Daffodils Spice

I recently had the unfortunate experience of booking a stay at Hotel Daffodils spice court, Kochi for a family vacation, and I must say that my overall experience has left me feeling quite dissatisfied. The booking process was straightforward, and according to the terms and conditions, I was eligible for a refund if I cancelled within a specified timeframe. Unfortunately, I had to call off my trip due to unforeseen circumstances & and I found myself needing to cancel my reservation well within the stipulated period. Upon contacting the hotel through telephone & email, I was assured that my booking is cancelled & I will be refunded the whole amount by Mr Alain Joseph, the manager of the property. I have been patiently waiting for 2 weeks now but still haven’t received the refund despite numerous reminders on phone & email. Every time I am told an absurd reason by Mr Alain Joseph with a commitment that it will be done soon. Now they have stopped replying to my messages or emails & even stopped taking my calls. Despite adhering to the rules outlined in their policy, the hotel is delaying to refund my booking amount resulting in a frustrating ordeal for me as a guest. It is disheartening to see such a dismissive attitude from a service-oriented industry, especially when the hotel's policies explicitly state otherwise. Not only are they failing to honour their own refund policy, but this lack of transparency and communication has exacerbated my dissatisfaction. I would caution potential guests to carefully consider this hotel's refund policies and their commitment to customer service before making a reservation. While the facilities and location may be appealing, the unscrupulous behaviour over refund raises serious concerns about the overall customer experience.

11 months ago

From the minute we arrived, Alain and the Daffodils' staff could not have been more welcoming and helpful. The accommodations are extremely comfortable, rooms are spacious and very clean. A truly charming boutique hotel. What a delightful little find in the Kochi Jew Town area. Right around the corner from amazing antique and quality gift and spice shops, an area rich in history, culture and local cuisine. And, just a short auto rickshaw ride to the Fort Kochi area. Thank you for such a memorable stay.

a year ago

This is one of the best places to stay near Fort Kochi. It's quiet and peaceful. The staff and manager, Aneesh are really friendly and accommodating. The breakfast was delicious and prepared well. The entire experience feels as if we were really taken care of, which is not something you can say about most hotels. In summary, it's a small and cute place which one must try if looking for some chill time :)

2 years ago

We stayed here three nights and were very happy with everthing. The room was very clean, daily room service, good shower, quiet. The best was the breakfast (huge fruit plate, toast, yogurt, good coffee, omelette or Indian style, if you like). The staff is very friendly and helpful. Great location too - 5 min walk from the jewish synagoge and only 10 min tuk tuk ride to Fort Cochi.||Excellent value for money!

4 years ago

This place is a hidden gem. I found it by pure luck in 2016 and stayed here for a day with friends. We loved it so much that I came here again with my wife in 2022 and it has not changed at all. The people here are very charming and nice. They accommodated any request we had. The breakfast is amazing. It's all freshly prepared and even the toasts taste delicious. I would highly recommend anyone to stay here. The location is also great, it's close to all the key places in Fort Kochi and Mattancherry.

2 years ago

A fantastic stay! The staff are incredible and speak great English. The room was very clean, the air conditioning was superb, and the Wi-Fi was fast. Breakfast included an amazing fruit spread. If I come back to Kochi, I would stay here again!

2 years ago

great hotel, in jew town and close to restaurants, shops and sights. Easy to get to fort kochi as well. Rooms very clean, staff very helpful and good breakfast.

a year ago

I only stayed here for a day but the service was wonderful. Check-in was seamless. Hotel staff were courteous. Breakfast in the morning was customized. This place is close everything Mattancherry offers..art Cafes, antique shops and museums, the Synagogue and the Ginger Restaurant.

a year ago