Richland Riverfront Hotel, Ascend Hotel Collection

I booked a two night stay here in one of the first floor King Suites with a 2 person jacuzzi tub. After the first night stay. I specifically went to the front desk just after 12pm to request my room be serviced, specifically to make sure the tub was cleaned. I left the location and returned about 3pm, to find someone from either house keeping or the front desk had entered my room and placed the “do not disturb” sign on my door, and did not service the room. I went back to the front desk and made the young lady aware of the situation, and she said she would make sure it was taken care of. I left the hotel again to return about 6pm to find the room still had not been serviced. I went to the front desk to be told that housekeeping had already left for the day and all he could offer me was to change rooms. Which meant me packing all of my belongings again and moving. So I said that if unacceptable and I would handle it with the front desk upon check out. Well upon check out the front desk said that only the General Manager could do any type of refund. So I tried to call and talk with this lady for 2 days straight, even if she was available she would not talk with me. To be told she would have her front desk supervisor investigate. To then find out that the front desk supervisor does not come on duty until 3pm, which is after the time the housekeeping staff is gone. To again be told that she, the front desk supervisor, cannot authorize any type of refund, if will have to be the General Manager. If this is the level of service you give to your guest on a regular basis. You should not be a General Manager!!

5 months ago

Decent rooms, awful customer service. I booked 3 rooms and later in the evening when I had to leave for work I was told there was a travel rewards processing glitch for the room I was in. Yet all 3 rooms were on the same booking? I was told I had to pay a rate 2x the original booking amount, or troubleshoot the problem myself with US bank or I would be tossed out of the room that night. I asked to talk to a manager and was flatly and firmly told NO! Are you kidding me???

2 weeks ago

Overall this is an alright place to stay. We had to ask to switch rooms because the first one we were given keys to smelled like smoke really bad. The rooms definitely could be cleaned better. However, they have a really clean pool and it's a good location on the Columbia River.

5 months ago

I love this property, the old Shilo Inn. It's my Go-To for a local escape. 1BR king w/jacuzzi tub & kitchen are only rooms worth renting imho. (Or get riverview at the very least!) CONS: I really wish the management would take maintenance & security more seriously...several units in the rear bldg have bent doors you can see light thru the jamb, and windows that dont lock. Walkways are usually sticky/dirty. TV is confusing to over 50 crowd, with cable and roku, several inputs, and no instruction sheet.. Don't leave valuables in your rigs! PROS: LOCATION LOCATION LOCATION! Walking distance to everything. Really great amenities: Pool area is amazing when open. Billiards table available. Adequate free breakfast. Snacks/bev/drinks available for purchase. (WINCO is close, so get your necessities elsewhere to save $) Great front-end staff !!(shoutout to Gage 😉) Dog & kid-friendly property. Decently priced. One-of-a-kind hotel with a prime location in the Columbia Basin .

2 months ago

When you get a room, what can you expect? Cleanliness, lack of smells, amenities? There is a SMELL, some kind of “MUSTY SMELL” I suspect it’s from the pool which room faces with a set of POOLS n Hot tub. For some reason it seemed to be worse earlier in the morning. Maybe the A/C unit? IDK 1) Certainly a comfortable bed which it had and good pillows. 2) Rooms seemed clean and good amenities. 3) Dining/lounge was boom toons as I checked in at 950pm, I asked the front desk what’s going on in the Dining/lounge? Sounds like a good time. Drinks? Possibly apps food? They said oh no the owners like to party when they close at 10 PM. So they sit in there with their buddies and girls and blast the music so everybody else can hear the bass resonate. (privately and separate from the hotel yet it’s inside the hotel building and premises) So I walked in there. 10pm I Thought I would invite myself and join whatever’s going on because I just had a long trip and looking for a place to relax in a nice atmosphere. But they said exactly what the front desk said, we’re closed. Sorry (*you’re not invited) they didn’t say that part*. So I didn’t bother to patronize them during my three day two nights day. 4) I didn’t get to find out how good the continental breakfast because I had to getup and start work early :-(. 5) 4 to 5 homeless people hanging out in the back steps right next to rooms on their phones with their bicycles n trailers and dogs. I assume using the motels Wi-Fi? Because they were staying there? I don’t know for sure. Maybe doing drug deals? I’ve seen that a lot at motels, like that doesn’t happen ever or since the last few years at motels. 6) Real nice view of the river (not from my room) and walking paths right out the back of property with shaded seating areas.

6 months ago

Second room had stains on The sheets no hot water and no heater, first room had water flooding it. Woke up with bites on mine and my daughter's, legs Will be reaching out to the bbb

3 months ago

This hotel was fantastic for the price you pay to stay. If you are looking for a luxury hotel with immaculate settings go spend the money you would need to for that somewhere else. If you are looking for a relaxing spot that is comfortable and laid back this is a great choice. The rooms could have been a little bit tidier and that is the only reason I gave four stars and not five but it was just dust. The beds were clean and the bunk beds were awesome for my two boys. The room was spacious and opened up right to the courtyard that had the best outdoor pool. The space in the outdoor pool area was so cool and the pool was big! It had a deep end and also this really cool shallow area with tanning chairs. There was tons of shaded and non shaded seating all over. Perfect for a nice day! My kids loved it. The breakfast had enough options there were waffles, eggs, sausage and plenty of cold options like cereal, fruit & muffins. Again if you want a more luxury breakfast go spend more money for that. The price of this hotel is fair. I would stay here again. The staff were very friendly and so helpful and accommodating. The hotel manager Isaac was so nice and took care of everything my family needed. This was also a great location with the river, parks, grocery, gas and restaurants all nearby. I highly recommend this hotel if you are looking for a good spot that is also budget friendly!

7 months ago

Great location for the river walk and surrounding areas. Close to the Columbia Center Mall as well. Rooms were ok, pool looked fairly clean, simple gym area. They have bikes to use for the river walk too. Lobby was awesome, with a wide area for breakfast with plenty of seating. Pool table to use and the coffee section.

7 months ago