Comfort Suites DeSoto Dallas South

Positive: Nothing Negative: Every night the hotel smelt like weed. One night there were police officers on our floor.. The pullout sofa was disgusting. The mini fridge did not work. The lady at the front desk finally moved us to a cleaner room with double beds.

2 months ago

Positive: Everything was good in this hotel starting from room, cleaniness , location.. Negative: They provided a room with kitchen, but there was no dish washing liquid.. when there is kitchen, i cooked my dinner and ate , but there was no soap/liquid to clean the utensils.?

2 months ago

I am absolutely outraged by the treatment I received at this hotel. After arriving slightly earlier than the check-in time—due to work obligations beyond my control—I was met with an attitude that was not only rude but downright hostile. The receptionist immediately told me I had to leave and wasn’t even allowed to wait in the lobby. Excuse me? What kind of service is that? For a paying customer, this level of disregard is simply unacceptable. Any competent hotel would understand that flexibility, especially for guests with legitimate reasons, is a fundamental part of hospitality. But instead of finding a solution, she was dismissive, cold, and seemed to take some kind of pleasure in denying any assistance. Other hotels are more than willing to expedite room preparation when guests arrive early, but apparently, that concept is lost on this place. When I politely asked if I could at least leave my belongings in a secure area while I waited, her response was even more astonishing: “We don’t have any place for that.” Really? No place at all? This is a hotel, not a roadside shack. To make matters worse, I had to call a taxi and, with all my luggage in tow, was forced to wait at a nearby truck stop. This is hardly the level of service one would expect from any decent establishment. The lack of basic human decency from someone whose job revolves around hospitality was staggering. I am not here on vacation—this is a business trip, one that comes with its own stresses and demands—and I was still treated like an inconvenience. The bare minimum I expected was some understanding and perhaps a bit of empathy, but apparently, that’s too much to ask from this establishment. If it weren’t for the fact that my reservation was non-refundable, and I’d be charged the full amount if I canceled, I wouldn’t spend another second in this place. The location may be decent, but no place is worth tolerating such appalling behavior. This hotel is lucky that the policy trapped me into staying, because otherwise, I’d take my business elsewhere in a heartbeat. Attaching a photo of the person in question, as I unfortunately don’t know her name. Management should look into this matter immediately, or they’ll lose more customers than just me.

4 months ago

Clean hotel. Way cheaper than staying inside dallas and only a 25min drive to music hall. Breakfast was good. They had waffles, cereal, eggs, biscuits and gravy, etc.

2 weeks ago

Maintenance staff tried to ask for my number and come up to my room. Made me feel unsafe as a solo woman traveling for work. Would not stay here again and especially would not recommend other solo women travelers to consider this place. I complained to front desk who addressed it with management. Also room couch fabric was heavily stained. I was disgusted.

2 months ago

Me and family have stayed at this hotel on almost every stay in Dallas, due to proximity to Paul Quinn College. Most issues have been minor, but our last stay may be the deal breaker. The breakfast is already cheap, but on top of all of this, they managed to run out of syrup and cartons of milk! Cereal no milk! Waffles no syrup! To top it all off, I needed a few packets of ketchup and was told they didn’t have any. I told her, there was plenty during breakfast. Then she said the didn’t any that she could get to at the moment. The Glo, by Best Western has gained a new customer!

4 months ago

Room 408 did not have any heat... management stated it just took a little while to heat up, but the temp stayed in the 50's....I may as well should've slept outside as it was the same temperature in the room...55 degrees... first time staying here,last time staying here, not impressed at all🙃

2 months ago

A Disappointing Stay I recently stayed at the Comfort Suites in DeSoto, TX, operated by Dallas DeSoto Hospitality LLC, and unfortunately, my experience fell well below expectations. Despite being associated with a notable brand like Starwood Hotels, the level of cleanliness, maintenance, and overall service was quite disappointing. Cleanliness and Maintenance: The most glaring issue during my stay was the cleanliness—or lack thereof. The condition of the sofa in my room was particularly unacceptable. It was visibly dirty, with stains and an overall appearance that made it clear the furniture had not been properly cleaned or maintained in quite some time. Sitting on it felt uncomfortable, and I was left questioning the hygiene standards of the hotel. Additionally, the bathroom had significant issues. The ceiling had large patches of discoloration, suggesting either a water leak or mold growth, which is a serious health concern. The stains were extensive and clearly not something that had been addressed recently. It’s unsettling to see this in a hotel that should prioritize guest safety and comfort. The state of the tile and grout around the shower also raised concerns. Cracks were visible, and there was clear evidence of poor upkeep. The corner where the shower meets the wall had peeling paint, cracked caulking, and a generally deteriorated look that gave the bathroom a shabby, neglected feel. Lack of Attention to Detail: What added to the frustration was the overall lack of customer service. Staff unable to communicate to each other shift to shift. Front desk checking you out of your room each day when staying more than one day which then deactivated the keys. Staff was short and rude. There is no attention to detail in the upkeep of the hotel. Simple things, like the cracked and chipped areas around the bathroom, were an eyesore. In the hallways, there was a general lack of cleanliness and a sense that things weren't being maintained to a professional standard. The management should take greater care in addressing these problems before they worsen. Considering this hotel is under the umbrella of a recognized brand like Starwood Hotels, I had expected far better. The lack of cleanliness and proper maintenance severely impacted the quality of my stay. I would not recommend this property unless significant improvements are made. Until then, I’d advise potential guests to look elsewhere for accommodations in DeSoto.

4 months ago