Island Inn By OYO Galveston Beach, TX

For our recent trip to Galveston TX, I booked two nights through Capital One Travel, December 26th & 27th, at the Island Inn By OYO Galveston Beach, TX, 6311 Central City Boulevard, Galveston, Texas 77551.||We arrived at 3:38pm and walked to the front door. It was locked, and we could see a man asleep on a couch inside. When he woke up he unlocked the door and let us in so we could check in. He took a $50 deposit and gave us our room key.||We drove around the back of the motel, and entered the room. The room was bare with old furniture with broken drawers, and a filthy couch. The bed was only a few inches off the floor, it had crumpled sheets, and the pillows had obviously been slept on. When we pulled up the sheet, the mattress was covered in brown red rust colored spots along the edges and it was covered with stains. The walls were dingy and stained, the carpet was dirty and looked as though it hadn't been cleaned for some time. And the smell - it smelled stale, like smoke, mold, and body odor. We did not make it as far as the bathroom before we turned around and went back outside, so we don't know its condition. This room was filthy and disgusting.||At 4:06pm I was sitting in my car on the phone with Capital One Travel asking what my options were as I could not and would not stay there. I was advised to return to the lobby and tell the employee what I saw in the room, and let him know I could not stay there. I was told to ask him to approve a refund, get his contact information, and to call back and they could help me find a place to stay.||I went back to the lobby and waited for the guy to wake up and unlock the door. I told him that the room was filthy and someone had been sleeping in the bed, and I wasn't going to stay there. I asked for his contact information and asked that he approve a refund. He told me the room was clean and ready to rent, and 'how can I give you a refund when you've been in the room for an hour?'. Then he said he couldn't give me a refund as I didn't pay him, and I needed to contact whoever I paid. He did agree to return my $50 deposit. I didn’t need a refund, I needed him to let Capital One know I wasn’t staying and ok the refund.||This motel is in a bad part of town, it is not beachfront or near the seawall, there was a pile of dirty mattresses by the dumpster, and there was trash all over the parking lot. The outside of the building looks nothing like the pictures. In fact none of the pictures I have found look anything like this property - nearly every picture I found online has been photoshopped. I never would have chosen to stay there if the images and descriptions reflected its true condition.||I contacted OYO, and they thanked me for my feedback and wanted me to give them a good score on their customer service phone department - that's all.

a month ago

Positive: Mgr let us in at almost 3am, we woke him and he was still very sweet. Negative: First room had black mold all over the bathroom ans there was half eten food and crumbs in my bed. Mold in aC vent, what looked like blood on the walls! 2nd room had a roach greet me on the bathtub, mold still but less. Front door usually didn't lock!

2 months ago

Just wanted to leave an honest review. I was a little worried when I read the reviews,but I was pleasantly surprised. The room (224) was clean, spacious, cold AC,hot shower, comfortable bed, lots of channels on TV, including HBO, super close to the beach, and great price. Stayed for 2 nights. Lady in the office was nice. I will definitely stay here again. Thanks, and God Bless...

4 months ago

This was the dirtiest place you could imagine with mold on the bathroom door. The guy behind the counter was very rude. I still haven't got our $50 deposit back. Stay somewhere else if you can. Avoid this place. We only stayed due to a cruise we were on.

a week ago

Positive: It was close to a store and the venue I was attending. Negative: Bed not made upon check in, no housekeeping available, sheets and towels washed but not folded (like someone pulled them out of laundry and threw them in a pile on the floor), no cups in room for a drink, staff didn't show up at office until after 10am.

3 weeks ago

Folks you’re looking at a 2 star hotel. If you want luxury pony up the dough…sheesh! Got here right at check-in, it was seamless and only a $50 deposit, refundable on check out. My room was spacious, clean and AC had to be turned up as it was chilly. It’s a beach hotel right off the Seawall. For me it’s totally worth the price. Pet friendly and we will definitely stay here again!!

4 months ago

They are thieves in the rooms are mediocre at best. We get the room and first off their "card machine doesn't work" so I have to go to the ATM and get cash. Then they tell me there's a $50 deposit which wasn't mentioned on the website. We get in the room and one of the locks on the door doesn't work and the air conditioner is dripping into the trash can. About an hour later there's a giant spider in the room and there's no toilet paper and only a couple of towels. Against my better judgment I extended this day an extra couple of days and when it was time to check out I was at work already so I couldn't go through the normal checkout process I ended up coming back the next day and they refuse to get me my deposit back there was no damage to the room nothing was stolen they tell me to come back the next day, so I do. I get told by another person to come back in a week, so I do they tell me to come back the next day it's very clear that they're just giving me the runaround until I give up on getting my deposit back. This place is a crap hole with poor customer service crappy rooms and their deposit policy is obviously a sham to get extra money out of you. I highly recommend you do not stay here. Update 09/24/2024: I just went back there trying again to get my deposit back and a guy named DJ told me their policy is that after 24 hours you can't get your deposit back. Even though I went back there less than 24 hours after and was told to come back another day. This place is crooked. He just told me to my face that he's stealing from me.

5 months ago

Most disgusting hotel I EVER stayed in! Listen to all the reviews. They are all true. Plus, they never returned my deposit. Thieves!!! Do NOT book.... Go anywhere else. A tent would be cleaner and not make u wanna vomit.

5 months ago