Issacs Residency

I had the pleasure of dining at Issacs Residency.The restaurant's ambiance was warm and inviting, The service was top-notch, with friendly and attentive staff who ensured that our dining experience was seamless. And my special thanks to Mr. Basil for his exceptional service. Overall, The combination of stunning views, excellent service, and delicious food makes it a must-visit destination for any foodie.

a week ago

I enjoyed a meal on my birthday at the restaurant at this hotel. Staff were incredibly welcoming and kind, service was exceptional, and food was delicious. We have no prior warning about it being my birthday, and despite this, the wonderful chefs whipped up a dessert on the house for my friends and I to enjoy with birthday candles. A truly special night to remember.

a month ago

I stayed with my husband and baby in Isaac Residency from Nov1 to Nov3. Pros: Rooms were really clean and hygienic. Morning breakfast was also really good. It is located in the heart of the city and hence was very convenient. Cons: 1) Service was very bad. Had to call reception multiple times to get certain things sorted. 2) Frequent power disruptions. 3) Major issue is of all this the management did not have any INTEGRITY. I forgot my jerkin inside room cupboard and checked out. I realised it the next day morning and thinking that the hotel will have it stored in lost and found section. So I called asking them to courier it and that I will bear all charges for it. But shockingly, the management denied and said that nothing was left in the room I stayed. Since the day I checked in the room ,I left it in a hanger inside the cupboard and did not take it out at all. But very blatantly they refused it. To get such response from was shocking and totally unexpected.

a month ago

Here's everything else that I'm speculating, which may have led to me spending 7,000 rupees on a tour: 1. All 3 motorbike rentals in town, refuse to rent to tourists. Because you're trapped if you're in a taxi. 2. The taxi driver later added 2600 to the initial price, and reception lied when I called to confirm that there was also a taxi fee. I was already deep into the tour when he gave this price, and he knew there was no backing out 3. The taxi driver intentionally switched me to the jeep, far away from the entrance with the other jeeps. So that I wouldn't be able to find people to share the jeep with. Total cost ended up being 2700 taxi, 3000 Jeep, 600 entry fee, 700 fee to reach the top peak afterwards. My first mistake, was trusting the hotel staff.

2 weeks ago

I recently had the pleasure of staying at Isaac Residency, and I must say, it was an exceptional experience! The rooms were comfortable and well-appointed, and the complimentary breakfast was a lovely touch. But what really stood out was the superb room service - prompt, efficient, and delicious! The staff went above and beyond to ensure a memorable stay. I highly recommend Isaac Residency for its warm hospitality and excellent amenities. Five stars, without a doubt!"

4 months ago

The staff was very friendly, although at times insistent, I would need to repeat myself several times in order to get across the point that I didn’t want to eat at their restaurant, or that I wanted to do something myself. They were overbearing at times. Maybe it is a cultural difference but during some interactions I would have liked to ‘do it myself’ other than that the food was great, they were kind, the room was nice and the location is perfect.

a month ago

Me and my family including my baby stayed for 2 nights. The service rendered was exceptional. The rooms are neat and hot water was available throughout our stay. The three rivers restaurant was exceptional in terms of taste and service. Special mention must be made of the restaurant staff who provided great service. The rooms the hotel staff suggested was also great.

4 months ago

So here's the scam that some of the staff let happen to me: 1. I booked a safari tour for 3500 2. The taxi driver tells me that it's 2600 for the taxi 3. I called the hotel to verify that the taxi isn't a separate charge. The person who answered was like "taxi is a separate charge" I later did my research, and it turns out that taxi was supposed to be included. They changed the price last second, knowing that I wouldn't want to cancel the tour after already committing to it, and then they acted as if they were clueless about it. The taxi driver is probably friends with the staff, or pays them commission I don't know. Other factors to this scam: - The taxi and jeep driver had swapped far away from the entrance, so that I would have no chance of splitting the jeep cost with others. - Every scooter rental in Munnar refuses to rent to foreigners, because taxis leave you trapped. - Also, the taxi driver kept trying to bring me to "tea plantation" scams on the way. Even though I told him that I wasn't interested. They won't help you answer questions like "how can I find a hiking trail?" Etc. unless they're getting commission. They wouldn't even let me know where the bus station is, because they wanted to sell me a private car back to Kochi. I am telling all of my friends to avoid Munnar now, because my experience was so awful.

a week ago