Grand Continental Hotel

I am sharing a horrifying experience at GRAND CONTINENTAL HOTEL, PRAYAGRAJ (CIVIL LINES). I am sharing this to warn everyone. Do not be fooled by their reviews. They practically force you to give good reviews and get aggressive if you dont. The reception staff are intimidating and not welcoming.||||The hotel claims to be 3 star hotel but has tariffs of 5 star and staff service of 1 star hotel. The front desk staff (esp. Zareena) was discourteous and staff has zero service attitude. To top off the pathetic experience, hotel overcharged me for more nights than I actually stayed. I fail to understand how can they charge as much as Kanha Shyam, Radisson and Sarovar Portico for ordinary rooms, uncooperative staff and bad service.||||The hotel thinks it has a monopoly in Civil Lines area. The worst part is that the entire hotel thinks as if they are doing some charity if you stay there. The bell boys keep looking at you and call the room number unnecessarily. As a girl, i did not feel comfortable and felt HARASSED. It felt highly UNSAFE to stay in this hotel. ||||The rooms are not what they show in photos on Google. We were a group of 4 and all rooms were poorly lit, smelled of mould with old amenities.||||THE STAFF BEHAVIOUR WAS EXTREMELY UNPROFESSIONAL.||||I strongly urge potential guests to never go to GRAND CONTINENTAL HOTEL. This place is a nightmare. If you've had similar experiences, please share them to prevent others from going through such traumatic events. ||||Hotel Kanha Shyam just a few meters away is a much better option. Go there.

3 months ago

Its a 3 star hotel with 5 star tariffs and 1 star poor service and staff attitude. The hotel (small lobby) was currently under renovation. the rooms are big but they lack modern infra, the feeling was of a guest house of an educational institute. I don't understand how can they charge so much ordinary rooms with ordinary washrooms and facilities. The front desk staff was discourteous and added to the pathetic experience, there was no service attitude. the rooms service was slow, intercom was not working on day 1. overall a not so good experience, no need to spend money here, instead choose something similar at much cheaper cost and better service.

4 months ago

Elevator does not work, Mold smell in rooms. Not hygienic for the class of hotel. We reserved 3 rooms to accommodate family with 3 senior citizens who could not take a flight of stairs. Inspite of the knowledge of senior citizen the Manager Aziz could not accommodate us and gave us rooms on 2 nd floor where the elevators don’t work. Breakfast staff and service was good.

6 months ago

The Grand Continental Hotel offers a luxurious experience with elegant decor, attentive staff, and spacious rooms with stunning city views. The restaurant serves delicious dishes with impeccable service, and the rooftop bar provides a breathtaking view of the city skyline. Overall, the hotel provides top-notch amenities and a memorable stay in the city. I highly recommend Grand Continental Hotel for a luxurious and unforgettable experience.

2 months ago

Great as usual. Best wishes to the team. Staff is super friendly. One of your staff Nashra is really sweet, she takes care of all of our needs properly. All the best💗💗

3 months ago

Some rooms are small but cozy and services are fine. They have ample parking space. About the location, the plus point is that it is available to the most posh area of the city where the best malls, and restaurants are available. You can visit nearby malls, and fine dine which is just a walk away.

4 months ago

Absolute dogshit, went in expecting Fish and chips like I had in yorkshire, turns out, the fish was salty, not a bit over satly, salty like they intentionally slated the heck out of it, and more over, the tartar sauce, was freaking mayonnaise, and the fist wasn't even beer battered

a month ago

Very elaborate and scrumptious breakfast menu with a prompt service!! The staff was very friendly and welcoming. Hotel rooms are clean and well maintained. Special mention of Jameel and Nashra very proactive and humble staff. Best place to stay in Prayagraj!

3 months ago