Sapphire Suites

Had a wonderful experience at the Sapphire Suites By Arif Castles... The best hotel I've ever been privileged enough to stay at. The elegant decor of the rooms, Cleanliness, top-notch amenities, and high-quality services are the prime attractions of this hotel... I loved everything about this hotel, from room types, customer service, and facilities. I will recommend others for sure...

3 months ago

Stay here if you are planning to stay for shopping in new market or park street. Very small congested room, tiny bathroom. Very noisy, somewhat poor ventilated. You can’t open windows and generator will not provide adequate electricity. entrance is unclean. Breakfast is very poor. Service is okay.

4 months ago

This hotel is located at a convenient location near New Market, Kolkata. The room and washroom turned out to be well maintained and had all the amenities. Besides the restaurant there is also a hall for organizing events like conferences, etc. The complimentary buffet breakfast layout was decent with Indian and Continental items. A good place to stay when having work in that area.

Edited 8 months ago

There rooms are well decorated but quite small I guess. Otherwise you will love the view of new market as the hotel is situated in the heart of the market. The service was very good. Staffs are very polite. Food was great. Overall it's a good stay.

Edited a year ago

My recent experiences at sapphire suits left me with mixed feelings. During my first stay on June 6th, we encountered issues right from check-in. Despite booking a couple's room, we were informed that only twin beds were available and were offered an "upgrade" to a supposedly higher category room. However, upon entering the room, we were greeted by a strong, unpleasant odor, and the supposed upgrade felt more like a downgrade with outdated amenities that didn't match the advertised four-star standard. Disappointed but hopeful for a better experience, we decided to give the hotel another chance and booked a higher category room for June 9th. Upon arrival in the morning, we requested to drop off our luggage early and were met with a tedious check-in process that involved multiple forms, passport submissions, and unnecessary delays. Despite our explicit request for a fresh and clean room, upon returning later in the evening, we were shocked to find blood-stained towels in the bathroom, indicating a serious lack of hygiene and attention to detail on the part of the housekeeping staff. The overall service and standards of cleanliness observed during both stays fell far short of what one would expect from a four-star hotel. It's concerning that such basic standards of hygiene and customer service were not met, and it leaves me questioning the validity of the hotel's star rating. I've attached photos and videos to provide a visual representation of my experience, including the unpleasant odor in the room and the blood-stained towels. In conclusion, while the hotel may boast a higher star rating, my experiences suggest otherwise. I hope this review serves as constructive feedback for the management to address these issues and improve the overall guest experience. If there are any options for minus marking i would do that for this hotel. Disaster, pathetic hotel.

a year ago

Hi,||I hope this message finds you well. I want to express my concerns about this place in the hopes of helping others. Unfortunately, I cannot recommend staying here. I believe the staff could benefit from additional training, as their behavior seems unprofessional.||Additionally, the rooms and bathrooms are dirty, and the food is unhygienic.

9 months ago

Mattress, bed sheet, bed cover, quilt, quilt cover, pillows, and pillowcases are all considered to be bedding. Bedside accessories On either side of the bed, there are non-slip mats. Supplies for the bedside table include a phone and a written list of crucial intercom numbers, including those for the hotel's restaurant, laundry, and reception. A copy of the Bible, Geeta, or Koran is also provided by the cleaning staff, depending on whether they are aware of the visitor's religious preferences beforehand. Center Table Accessories It includes rate cards for the spa and health club as well as room service, laundry service, etc. Additionally, it contains a little ornate centre piece and an ashtray. Bathrobe, coffee table cover, rocking chair cover, hooks for clothes, and clothing care are included. a serving tray Shower and handheld shower attachments, a bath tub with a hot-cold water mixer and a handheld shower attachment, a soap dispenser, a toilet paper attachment, a towel holder, and a basin with a hot-cold water mixer attachment are all included in the bathroom amenities. Towels: There are two sets of large and small towels in each pair for the visitors to use as needed. A little dustbin with a lid that may frequently be opened by the foot and is lined with plastic from the inside. The non-slip foot mat is frequently kept close to the bathtub. Flat, non-slip slippers are provided for the visitor. Mirror The wall over the sink frequently has a large mirror installed. The hair dryer The visitor's fixed wall-mounted hair dryer is stored in the

a year ago

Exceptionally good and Value for money. Things to be noted:|1. Staff: 10 out of 10|2. Room: 9 out of 10 (Including washroom)|3. Location: 8 out of 10 (As located in a busy street and No isolated parking)|4. Food: 9 out of 10 (Offers Complimentary Breakfast)|5. Luggage can be kept after checkout for couple of hours.|Overall 9 out of 10. Considering value of money

a year ago