Hotel Relax - Best Hotel/Guest House in Gwalior - Semi Decorate Birthday/Family/Premium Delax A C Room

Not at all recommended, I have checked in more than 100 hotels till date, this was my worst experience they show good photo on Oyo and at hotel the will tell you a story and try to sell you the same room which is on oyo on more price, and which you booked through oyo is classic room, which is the very thin mattress you will always select the better one for your family and they took cash and fight while returning, my mom was already on the second floor since I do not want my parents to suffer since it was late night, so I did not checkout immediately at night and had to pay heft amount.. they took full advantage of it. Overall pathetic experience. I request oyo to remove partnership

a month ago

During checkout, the staff asked for my mobile and used it to leave a fake rating on my behalf. When I confronted them about this unethical practice, they threatened to blacklist me from the hotel. To make matters worse, the room was filthy, and they didn't provide a blanket or towel. Additionally, they provide the worst rooms to OYO bookings and ask guests to book directly for better accommodations.

5 months ago

It's to fraud hotel ....I am totally unsatisfied with this hotel.in reception they ask me 2000 extra rupees even after booking amount... U should take action against this hotel ..totally fraud happen in this hotel..chor hai ye hotel vale

4 months ago

One on the worst experience I faced in any hotel in my life. I booked hotel for one day and was thinking to continue next day as well on the basis of my hotel experience. But the day was not spent as I was expecting. I was with my kid and wife. The dustbin had garbage, bathroom had previous visitor's undergarment, blanket was smelling very badly, curtain had too much dust. I asked for bread toast , when they serve it , it had hair over the plate and on the toast. The worst part which I never seen or heard anywhere , they are charging 50/- for one litre hot water. There is no lift in the hotel . If you are impressed with their 5 rating on Oyo , it is because they ask you Mobile to check the checkout Id and unethically rate them my themselves without you know that they gave themselves 5 rating. Don't give them your mobile. Over all worst experience. I left the hotel next early morning and moved nearby hotel which was very professional and 100 times better

9 months ago

Fake ratings, very bad . Bedsheet are smelly and even towels are wet..

5 months ago

NO ventilation in the room, and During the checkout process, the hotel manager requested a checkout code. We searched for the code in the OYO app but couldn't find it, as it didn't exist. The manager then asked us to give a mobile and handed us a form to fill out. The manager, acting dishonestly, manipulated the ratings by giving his own hotel a higher rating.

a year ago

Rooms are a little bit on the smaller side but they are cozy, air conditioning works properly as expected and bathroom was also clean. Didn't supply soap and shampoo though. Food is not that great but they don't allow outside food. Location wise the hotel does look a little shady but once you go in, it's completely fine and normal.

2 years ago

Worst ever experience. They don’t even provide water and towel in the room…very bad room and bathroom totally waste of money.

9 months ago