SPOT ON Iyengars Plaza

Hello Everyone, Recently I travelled to Mysore(from Hyderabad on 23rd December, 2023).I did the booking from OYO(partial payment of Rs 4798) for 4 days(23rd to 26th December - 4 Nights). Upon arrival, none of the service boys attended us to take the luggage and put it to the room as all of them were having breakfast. I did not mind it as we all work for living but still they did not show any urgency/interest in receiving us. I mentioned the same thing to the receptionist but she was least bothered. My luggage was outside the hotel. As I had booking for 4 days, the hotel management asked me to pay the balance amount entirely and then check in. Baffled by the hotel's response, my wife went to check the room in the meantime. It was stinking and the washroom was way below par. It's very pricey for the condition of the room/bathroom and the service. I wanted to cancel my booking and called OYO support for the refund of money. No one was clear whether I will get any refund or not. They were just forwarding my call to different customer executives or giving some other support phone numbers. Fed up with all of this, my wife searched for another hotel in Google which was far better than this one and at a much lower price. So, I forego Rs 4798 and we went to another hotel. And that was the best decision. We did not think of Rs 4798 otherwise we would have spent more for a sub standard hotel like Iyenger's Plaza. Hotel should look at it's own room's condition, staff service etc before charging such a price. And a big lesson I learnt from this booking is that I should never approach OYO again in my life. Hotel owner/staff may always think they are the best in the business. But it's the responsibility of the OYO platform to provide good service to its customers. They should physically check the hotel/room condition before tying up with them. Ironically, this hotel has not put washroom photos in the Google. Another big lesson learnt is, we should never sign up for any room unless it puts the washroom photos. I am more disappointed with OYO than the hotel. If it has built a platform to show/provide accommodation to its customers then it has to buck up and lift it's game to remain in the business.

a year ago

Worst hotel ever I have seen. Don't ever book in this hotel. Least rating is 1 so have to give 1 without an option, if there was minus rating I would have given that. We have booked the hotel online with payment 2 days before check-in but when we reached the hotel they are telling no room is available. When we ask them they are telling to call customer care but customer care is least bothered they were just keeping the call on hold for hours hours to check but no one responding. We were asking for the refund but same thing is happening no response from anyone. after 2 hours of calling and trying from the hotel we went to another hotel. Support team is worst behaviour talking so rudely that "if you are calling u have to wait, if u don't want to wait then don't call us y r u calling. Don't call us. If u want your money then u have to wait" this thing so rudely What kind of behaviour is this.

a year ago

The room was okay for the price, but the bathroom was a disaster, toilet seat was not proper and it felt like we traveled back to 50s (in a bad way).

a year ago

Washrooms won't work. Service people present there don't know how to fix it. Ask them about water? They remind you your checkout date!

a year ago

Average rooms, no clean...fans have no regulator. Tv doesn't work.

a year ago