Hotel Mourya Grand, Ongole

Absolutely unacceptable experience. I booked through Cleartrip, but upon reaching the hotel, I was denied check-in and told to pay an extra amount to stay. This was a nightmare for us, especially as we were traveling with two 4-month-old infants. The staff’s behavior was shockingly rude, with no basic manners or professionalism in how to speak to guests. This incident caused us immense stress and ruined our trip. the hotel must be held accountable for such disgraceful treatment

a month ago

The front desk staff were rude, unhelpful, I booked through goibibo but they denied check-in and asked for extra amount no courtesy, and zero professionalism. Easily the worst customer service I’ve experienced at a hotel. Won’t be coming back.

a month ago

Recently I visiting. Very comfortable rooms and clean. Maintenance Very good. Compliments breakfast Very tasty. I recommend this hotel for all thank u

4 months ago

I had a wonderful stay here—the breakfast was delicious, and the owner and staff were extremely friendly. I highly recommend stopping here if you’re traveling from Hyderabad to Chennai.

4 months ago

Stopped here for lunch during a drive — unfortunately, the experience was disappointing. The food quality was very poor and far from satisfying. Parking was also a bit of a hassle, with limited and inconvenient space. Wouldn’t recommend this place for a pit stop.

4 months ago

A very nice Accommodation in Lodging. Nice Function Hall. It is located opposite to RTC Busstand. Mourya Fastfoods also available here with good taste of food. Services also comfortable.

7 months ago

Giving a rating of 2 due to poor customer service. For staying extra 5 hours they charged full day rate without any intimation. While checking in have informed about this and still they said will be charging for 1 day only. Next day same person confirmed the time of check out and didn't mentioned about charging for full day. While checking out was asked to pay full day amount for day 2 and the receptionist who had spoken with me was speaking rudely and do not have any sense/behaviour on how to speak with their customer. Spoke with the Manager but he never called back. Finally they agreed to reduce 1000. They should have the courtesy to inform their customers. Rooms are good and in prime location. Sound proofing is not great and will be hearing the honking sound continuously which disturbs the sleep. Towels were too old. They have a small restaurant and for breakfast once we tell what we need they will bring it from there to the room

a year ago

The hotel is one of the oldest, has clean rooms, comfortable beds and noise insulated rooms. Some rooms do smell, if you have the option to check the room before, please do so. Since it's a small hotel, rooms during peak periods may be difficult to find. One major minus, bathrooms in almost all rooms are run down, not cleaned in all areas. So the major drawback of this hotel is that. Try to take rooms on the higher floor to avoid noise and if you're a family of 4, book the highest room category "suite". Food served for room service and complimentary breakfast are really good,(veg) so you don't really have to venture out for food. Room service is cordial and on time. Apart from the bathrooms, this hotel is everything you need for a stay in Ongole.

Edited a year ago