Super OYO Townhouse 165 Netaji Road

Avoid. Not like the photographs. Dirty and crumbling rooms and toilet was stained with brown splodges. The sheets had cigarette burns, paint we did not feel clean here at all. Disgraceful for the price.

a month ago

OYO operates this hotel with a name that is not even displayed anywhere on the facade - One has to go inside every hotel in the locality to check if this hotel even exists. Once you are in this premises as operated under the name of Neelkanth hotel, the reception tells you to check if you are ok with the rooms - if you have paid in advance, you are stuck. Then they will ask each of the guest who wants to stay there to sign their register. No matter you have been charged for room inclusive of complimentary breakfast, the hotel declines having any such facility. The towels, linen, rooms are not cleansed regularly and the premises are like abandoned with very low occupancy. Very often you will find the staff and workers blaming each other and quarrelling even in presence of the guests Certainly an hotel to avoid, especially if you are travelling with the family - don't get mislead by the picture quality on the websites.

9 months ago

Check in time process to headache reception person argue for scan payment... Room was not 60% clean room has good space but hygiene issue... Food pathetic... Washroom not clean.. Overall thia hotel good in just image but actually not

9 months ago

The worst hotel, I ever booked in my entire life When I entered in the hotel the hotel was full with guests and they show me two rooms which were empty and those both Rooms were full of cockroaches and insects so I didn’t check in into hotel , and I already made online card payment by before I visiting to hotel. Then I thought I will get my money back Because I didn’t check in into hotel because there was Many issue in rooms . Then I contact to oyo helpline they didn’t help me The customer care helpline was really bad and hotel staff was also not cooperating with me. This was my worst experience in my entire life. They didn’t cooperate to pay back My Money. My point is simple I didn’t check into the room because of cockroaches and insects. “I deserve justice” and i need my ₹3009.42 back 🙏

a year ago

It is probably the most hopeless and pathetic hotel we ever experienced. It had cockroaches all over the place. No cleaning, damaged taps, spitting stains, careless staff.... I gave 1 star because there is no option to give 0 Waste of money

a year ago

Worst experience ever. We checked out 10 mins after checking in. Don't recommend this at all. Shabby, dirty, unkept, and not worth it even for a budget hotel. From the reception to the rooms, the entire place was so dirty and dingy. The rooms had stains on the walls and sheets, it had an AC but no remote, no phone to call the reception, the bathrooms didn't have the basics of soap/shower gel/towels. It was managed badly and the management was perplexed with what was wrong with the place. The photos online are all prim and proper, but when you reach the reality is totally different. Going to demand for a full refund for this awful experience and having the trouble of having to rebook at another place at a short notice because this was so unliveable.

a year ago

I have had such a bad experience with the property! I arrived like 3 hours early at the property because flight timing! Reception guy thought of himself owner of the property and behaved rudely about me checking in early even after paying for early check in! Genuine review of the place without the reception experience in mind- First it didn’t look anything like pictures from the inside of the room! Room they gave was all dirty and had stained walls! A dirty bed with stains like a cheap 500 rupee kind of a room it was and they charged so much for it! Washrooms were equally dirty and bad and it had moulds on the ceiling because of moisture in the washroom as there was neither a source of ventilation nor exhaust fan! Washroom didn’t have any of the lotion or shampoo, also their sink leaked the entire time. When I got tired of all this then came the challenge with good! It’s a townhouse and no matter what portal or where you book it from, they show buffet/free breakfast as their key feature, it wasn’t there and their paid food was really bad in taste! When I tried to give the feedback to reception, they said kitchen is handled by third party vendor and started arguing when I said I didn’t book hotel with your kitchen guy, so basically no responsibility they take for being such bad hosts.

2 years ago

ROOMS ARE FILTHY!!! Dont stay here. First of all they were overbooked, and then i got into the room after waiting 25mins and it was absolutely disgusting! Bedding was ripped, room smelt like mould, bathroom was dirty, windows didnt shut so you could hear the outdoors clearly..You can see from the photos that they dont take care of the rooms at all, even the bedside table hadnt been wiped. Have some respect for your paying customers! Checked out after 3hrs! Without a refund!! Tried to message then via their website and have sent an email too, but no reply. Their customer service team are useless! So beware.

a year ago