StayVista at Hideaway to Heaven

We had a very disappointing experience with StayVista. We booked Kai by the Lake but were shifted last-minute to Hideaway to Heaven, which was poorly maintained and clearly not ready for guests. The villa had serious issues: • Dirty and unhygienic washrooms • No water in the taps, non-working AC, and no Wi-Fi • Pool was cleaned only after we arrived • Frequent electricity fluctuations causing multiple power cuts • Dead bees and mosquitoes around the curtains and corners We had paid a huge amount expecting a premium stay, but were left extremely disappointed. We received some refund, but it doesn’t fairly cover the inconvenience we went through. The only positive was the caretaker, Amol, who was polite, hardworking, and served excellent food. His service was the only bright spot in our stay. StayVista seriously needs to improve property maintenance and customer experience.

3 months ago