Vesperia # 2403

Our recent stay at this villa was a series of disappointments. We arrived to find that there was no electricity for over five hours, and the generator had run out of diesel. Surprisingly, the staff asked us to pay for the diesel ourselves, which is something I've never encountered before. The food service was equally problematic. After a long wait, we were served cold and stale food. The chapatis were so hard that they were inedible. Given the premium pricing, this was far below expectations. To make matters worse, the management was unhelpful and unresponsive to our complaints. They provided incorrect contact information for the owner, which was frustrating and unprofessional. Overall, I would not recommend this villa to anyone looking for a comfortable and well-managed stay.

10 months ago

Our experience at the villa was highly stressful. The lack of electricity for an extended period was a major issue, exacerbated by the generator running out of diesel. We were asked to cover the cost of refueling, which is unacceptable. The food was another major letdown. It arrived late, was cold, and the chapatis were too hard to eat. For a place charging such high rates, this level of service is not acceptable. The staff did not handle our complaints well. They were uncooperative and provided incorrect contact information for the owner, making it difficult to resolve our issues. I cannot recommend this villa, as it does not provide a satisfactory experience

10 months ago

The villa stay was far from satisfactory. Upon arrival, we discovered there was no electricity, and it took hours to restore power. The staff mentioned the generator was out of diesel and suggested we pay for it ourselves, which was quite shocking. The food quality was poor; it arrived late and was cold. The chapatis were particularly hard, making the meal almost inedible. This was not the quality we expected for the price paid. Furthermore, the staff's handling of the situation was disappointing. They were unhelpful and provided incorrect information when we tried to escalate our concerns. This experience left much to be desired, and I would advise against staying at this villa.

10 months ago

Our stay at the villa was marred by several issues. The electricity was out for hours, and the staff failed to inform us that the generator was out of diesel. They even asked us to pay for the fuel, which is unprofessional. The food was another disappointment. It arrived late, was cold, and the chapatis were hard. This is not what we expected from a property charging such high rates. The management was unresponsive to our concerns and provided false contact information for the owner. This lack of accountability was frustrating. Overall, this was a disappointing experience, and I would not recommend this villa.

10 months ago

As a travel blogger, I have stayed at numerous properties, but this villa in Lonavala was a particularly disappointing experience. Upon arrival, we discovered there was no electricity, which lasted for over five hours. The management was completely unprepared, as the generator ran out of diesel. Shockingly, we were asked to pay for the diesel ourselves, which is absolutely unprofessional and unacceptable. The food was another major issue. Despite ordering well in advance, we received our meals late in the afternoon. To make matters worse, the food was cold and stale, with the chapatis being particularly hard and inedible. This is not the standard I expect from a property charging such high rates. Additionally, the staff was unhelpful and seemed to lack basic customer service skills. When we tried to escalate our concerns, they blamed each other and provided incorrect contact information for the owner. This lack of accountability and transparency was frustrating. Overall, this experience was far below expectations, and I would not recommend this villa to anyone. The management needs to seriously reconsider their service standards and take steps to address these significant issues.

10 months ago

There was no electricity for several hours, and the generator was out of diesel. The staff's solution was to ask us to pay for the fuel, which was unacceptable. The food arrived late and was cold and stale. The chapatis were hard, making the meal unenjoyable. This was not the standard we expected for the price paid. The management was unresponsive to our concerns and provided incorrect contact details for the owner. This lack of accountability was frustrating.

10 months ago

We faced a prolonged power outage, and the staff informed us that the generator was out of diesel. They even suggested that we pay for the fuel, which is not standard practice. The food service was subpar. It arrived late, was cold, and the chapatis were hard. For the price charged, the quality was unacceptable. The management's handling of our concerns was poor. They did not take responsibility and provided incorrect contact details for the owner.

10 months ago

My experience at the villa was extremely disappointing. The service was poor, with the staff being unresponsive and unhelpful. There was no electricity for a significant portion of our stay, which was highly inconvenient. Additionally, the food was not only served very late but also of subpar quality, making the entire dining experience unpleasant. Overall, the villa did not live up to our expectations, and I would not recommend it to others.

10 months ago