IRIS HOTEL TIRUPATI

Really enjoyed the stay. Comfortable rooms for a family of 4. We got good closed dining area as well near to room. Price was nominal. I recommend the place for any normal tourist visiting Tirupati. It would have been perfect stay if there was Full board available along with good South Indian menu options.

2 weeks ago

Terrible Experience – Not Even Worth 1 Star I made the mistake of booking this hotel in a rush without checking the reviews, trusting the 3-star tag shown on MakeMyTrip. Unfortunately, the service and room conditions were absolutely substandard — not even worth a single star. We stayed here for 4 days, and here’s what we experienced: 1. Early Check-in Drama: Upon arrival, despite the hotel being almost empty, the staff member Bhanu demanded ₹200 per hour for early check-in. I was traveling with two kids (a 10-month-old and a 6-year-old), yet there was no courtesy, empathy, or basic human decency shown. Left with no choice, I paid the charge expecting 3-star level service. 2. Horrible Room Conditions: • Our first room (Room 202) had a filthy bathroom, with fixtures covered in limescale — the shower and jet weren’t working at all. There was also no hot water. • In the evening, we were moved to Room 207. The situation was no better — dirty bathroom, no hot water, stained towels with a foul smell, shampoo that was basically colored water, and chlorinated water that gave us skin rashes. • The walls had visible cracks, stains, and marks. The room had cockroaches crawling around, making it extremely unhygienic and unsafe, especially for children. • Room service was completely non-existent. 3. Customer Service Disaster with MakeMyTrip: I reported the issue to MakeMyTrip, clearly explaining that the property isn’t even worth 1 star, and I provided photos and videos as proof. In response, I got a wonderful call from a representative named Suneel, who instead of addressing the issue, asked me to vacate the room immediately. I was shocked — I was traveling with kids and had a busy schedule. Rather than helping, this person wanted to throw us out. After a heated argument, they reluctantly offered a 50% refund. But Suneel completely missed the point — my complaint wasn’t about the money, it was about the lack of basic services. If a hotel is listed as a 3-star property, shouldn’t hot water, a working shower and jet, and clean bathrooms be the bare minimum? His attitude was dismissive and unhelpful. He told me, “If you didn’t like it, why didn’t you leave?” — as if that was a valid solution. No effort to resolve or even acknowledge the real issues. Final Thoughts I made the mistake of not checking reviews before booking. I urge others not to make the same mistake. There are plenty of better options around the bus stand in the ₹1000–₹1500 range with far better service and clean bathrooms. I also strongly advise MakeMyTrip to delist this property from its 3-star and “value for money” categories. It misleads customers like me into booking a hotel that is nowhere close to what is promised. This kind of listing damages the trust users place in the platform. Avoid this hotel at all costs — it’s a scam disguised as a 3-star stay.

Edited 3 weeks ago

Disappointing Experience – Would Not Recommend Our stay at this hotel was truly disappointing. We stayed for four days, and every single day we had to call and remind the staff about the hot water issue in the bathroom. Despite repeated complaints, the problem was never taken seriously. Housekeeping was another major issue. We had to follow up multiple times about soiled linens and general cleanliness. Initially, the staff ignored our concerns, and only after constant reminders did they finally take action — seemingly because they had no other choice. This level of service is unacceptable. The management seriously needs to train the staff on basic hospitality and customer service. I would not recommend this hotel to anyone looking for a comfortable and hassle-free stay.

4 weeks ago

Extremely disappointed with the service Very pricey for the service being provided I just feel there is a lot of difference between the images online and the actual scene here at the hotel The buffet breakfast was also extremely bad. They just had 3 items in the menu which were also not great in taste Definitely not recommended for the price being charged

2 weeks ago

I have never seen such an unclean hotel in my lifetime. They claim to be a 3-star property on Agoda, but in reality, it is not even worth a single star. The hotel lacks basic facilities, has poor staff arrangements, and is extremely unhygienic—both in the bedroom and bathroom. The restrooms were in terrible condition, with yellow-stained toilets and unclean curtains in both the room and bathroom. It’s unclear when they were last washed. Overall, the stay was a complete waste of money, and the experience was horrible. I would not recommend this hotel to anyone.

a month ago

Me and wife went to Tirupathi for darshen for booking this hotel ,Room is clean and good but things we find out torn pillow cover also room wall marking with red bindis security staff is very helpful person service was good ,only thing we not like receptionist boy don’t know he belongs to front office working he is looking us very rudely don’t know how to behave the guests hotel management need to teach these guys how behave the guests politely.location very accessible for railway station bus stand and it’s near to vishnunivasam

a month ago

I was thoroughly disappointed with my stay at this hotel. The room was not up to the mark... The bedsheets were stained and dirty... They put a hand towel instead of a bathroom doormat... There was no electric kettle provided... The glasses showed signs of poor cleaning..... The TV was non-functional.... When we returned to our room the key card didn't work... We received very poor service from the staff.... Room cleaning services were not available....We experienced noise disturbances in our room..... Better lighting is needed in the room.. Extremely disappointed experience.

2 months ago

Worst service possible, I booked this hotel so my parents can stay for 2 days. They neither provided any in room services nor provided proper tea and other basic food amenities since they are very old.. I called up the hotel few times but they did not care to address the issues. Their cafe wont open till 8 am and prior to that they provide no services. They push us to pay for buffet which is not needed for some people who chose not to eat that specific day/time. I will NEVER GO BACK AGAIN. Hotel is not so great in terms of cleanliness either.

4 months ago