Moody Gardens Hotel and Convention Center

We had a great overnight stay for Mother’s Day Weekend. The hotel is beautiful and very well maintained. There was an issue with our shower, but the hotel was totally booked, so we couldn’t change rooms. They sent maintenance to replace the shower head and the men were very kind, knowledgeable, and quick to get it replaced. Housekeeping was called to clean up after them and within minutes she arrived and we were back in business. This all took about thirty minutes. It’s unusual to enjoy such great service. I think as a society we’ve come to expect mediocre, but this was outstanding!! We will definitely be back and tell our friends.

2 weeks ago

Our trip started out at the front desk with the best customer service one could ask for.|Hazel helped me get checked in and was the most incredible front desk help I have ever received. She continued to be helpful every day throughout our 3 night stay.|She made our Mother's Day stay in the Galveston Suite one we will never forget.|The room was great, and the view was phenomenal. |Shearns restaurant always pleases.|However, the personal care and friendliness that Hazel showed our family every day when we passed the front desk surpasses everything else that we encountered at the hotel or any hotel and resort for that matter.

2 weeks ago

Let me be clear! Moody Gardens has the best front staff, housekeeping staff and security staff ever! I left an item in my room and the staff were very kind, courteous and patient with me in locating the item. My heartfelt thanks!||Moody Gardens exceeded all our expectations. The hotel was phenomenal and the pyramids were spectacular! My grandson and sister were amazed at the fabulous buffet. The staff here couldn’t have been nicer! ||The exhibits were informative and fun! ||DEFINITELY A “10”! Go visit soon!!

3 weeks ago

Brought my grandson for 3 nights and had a lovely experience! He loved the pool,and the poolside games, and of course the attractions! I loved the gardens and the beautiful views. The Rainforest pyramid was my favorite!! They now have a kimodo dragon . Who knew!|? The service at the hotel was fantastic. We ate at the Cafe in the park for breakfast and lunch and everything was yummy. The Starbucks was great and the pizza from room service was sooo good!|It was a very pampering experience I highly recommend! Can't wait to go back!!

a month ago

I have Nothing but amazing things to say about this hotel. The rooms were clean the grounds were very nice, pool was amazing! They even went an extra mile to give my daughter a birthday present which was so thoughtful and nice. I will definitely be back this is my new favorite hotel in Galveston! Also the lady that helped us whom I forgot her name was amazingly nice. Thank you for helping make this a great 6th birthday for my daughter!!!

a week ago

We had connected rooms. Both had a beautiful view of the park. We received complimentary passes to the water park as well. Our beds were clean and comfortable. The rooms were clean and stocked with everything we needed. The pools were clean and the bar had great drinks. Blossom cafe came in handy when we needed just a couple of pizzas for our kids. Staff was friendly and helpful with an issue of very loud and disruptive guests in the middle of the night. Cafe in the park was delicious and delivered our dinner to our room. Above all we had a very fun stay.

3 weeks ago

The Moody Gardens Hotel was such a great experience for my partner and I as a couples getaway! Hazel, the Front Desk representative, was such an amazing help and really went above and beyond to make sure our guest experience was delightful and top-notch! What a great Vacay to kick off our summer and we will be back again!

2 weeks ago

I would rather sleep in my car than at this hotel again. After requesting and agreeing to a $50 early check in, I arrived at my designated time to find an event going on and access to the hotel to be completely blocked by security. After almost an hour I was finally able to access my room. Once I arrived the sink was extremely dirty with what appeared to be mop water remnants, the shower curtain had used soap smeared on the curtain and the vanity mirror was not operational. Usually I wouldn't complain but with a 4 star hotel I expect a clean room and access to the hotel at any time. After my complaint, the "early check if fee was waived". Thankfully since I was not able to check in and stood in the Texas heat for an hour while waiting for a way inside. Heed my warning. Don't waste your time or money here. If there is a problem, they will minimize your struggle and the fact that you paid good money to stay at their establishment.

a month ago