DoubleTree by Hilton Hotel Agra

Extremely Disappointed – Worst Experience Ever This was by far the worst service I’ve encountered. The staff was completely unprofessional and lacked basic hospitality etiquette. Despite being present at the dinner table, we were ignored multiple times and had to keep calling for attention—only to be met with indifference. There was no sense of coordination among the team. No one seemed to know what they were doing, and there was absolutely no management oversight. Basic requests took ages, and when they did arrive, the attitude was careless. It felt like we were doing them a favor by being there, not the other way around. Truly a waste of time, money, and expectations. I would strongly advise others to think twice before visiting. A complete letdown.

a week ago

We had excellent time in this hotel...Rooms.. services are very good. The hotel is well maintained. Everyone is very helpful over there, each and every one is behaved very well, special mention about Ms. Juli, nice and very helpful girl. Food is also tasty.. Great experience!

a month ago

We were there to attend a wedding. The hotel was great and we were greeted very warmly. Rooms were also nice and spacious with all the basic amenities. The day we checked in , we were provided with lunch and then evening snacks which were not matching like 5 star food. It was very ok ok. Infact even the food served at the time of wedding was also very below average and we couldn't digest that we are in 5star hotel. Even the staff who were serving were not trained enough and doesn't look likes a hotel parmanent employee.For e.g.For Soup, I just asked for pepper powder but they couldn't understand, and they didn't even bothered to take care of my request. On contrary breakfast was just next to awesome with highly trained staff serving us. The breakfast buffet was vast and it was delicious just like you expect it with standards. In fact I would rate it better than other 5 stars hotel breakfast buffet. One more good point is about there kids room which was really better. I would still recommend this hotel as my family had great time there plus there security and child friendly ambience was good. So looks like for wedding package they have outsourced catering it, which is totally my assumption. If not so then Hotel need to work on their wedding staff and quality of food.

3 months ago

During dinner, I noticed that all the tourists (from other countries) were given different water, while the locals received the free one. Of course, we paid for it, it’s not about the money, but the discrimination. The buffet dinner is really worth it; you can try a variety of flavors. The hotel also offered discount for this. The staff is very kind, but unfortunately, they forgot things, so we were disturbed in our room several times. They also asked if we wanted to upgrade our room for an additional fee. We declined the offer, but about an hour later, we were informed that they had upgraded us for free. Most likely, they no longer had the type of room we originally booked available. I hope it was just a coincidence that they first asked if we wanted to pay for the more expensive room, which we ended up getting for free. Overall, it's a quiet and clean hotel.

4 weeks ago

Thank you Phila and Shilpa for a wonderful experience of Agra DoubleTree hospitality! Breakfast buffet was varied and had multiple options for Continental as well as Indian, as well as healthy options. Facilities were also good. Rooms are spacious. Will visit again.

a week ago

We had a very nice stay here, the rooms are clean and the staff are very friendly. We also enjoyed the breakfast and dinner buffet. Staff members such as Philawung were very helpful, making our time enjoyable.

5 days ago

We had a lovely stay with family. Had booked 2 rooms and the one thing that stands out was this hotel’s staff and management. Right from check in to check out they paid attention to every detail, provide outstanding service- attention to detail and made our stay enjoyable. Hotel’s pool and children play area were very good and kids had a great time using these facilities. Also not to mention its close proximity to Taj Mahal made it smooth with transit time about 15 mins.

3 weeks ago

We had a wonderful stay! The staff were warm and welcoming. A special thanks to Taiba and Phil. Their helpfulness and pleasant attitude truly stood out.

4 days ago