough options for vegetarian and Indian

6 months ago

The Location and staff are excellent. "Mr.CRAY" at the front desk was extremely accommodating with providing us topnotch service and taking care of all the request made during our stay. From checking us in to giving us a room with the best view. |The location is prefect and right across the domain area where you could just walk to. |The room was clean and well equipped .|The housekeeping did a great job at cleaning on request. |The only miss was the height of the bed. For a short person it's big...! |Overall We were happy and defiantly will back again.

a year ago

One of the nicest Residence Inn's I've been to. Front desk personnel was awesome. Free breakfast was really good - reminded me of pre-Covid times. If I ever need to go back I'll definitely stay there.

7 months ago

Picture your perfect hotel. What’s in it? A supremely comfortable bed, great kitchen? Maybe a varied and delicious included breakfast? Perhaps a great pool spot that is beautiful and refreshing. Well, this location filled none of those. From the miscut carpets, chairs that were too short for the table and loose elevator handles or the smelly employees; the start wasn’t strong. Could it get better, recover from the initial impressions? Sure. Did it? No. The room was truly special. A spring bed from the 50s that was not only uncomfortable, but could transfer the movement from air in the room across it. A couch that was not only laughably small, but somehow was used enough to have a number of mysterious stains on it. What these were? Let your imagination wander. Add to it that the spare pillow smelled of a ripe body odor and wasn’t replaced, but shoved back in the plastic bag to mature. We started with two trash cans, but inexplicably had one taken after the first night. Also, we discovered late one night that there was no included do not disturb sign, so we were able to get creative to make our own! How fun! These issues persisted through our entire 5 day stay and they surprised us the last day but not cleaning the room while we were gone. Keeping it familiar I guess? There may be a small population of tortured souls who appreciate showering with a small trickle of water. I am not one of those people. Showering, by definition, requires a certain volume of water. Let’s put it this way: It was difficult to rinse the shampoo from my head. Finally, so you love your dog? How much? Must not be much if you come to this hotel. We received the awesome notice the day before that there was a fire system test! What does this mean? Technicians and hotel staff entering your room at random times and the fire alarm going off whenever they feel like it. Did they warn guests this may happen? No. Give a discount on that day? No. They also required you put your dog in the bathroom in prep for this. No exact timing on when you had to do this. Just lock your dog up for an undetermined amount of time while strange people are going into your room (with all of your things!) and fire alarms are going off throughout the day. Good luck!

10 months ago