InterContinental Shanghai Harbour City

前台服务人员热情周到，房間乾淨整潔，酒店豪華大氣，周圍環境更是賞心悅目，特別感謝前台工作人員小武，周到貼心的服務，謝謝，下次來滴水湖還會選擇這裡，另外中餐廳還特意準備了母親節禮物，謝謝

4 个月前

The InterContinental Shanghai Harbour City is one of the signature hotels in the Greater China IHG Network. The once Crowne Plaza turned InterContinental Hotel was once prized as the country’s best island resorts. Located on the southern tip of the Shanghai coast Lingang, it is a hub for Shanghai’s Marine Ports, its growing tourism, and rapidly expanding economy. I had the honor of visiting the hotel in 2023 with what I thought was a low point for them in my first visit. The hotel’s reopening inaugural General Manager who oversaw the hotels renovations, and design of the hotel Matthew Cooper invited me back a month later for a second visit to experience a much improved hotel to Cooper’s vision. You can find my insider review after a quick scroll down on this TripAdvisor account that I wrote about that second visit. ||||Sadly, Matthew left the hotel not too long before this stay that I’m with pure sadness writing about. The soul and spirit in this hotel is fading away as the hotel reaches nearly a year since its reopening. Here is what I have seen in this hotel on my third visit to this flower-shaped building:||||The reason why I decided to return was because of the Seoul COEX InterContinental Hotel awarding me 20,000 IHG One points due to multiple cleaning errors made during the initial room preparation of my stay. This led me to use the points at this hotel given that the hotel has been on a successful run under the leadership of Matthew Cooper. Little did I know on my arrival date of the 29th of January that the hotel underwent a rather sad downfall in standards likely since the general manager’s position was left vacant. ||||Upon arrival into the hotel’s lobby, I was checked in by the hotel’s Guest Relations Manager Coco Li. Coco being a Guest Relations Manager from my previous 2 stays immediately recognized me and welcomed me back into the hotel. She immediately made sure that I got a good room upon looking at my reservation. Coco determined to get a me a suite initially got me a standby room for the first hour of my stay and then got me to the suite which was under cleaning. Coco then brought me to the 1 King Premium Lake View Balcony Room, where we immediately found a lot of cleaning defects that were near the amount I have seen on my first stay. Coco upon seeing the mishaps brought the hotel’s Housekeeping Director Tic Du up into the room to observe the situation. I decided for the rest of the first hour to tour the hotel whilst the suite was being cleaned. With Coco and Tic, I took a look at the Club InterContinental, the CaiFengLou Chinese Restaurant, the Commune All-Day Dining Restaurant, and the South Island No. 2 multi-functional building. Take a look at my previous review for all the facility details. ||||In that span of time, Tic made sure that the suite was ready and in clean order while the room. I was then introduced to the new room which was in the same category as my previous suite: 1 King Bedroom Lake View Balcony Suite. The suite configurations go like this as described last time:||||Upon entry you are greeted with a small marbled lobby room, followed by a comfortable yet luxurious living room with grey fabric couches, marble tables, a minibar area, and a flat-screen TV. Outside the living room is a balcony overlooking the Dishui Lake, where you could from a scenic view see the Yacht Club sending their boats and windsurfers out to shore. You can sit on one of the two outdoor chairs surrounding a small roundtable taking in the lake view. Through a wooden sliding door from the living room sits the bedroom, where you have a king-sized bed surrounded by innovative practical lighting, bedside desks, a JBL speaker, the abstract graphically designed carpet, a leather sofa, and another TV screen. You also have a second balcony outside the bedroom. The bathroom holds a double marble vanity sink, a free-standing bathtub, a marble-tiled shower cubicle, and a Japanese-style toilet courtesy of the Duravit brand. Also featured are the Byredo Blanche soap products that pair well with the marbled atmosphere of the bathroom. Finally, you have a closet space paired with soft bathrobes. ||||I must say, Matthew in his time managed to improve some aspects of the suite that are more thoughtful. First, the air conditioning system is actually working which was a pleasant surprise in my opinion. Second, the hotel changed its TV channel system where you can stream your phone on the TV, use your smartphone as a remote control, or gain access to more media content such as your bill, the IHG One Rewards introduction, the IHG Channel, and more. Furthermore, looks like the glass doors and the mirrors have been replaced with new durable ones in the bathroom which makes the bathroom neater. I loved the different configurations of this suite as they are flexible in terms of how it’s laid out for your comfort. My previous suite was C309, this time it was C401.||||The Club Lounge certainly is in need of ||some form of improvements service wise. It seems that the hotel always change its club lounge agents as there’s a new face every time I enter the lounge for the first time per visit. The afternoon tea service can be improved by perhaps adding more tea selections to the lounge, perhaps a loose-tea concept would be in order. The scones certainly lack its condiments such as the clotted cream and the jam to compliment it, I had to ask for the jam but the clotted cream was not available, only the butter. For the happy hour, I would actually change the dinner buffet setting and change it to hors d’œuvres, cheese, salad, and charcuterie with a full-service cocktail bar. Obviously, the club lounge needs a refrigerator to store drinks rather than relying on ice and a huge bucket container. ||||One of the better experiences was my second visit to the CaiFengLou restaurant. My CaiFengLou is managed by the Food & Beverage Manager Vincent Guo. I requested the restaurant just like the previous time to curate my meal and select the meal I was to have. Here’s what the Vincent and the CaiFengLou Supervisor Ms. Luo got me:||||Cold Pressed Marinated Spinach ||Cantonese Roasted Pigeon||Shanghainese Braised Pork Belly||Stir Fried Beef Chao Fun Noodles with Truffle Sauce||Mango, Coconut Cream, & Pomelo Purée ||||All of these are very well cooked and absolutely delicious. I had a lovely time with Vincent discussing the cuisines found all over Shanghai and the CaiFengLou Brand. At the time I was going to pay the bill, but Vincent voided the bill. I really must give my gratitude towards CaiFengLou. ||||After coming back from a Japanese-style bathhouse in the late evening, I was ready for bed. At the time, I was under the impression that the suite was inspected and clean. Now I think the suite was inspected as hard as possible by Tic. I wouldn’t really expect anyone to look into the nooks and crannies of every single square centimeter of the suite. This however in my opinion outrageous for guests to find in their room. I’ll list them down here:||||1. I found a female’s long hair strand not one but twice on the bed sheet, which was frankly horrifying to find in a bed. This is the exact bed our bodies would be sleeping on, and to have someone’s hair be slept on is certainly a horrific experience.||2. I found a metal nail in the vanity kit box. It’s actually pretty dangerous for someone to put their hand into the box and to pick up a dental kit whilst having the risk of puncturing your hand with the sharp-end of that nail. ||3. Something absolutely horrific I found was on the medium-sized towels. Another guest may have blown their nose into the towel and the towel had someone’s boogers on the towel. If not it’s some kind of sticky substance that shouldn’t be on the towel. I did ask whether the towels were inspected, they were according to Tic. It’s rather strange how this phenomenon has occurred. ||||So I think it’s fair to say that what has occurred is plain crazy. It’s absolutely insane and I’m sure this was not how any guest would envision an InterContinental experience. To be honest, this was the worst I’ve seen any hotel deteriorate like this in China. The reason why I think the housekeeping has been so bad, was the fact that the development company gave management a third-party housekeeping company that doesn’t even have hotel-graded cleaning staff. There’s no way a hotel-qualified housekeeper could miss all these horrific errors. To think that a Holiday Inn Express experience at the nearby airport was better on a hygiene level is beyond unthinkable. ||||I speculate whether the buffet catering staff at the Commune Breakfast was the same third-party concept. I liked the new atmosphere of the new trees being placed by Tic in the Commune restaurant. Something I haven’t been liking is the service by the buffet chefs. I had an omelette, Lanzhou Hand Pulled Noodles, and some fruit. When I ordered the omelette, I specifically asked for a cheese omelette, but the omelette ended up being an omelette with every additional ingredient in it. It seems that I wasn’t being listened to or the chef was half-awake. The chef near the noodle stand happened to be watching TikTok videos on her phone. I’m not sure if this was the ideal situation the F&B Director Michael Wang wanted in his absence during what I believe was a nice teamwork outing to Zhoushan. There are some ways the breakfast buffet could improve, in which I gave such suggestions but wasn’t sure if they were taken seriously. I know the scrambled eggs should be done fresh to order. This was testimony given to me by many F&B Directors in InterContinental Hotels across the country. I was well-looked after by the manager at the time, the Food & Beverage Manager who was manager of the South Island No.2 at the time of my second visit. ||||Now as a standard paying guest without any form of membership with the IHG, I’d be really upset about what has occurred. No guest whether a non-IHG member with a standard room or a Royal Ambassador member with a Presidential Suite deserves any of these inconsistencies in service and hygiene. I have not seen anything this severe since my 10th visit to the InterContinental Shanghai Hongqiao NECC. The math for some of these room prices really upsets me as someone who compares the rates to the quality of cleaning. That suite I experienced was 8,000 RMB ($1,127 USD) per night, which certainly is worth the price feature-wise but nowhere worth the housekeeping quality. The same applies to the 1,098 RMB ($154) for the entry-level rooms, worth the hardware product but not worth the housekeeping quality. ||||You have in my opinion overpaying guests, low housekeeping standards, under-motivated staff, an inspiring general manager that left, and it all turns into a Greek Tragedy for the IHG and the landlord. For a flagship property of the IHG’s Greater China network, the Lingang Hotel Company really shot themselves in the foot for badly planning the long-term service maintainability of this island resort. It is not normal for a newly reopened luxury hotel to rapidly deteriorate in just a year. I felt quite bad for the great staff members who had to endure this deterioration of the hotel. No one deserves this.||||Coco, Tic, and the Chief Duty Manager arranged the hotel’s new Front Office Manager Kim Wen to call me post-departure about the stay. I must admit, there were some nice things the hotel did for me that was thoughtful including the complimentary dinner and the free departure ride to the subway station. I wanted to speak to Kim because I wanted to get a full-closure understanding of what occurred - he did and brought my attention to his perspective of his job. To Kim’s credit and honesty, he awarded me most of my points back in true good faith. I think what Kim did was generous, honest, and fair. ||||To end my review with a paraphrasing quote from a friend the hotel knows who told me:||||“Think of a McDonald’s Customer Experience: When you order a Big Mac, you’d expect a fully-assembled burger; except the burger was missing the meat patties, you wouldn’t be inclined to pay for it.” ||||My Personal InterContinental Hotel Rankings:||||Prior Rankings In Terms of Full Experience: #1 out 36 InterContinental Properties ||||Current: #17 out of 36 InterContinental Properties ||||I hope the hotel will recover to its prime!

上海滴水湖洲际酒店是洲际酒店集团大中华区网络中的标志性酒店之一。曾经的皇冠假日酒店改建为洲际酒店，曾被誉为该国最好的岛屿度假村。它位于上海临港南端，是上海海港、不断发展的旅游业和快速发展的经济的枢纽。我很荣幸在 2023 年访问了这家酒店，我认为这是我第一次访问时他们的低谷。酒店重新开业的首任总经理马修·库珀 (Matthew Cooper) 负责监督酒店的翻修和设计，一个月后他邀请我再次入住，体验一家按照库珀的愿景进行了大幅改进的酒店。在我写的有关第二次访问的 TripAdvisor 帐户上快速向下滚动后，您可以找到我的内部评论。 ||||可悲的是，马修在这次住宿前不久离开了酒店，我怀着纯粹的悲伤写下这次住宿。酒店重新开业已近一年，其灵魂和精神正在逐渐消失。这是我第三次来这家花形建筑时在这家酒店看到的：||||我之所以决定再来，是因为首尔COEX洲际酒店因多次清洁失误而奖励我20,000 IHG 1分在我住宿期间最初准备房间时制作的。这促使我在这家酒店使用积分，因为这家酒店在马修·库珀的领导下取得了成功的经营。我几乎不知道，在我 1 月 29 日抵达酒店的那天，酒店的标准经历了相当可悲的下降，这可能是因为总经理职位空缺。 ||||抵达酒店大堂后，酒店的宾客关系经理 Coco Li 为我办理了入住手续。我之前两次入住的客户关系经理可可立即认出了我并欢迎我回到酒店。她在查看我的预订后立即确保我得到了一个好房间。可可决定给我安排一间套房，最初在我入住的第一个小时里给我安排了一间备用房间，然后又把我带到了正在清洁的套房。然后 Coco 带我去了 1 张特大床的高级湖景阳台房，我们立即发现了很多清洁缺陷，这些缺陷与我第一次入住时看到的数量接近。 Coco见状，带酒店客房部总监Tic Du到房间观察情况。我决定在第一个小时剩下的时间里参观酒店，同时清理套房。我和Coco、Tic一起参观了洲际俱乐部、彩凤楼中餐厅、公社全日制餐厅、南岛二号多功能楼。看看我之前的评论，了解所有设施的详细信息。 ||||在那段时间里，Tic 确保套房已准备好并且房间整洁。然后我被介绍到了新房间，它与我之前的套房属于同一类别：一间特大号床卧室湖景阳台套房。套房的配置就像上次描述的那样：||||进入后，您会看到一个小型大理石大堂房间，然后是舒适而豪华的起居室，配有灰色布艺沙发、大理石桌子、迷你吧区和公寓。 - 屏幕电视。客厅外面是一个俯瞰滴水湖的阳台，您可以在阳台上欣赏游艇俱乐部的船只和风帆冲浪的景色。您可以坐在小圆桌周围的两张户外椅子中的一张上，欣赏湖景。从起居室穿过一扇木制推拉门即可到达卧室，卧室里有一张特大号床，周围环绕着创新实用的照明、床头柜、JBL 扬声器、抽象图形设计的地毯、真皮沙发和另一个电视屏幕。卧室外还有第二个阳台。浴室配有双人大理石梳妆台、独立式浴缸、大理石瓷砖淋浴间以及 Duravit 品牌的日式马桶。另外还有 Byredo Blanche 肥皂产品，与浴室的大理石氛围完美搭配。最后，您拥有一个配有柔软浴袍的壁橱空间。 ||||我必须说，马修在他那个时代成功地改进了套件的某些方面，使其更加周到。首先，空调系统实际上正在工作，这在我看来是一个惊喜。其次，酒店更改了电视频道系统，您可以在电视上播放手机、使用智能手机作为遥控器，或访问更多媒体内容，例如账单、IHG One Rewards 介绍、IHG 频道和更多的。此外，浴室的玻璃门和镜子似乎已更换为耐用的新玻璃门和镜子，使浴室更加整洁。我喜欢这套套房的不同配置，因为它们的布局非常灵活，可以让您感到舒适。我之前的套房是 C309，这次是 C401。||||俱乐部酒廊当然需要某种形式的改进服务。酒店似乎总是更换其俱乐部休息室代理商，因为每次我第一次进入休息室时都会有一张新面孔。下午茶服务可以通过在休息室增加更多的茶选择来改善，也许散茶概念是合适的。烤饼肯定缺乏调味品，例如凝脂奶油和果酱来补充它，我不得不要果酱，但没有凝脂奶油，只有黄油。在欢乐时光，我实际上会改变自助晚餐的设置，将其改为开胃小菜、奶酪、沙拉和熟食，并配有全方位服务的鸡尾酒吧。显然，俱乐部酒廊需要一台冰箱来储存饮料，而不是依靠冰块和一个巨大的桶式容器。 ||||更好的经历之一是我第二次来彩丰楼餐厅。我的彩凤楼由餐饮经理郭文森管理。我要求餐厅像上次一样策划我的饭菜并选择我要吃的饭菜。这是Vincent和菜丰楼主管罗小姐给我带来的：||||冷榨菠菜||粤式烤乳鸽||上海红烧五花肉||松露酱炒牛肉潮粉||芒果椰奶、柚子泥||||所有这些都煮得很好，绝对美味。我和 Vincent 一起讨论了上海各地的美食和彩凤楼品牌，度过了一段愉快的时光。当时我正要付帐，但文森特作废了帐单。我真的必须感谢彩凤楼。 ||||深夜从日式澡堂回来后，我就准备睡觉了。当时，我的印象是套房经过检查并且干净。现在我认为 Tic 已尽可能严格地检查了该套房。我真的不希望有人去查看套房每一平方厘米的角落和缝隙。然而，在我看来，对于客人来说，在他们的房间里发现这一点是令人难以容忍的。我将它们列在这里：||||1。我在床单上发现了一根女性的长发，不是一根而是两根，老实说，在床上发现这根头发很可怕。这正是我们的身体睡在上面的床，而睡别人的头发无疑是一种可怕的经历。||2。我在化妆盒里发现了一颗金属钉子。对于某人来说，将手伸入盒子并拿起牙科套件，同时有指甲尖刺伤您的手的风险，这实际上是非常危险的。 ||3。我发现中等尺寸的毛巾上有一些绝对可怕的东西。另一位客人可能用毛巾擤鼻涕，而毛巾上沾有某人的鼻屎。如果不是，那就是某种粘性物质，不应该在毛巾上。我确实问过毛巾是否经过检查，根据 Tic 的说法是经过检查的。这种现象是如何发生的，很奇怪。 ||||所以我认为可以公平地说所发生的事情简直是疯狂。这绝对是疯狂的，我确信这不是任何客人想象的洲际体验。说实话，这是我在中国见过的最糟糕的酒店。我之所以认为客房服务如此糟糕，是因为开发公司给管理层提供了一家第三方客房服务公司，而该公司甚至没有酒店级的清洁人员。一名合格的酒店管家不可能漏掉所有这些可怕的错误。认为附近机场的智选假日酒店的卫生水平更好是不可想象的。 ||||我推测公社早餐的自助餐工作人员是否是同一个第三方概念。我喜欢 Tic 在 Commune 餐厅放置的新树的新氛围。我不太喜欢的是自助厨师的服务。我吃了一个煎蛋，兰州拉面，还有一些水果。当我点煎蛋卷时，我特意要了一份奶酪煎蛋卷，但煎蛋卷最终只是一个煎蛋卷，里面有所有额外的成分。看来我没有被听到，或者厨师处于半醒状态。面摊附近的厨师正好在用手机看TikTok视频。我不确定这是否是餐饮总监 Michael Wang 在缺席期间所希望的理想情况，我相信这是一次愉快的舟山团队合作之旅。自助早餐有一些可以改进的地方，我提出了这样的建议，但不确定它们是否被认真对待。我知道炒鸡蛋应该是现做的。这是全国洲际酒店众多餐饮总监给我的见证。当时的经理，餐饮经理，在我第二次来时担任南岛二号的经理，对我很照顾。 ||||现在，作为一名没有任何形式的洲际酒店集团会员资格的标准付费宾客，我会对所发生的事情感到非常沮丧。无论是入住标准间的非洲际酒店集团会员，还是入住总统套房的皇家大使会员，任何宾客都不应该在服务和卫生方面出现这些不一致的情况。自从我第十次来到国家会展中心上海洲际酒店以来，我还没有遇到过如此严重的情况。作为一个将房价与清洁质量进行比较的人，其中一些房价的数学计算确实让我感到不安。我体验的那间套房每晚 8,000 元人民币（1,127 美元），就功能而言当然物有所值，但就客房服务质量而言，根本不值得。同样的情况也适用于 1,098 元人民币（154 美元）的入门级客房，值得硬件产品，但不值得客房服务质量。 ||||在我看来，客人支付过高，客房服务标准低，员工积极性不足，一位鼓舞人心的总经理离开，这一切都变成了洲际酒店集团和房东的希腊悲剧。作为洲际酒店集团大中华区的旗舰酒店，临港酒店公司在海岛度假村的长期服务可维护性规划上不周，实在是搬起石头砸自己的脚。一家新开业的豪华酒店在短短一年内迅速恶化并不正常。我为那些不得不忍受酒店恶化的优秀员工感到非常难过。没有人应得的。||||Coco、Tic 和首席值班经理安排酒店新任前厅经理 Kim Wen 在出发后给我打电话询问住宿事宜。我必须承认，酒店为我做了一些贴心的好事情，包括免费晚餐和免费乘车前往地铁站。我想和 Kim 谈谈，因为我想全面了解所发生的事情 - 他做到了，并让我注意到他对工作的看法。感谢 Kim 的信任和诚实，他真诚地把我的大部分积分还给了我。我认为金的做法是慷慨、诚实和公平的。 ||||用酒店认识的一位朋友告诉我的一句话来结束我的评论：||||“想象一下麦当劳的客户体验：当您订购巨无霸时，您会期望得到一个完全组装好的汉堡;除非汉堡缺少肉饼，否则你不会愿意付钱。” ||||我个人的洲际酒店排名：||||之前的全面体验排名：36 家洲际酒店中排名第 1 ||||当前：36 家洲际酒店中排名第 17 ||||我希望酒店能够恢复巅峰状态！

7 个月前

12🈷️初打卡了这家种草挺久的滴水湖地标酒店，以前还是皇冠假日的时候只在周边看了一下，这次乘天气还没完全冷，带着娃来打卡这家升级后的滴水湖IC。||位置交通：|导航显示从上海市区开过来70多公里，周末上午出发，基本没怎么堵车，约1小时15分钟到达。||服务：|酒店前台的Randy很礼貌，由于我们怕堵车出发有些早，有些早到了，他临时为我们更换了房间，并给了优悦会会员礼遇。||房间设施：|不亏是按照新标准装修的房间，整体感觉现代，空间很大，电视机还是可升降的，随意调节。唯一不足感觉一些家具如衣橱门，好像不怎么贴合。||房间景观：|白金会员升级了阳台湖景房，我那间正好下面有管道，稍微不足了一些，不过谁叫我们早到了。朋友那间就好很多，居然还有两个阳台，坐在那里看看风景晒晒太阳，非常惬意。||早餐：|近期IC里吃到最好的早餐，手工现做牛肉拉面🍜，真的非常好吃，师傅现场show给你看如何制作拉面，量也正正好好，一小碗，不够再来一碗，不会浪费。

9 个月前

Lingang, Shanghai, a sub-district on the corner of the city that once was just a lake with large plots of farm fields as you fly over 3000 feet in the air upon landing in Shanghai’s Pudong Airport. As a young child back in 2010, I remembered the times I watched what was undeveloped land on a plane as it hovered by. Now 13 years later, Lingang represents a growing trend of rapid urban transformations in sub-rural areas of China where the economy surrounding the man-made Dishui Lake is represented by big companies moving to Lingang, an Ocean-Themed Amusement Park, Nanhui Agriculture, and an Urban Resort Hub. ||On the southern island of Dishui Lake sits the InterContinental Shanghai Harbour City, a flower-shaped hotel that reopened earlier this Spring of 2023 after its era of being a Crowne Plaza Hotel. The Australian-Born Veteran Hotelier Matthew Cooper transformed what was an underwhelming hotel from its humble beginnings into his vision of a modern luxury hotel concept. From Crowne Plaza to InterContinental, the hotel underwent an estimated billion-dollar renovation with new rooms & suites, a grand lobby, restaurants, and exterior environments all designed courtesy of Cooper’s vision. Earlier this summer when I visited this hotel, I was perplexed by the lack of InterContinental standards seen in my 3-year experience with the brand. From the off-point food to the disastrous housekeeping, nothing came parallel to my expectations of the hotel. This prompted me to write a rather “damning” professional review of the hotel on its first English-written TripAdvisor review. Later, the hotel at the leadership of Cooper refunded me and invited me back to review again after pledging an exponential improvement growth. It led me to want to return after hearing they could improve in one month. ||Here is my honest review of the hotel after visiting the second time:||My second stay occurred from August 7th to the 8th, and the hotel arranged my room without any further self-booking. At the hotel’s insistence, I was given a complimentary night’s stay in the hotel’s 1 King Lake View Balcony Suite. Cooper (the current General Manager of the Hotel) also invited me to take a tour of the hotel to help the hotel find spots for progressive improvements. I was also presented with free dining experiences that allowed me to judge each catering experience. Overall to clarify, rather than this stay being an over-the-top VIP experience, it was a stay with many offerings that allowed me to expand on my reviews with honest feedback from a consumer standpoint. All of this I expressed to the management team, collecting what they view as crucial steps for the hotel’s success.||Before my arrival, I was offered a ride in the company Mercedes vehicle to the hotel from the Dishui Lake subway station just 10 minutes away. I accepted it, and when I arrived at the subway exit I was greeted by the familiar Guests Relations Manager Jennifer Zhang, and the driver. Taking this VIP offer out of account, commuting via public transportation to and from the hotel is proven to be a challenge even after an hour of riding the subway from the city center to Dishui Lake Station. Taking a taxi would be the easiest way to get from the subway station to the hotel. I believe once the hotel gets busier, perhaps a shuttle service between the two stops could incentivize more guests to come. Keep in mind the location certainly is prone to bad public transportation access, even when trying to find a public bicycle for rent. ||Upon arrival and entering through the wooden sliding doors into the lobby, I got to meet Matthew and the Front Office Manager Allen Chen. Matthew in particular briefed me on what was to come including the tour of the hotel property and the majority of the island. Excited that I was about to embark on what was supposedly an improved hotel experience, Matthew sent me off to check in and left the assignment of making sure my stay went smoothly to his brigade of friendly staff members, supervisors, and managers. After a rather quick and effortless check-in with familiar faces such as Coco Li, who previously checked me out of the hotel, my stay commenced. ||First stop: Suite C309. The 114 SQM/1240 SQFT Balcony Lake View Suite. This is a suite that values at USD 1500 (¥10,500) per night on IHG’s website, but the benchmark price has been as high as triple that price on Trip.com. That’s a $3000 margin of error if you book for the same suite, same night on Trip.com as opposed to IHG’s Official Website. Upon entry you are greeted with a small marbled lobby room, followed by a comfortable yet luxurious living room with grey fabric couches, marble tables, a minibar area, and a flat-screen TV. Outside the living room is a balcony overlooking the Dishui Lake, where you could from a scenic view see the Yacht Club sending their boats and windsurfers out to shore. You can sit on one of the two outdoor chairs surrounding a small roundtable taking in the lake view. Through a wooden sliding door from the living room sits the bedroom, where you have a king-sized bed surrounded by innovative practical lighting, bedside desks, a JBL speaker, the abstract graphically designed carpet, a leather sofa, and another TV screen. You also have a second balcony outside the bedroom. The bathroom holds a double marble vanity sink, a free-standing bathtub, a marble-tiled shower cubicle, and a Japanese-style toilet courtesy of the Duravit brand. Also featured are the Byredo Blanche soap products that pair well with the marbled atmosphere of the bathroom. Finally, you have a closet space paired with soft bathrobes. ||One thing I would suggest the suite improve on is luggage space as I found no other place to put suitcases, unlike the standard rooms. Adding a foldable rack should do the trick given perhaps it was the varied configurations of each suite that is different based on space. The Air Conditioning Unit in the bedroom certainly has seen better days, with the airflow being not as consistent as in the living room. Aside from that, I think everything else was fine how it was. As part of the VIP experience, I was given a wine bottle, a special cake tray, chocolates, fruits, and a Byredo gift package! I think I would agree that the suite is worth $1500 a night given its new, but certainly not worth $4500 when booking on third-party websites. ||After settling down and checking there weren’t any housekeeping defects thanks to the new executive of housekeeping, Jennifer took me to the following rooms for me to offer my suggestions to Matthew and his team:||1. The Royal Suite: A Massive 333 SQM/3585 SQFT Presidential Suite, featuring a massive meeting/living room, a 10-person dining room, kitchen area, bedroom, closet, and bathroom. ||2. The 2 Twin Bed Classic Room: An efficient 45 SQM/485 SQFT room with the basics of modernized luxury summarized in the entry-level room. ||3. The 1 King Classic Room: Another efficient 45 SQM/485 SQFT room, this time with a king bed. ||My tour was then followed by the hotel’s 3 Restaurants and Lobby Bar:||1. Lobby Bar: An extravagant renovated space featuring a grand bar and lounge seating areas. ||2. Commune: InterContinental’s Signature All-Day Dining Restaurant Chain, which is seen in many newer InterContinental properties in Mainland China. It is a modern space featuring a high ceiling space with trees, marble walls and counters, and modernized seating. During the weekends and holidays, a dinner buffet is featured. A-la-carte is featured on other weekdays for any other lunch, dinner, or snack. ||3. CaiFengLou: IHG’s Signature Chinese Restaurant Chain that takes local ingredients and specialties to a prestigious level found in many InterContinental, Crowne Plaza, and Hualuxe Properties. It is similarly designed with the neighboring Commune Restaurant, except with a Chinese twist and their series of dining suites and the traditional tea table. This CaiFengLou specializes in incorporating Nanhui produce into its Shanghainese cuisine. ||4. MooWoo: This is Matthew’s most signatory restaurant, taking his knowledge and background in Michelin-starred Korean BBQ culture and turning it into an awe-inspiring restaurant concept. Modern Korean Aesthetics and BBQ-equipped tables engulf the restaurant. ||Next was a series of recreational and meeting facilities located inside or outside the main flower building:||1. Kids Club: An indoor playground facility with a ball pit, interactive projector, and play structures designed for the younger guests to play & socialize. ||2. South Island #2 Building: A mixed-purpose luxurious clubhouse featuring 3 Majong/Card game rooms, a small movie theater living room, a billiards table, a presentation meeting hall, and several dining suites including one that featured its bar. I met the Building Manager along with the lovely staff members working there.||3. The Dishui Lake Conference Center: A 500-person capacity conference building with a stage and sound projection system. ||4. The Club InterContinental Lounge: The Executive Lounge of the Hotel, which features two stories of luxurious lounge seating, balcony views, and two food presentations: Afternoon Tea and Happy Hour - both of which I enjoyed.||That concluded much of my tour with the hotel. Much of my feedback was given to Jennifer, which I imagine would be taken into consideration for further improvements. So far, I think many of the facilities I mentioned have the potential to be well on their way to perfection.||Let’s look at the food & beverage aspects of the hotel:||Much of my VIP experience was heavily surveyed by the management of each restaurant under the very friendly Food & Beverage Director Michael Wang. I requested Michael to ask each head chef to pull out their signatures in an Omakase arrangement. This was so I could help review and give suggestions on each restaurant experience.||First, the MooWoo Dinner Experience: I was served a surf & turf BBQ arrangement. This consisted of traditional Korean side dishes like lettuce, kimchi, spicy pickles, and fermented mushrooms; BBQ Wagyu Ribeye, Cuttlefish, a Seafood Rice Cake Staple Dish, and a Watermelon-flavored Korean popsicle. Condiments like salt, sesame sauce, and Gochujang sauce were also served. I thought it was well-cooked behind the kitchen door, but I thought perhaps the rib-eye could have been cooked on the BBQ stove in front of me, as it would have been a fresher experience without the pre-cooked beef becoming cold. Nonetheless, I shrugged it off given it was an Omakase arrangement. It was well executed by Chef Tree Kang and the manager at the time.||This was followed by the Commune Breakfast Experience: As part of the VIP experience, I was carefully looked after by the Commune Supervisor, Director Wang, and the Head Chef of the Commune. I thought the hotel breakfast buffet improved quite a lot, such as the rearrangement of stations and additional options are given. I tried many delicacies that appealed to me, such as the Eggs Benedict, Small Wonton Soup, Salty Steamed Tofu with condiments, and other common items you would find in a breakfast buffet. The only flaws I found were missing items I thought could have maintained the uniqueness of the buffet such as the black toast and the spicy paprika-covered cheese, along with name tags for the fresh juices. Looking at my Chinese InterContinental Hotel Buffet Breakfast rankings, I think it is at #2 out of 18. ||Finally, the CaiFengLou Lunch Experience: I asked the head chef and CaiFengLou manager to randomly select items for me to try out. They picked the Double-Boiled Chicken Soup, Local Braised Fish with Rice Cakes, Cantonese Shrimp Balls with Peas & Muer Mushrooms, Seasonal Greens, Swan Shaped Pastries with Egg-Yolks, and Steamed Rice. All of which I thought were perfected. ||Again, every Food & Beverage Staff Member took in my comments about each experience very well and made sure that my feedback was noted for future progress toward better dining experiences. ||I tested the pool facilities both indoors and outdoors. Both of which I am satisfied with in terms of the modernized design and the temperatures. There is an indoor lap pool and several shaped outdoor pools for children, relaxation, and exercise. The adjacent gym is armed with modern exercise facilities for workouts. The SPA facility is yet to be opened from next month as it undergoes renovations. ||It was time to say goodbye to the hotel. Unfortunately, I left without saying goodbye to any of the managers during check-out, however, I was left under the impression that this hotel progressively improved after just a month from my first stay. Taking my VIP experience out of context, the hotel turned around significantly with fewer housekeeping mishaps, better maintainability on the food & beverage fronts, and a better service experience within the hotel. It is a hotel that has improved day by day and is becoming much more perfect. ||Looking at my unscientific InterContinental Hotel Rankings: I think this given the current state beats any of the other hotels alone. It is #1 on my list out of the 28 InterContinental Hotels I have been to. ||I look forward to coming back and seeing the hotel again, as the many feedback points I gave the management team on every detail elevate the hotel to becoming better and better…

上海临港，城市一角的一个小区，曾经只是一个湖，有大片农田，降落在上海浦东机场后，你会在 3000 多英尺的高空飞行。 2010年，当我还是个小孩子的时候，我记得有一次我在飞机上观看未开发的土地盘旋。 13年后的今天，临港代表了中国郊区城​​市快速转型的趋势，人造滴水湖周边的经济以大公司迁入临港为代表，海洋主题游乐园、南汇农业、和城市度假中心。 ||滴水湖南部岛屿上坐落着上海港城洲际酒店，这是一家花形酒店，在皇冠假日酒店时代结束后，于 2023 年春季早些时候重新开业。出生于澳大利亚的资深酒店经营者马修·库珀 (Matthew Cooper) 将一家不起眼的酒店从最初的简陋酒店转变为他所设想的现代豪华酒店概念。从皇冠假日酒店到洲际酒店，酒店进行了估计耗资数十亿美元的翻新工程，配备了新的客房和套房、宏伟的大堂、餐厅和外部环境，所有这些都是由库珀的愿景设计的。今年夏天早些时候，当我访问这家酒店时，我对在我三年的品牌体验中看到的缺乏洲际标准感到困惑。从不合时宜的食物到糟糕的客房服务，没有什么符合我对酒店的期望。这促使我在 TripAdvisor 的第一篇英文评论中为这家酒店写了一篇相当“该死”的专业评论。后来库珀领导下的酒店给我退款，并在承诺指数级改善增长后邀请我再次入住。在听说他们可以在一个月内有所改善后，这让我想再回来。 ||这是我第二次入住后对酒店的诚实评价：||我的第二次入住发生在8月7日至8日，酒店给我安排了房间，没有再自行预订。在酒店的坚持下，我在酒店的一间特大号床湖景阳台套房中免费住宿一晚。库珀（现任酒店总经理）还邀请我参观酒店，帮助酒店找到逐步改进的地方。我还获得了免费的用餐体验，让我能够评判每一次餐饮体验。总的来说，需要澄清的是，这次住宿不是一次顶级的 VIP 体验，而是一次提供许多服务的住宿，让我能够从消费者的角度以诚实的反馈来扩展我的评论。我向管理团队表达了所有这些，收集了他们认为酒店成功的关键步骤。||在我抵达之前，我被邀请乘坐公司的梅赛德斯车辆从滴水湖地铁站前往酒店，只需 10 分钟离开。我接受了，当我到达地铁出口时，迎接我的是熟悉的宾客关系经理张珍妮和司机。考虑到VIP优惠，即使从市中心乘坐一个小时的地铁到滴水湖站，乘坐公共交通往返酒店也是一个挑战。乘坐出租车是从地铁站前往酒店最简单的方式。我相信，一旦酒店变得更加繁忙，也许两站之间的班车服务可以激励更多的客人前来。请记住，即使在尝试寻找公共自行车出租时，该位置也很容易出现公共交通不便的情况。 ||抵达后，通过木制推拉门进入大堂，我见到了马修和前台经理艾伦·陈。马修特别向我介绍了接下来的事情，包括参观酒店和岛上的大部分地区。马修很高兴我即将开始所谓的改善酒店体验，他送我去办理入住手续，并将确保我的住宿顺利的任务交给了他友好的员工、主管和经理团队。在与熟悉的面孔（例如之前为我办理退房的李可可）快速轻松地办理入住手续后，我的住宿开始了。 ||第一站：C309套房。 114 平方米/1240 平方英尺的阳台湖景套房。这间套房在 IHG 网站上的价格为每晚 1500 美元（10,500 日元），但在 Trip.com 上的基准价格却高达该价格的三倍。如果您在 Trip.com（而不是 IHG 官方网站）预订同一套房、同一晚，则存在 3000 美元的误差幅度。进入后，您首先映入眼帘的是一间小型大理石大堂房间，随后是舒适而豪华的起居室，配有灰色布艺沙发、大理石桌子、迷你吧区和平板电视。客厅外面是一个俯瞰滴水湖的阳台，您可以在阳台上欣赏游艇俱乐部的船只和风帆冲浪的景色。您可以坐在小圆桌周围的两张户外椅子中的一张上，欣赏湖景。从起居室穿过一扇木制推拉门即可到达卧室，卧室里有一张特大号床，周围环绕着创新实用的照明、床头柜、JBL 扬声器、抽象图形设计的地毯、真皮沙发和另一个电视屏幕。卧室外还有第二个阳台。浴室配有双人大理石梳妆台、独立式浴缸、大理石瓷砖淋浴间以及 Duravit 品牌的日式马桶。另外还有 Byredo Blanche 肥皂产品，与浴室的大理石氛围完美搭配。最后，您拥有一个配有柔软浴袍的壁橱空间。 ||我建议套房改进的一件事是行李空间，因为我发现没有其他地方可以放行李箱，与标准间不同。添加可折叠的架子应该可以解决问题，因为也许每个套房的配置都因空间而异。卧室里的空调确实已经过时了，气流不如客厅那么稳定。除此之外，我认为其他一切都很好。作为 VIP 体验的一部分，我得到了一个酒瓶、一个特殊的蛋糕托盘、巧克力、水果和一个 Byredo 礼品包！我想我会同意该套房价值 1500 美元一晚，因为它是新的，但在第三方网站预订时肯定不值 4500 美元。 ||安顿下来并检查了新的客房管理主管没有任何客房管理缺陷后，詹妮弗带我去了以下房间，让我向马修和他的团队提出我的建议：||1。皇家套房：面积达 333 平方米/3585 平方英尺的大型总统套房，设有大型会议室/起居室、可容纳 10 人的餐厅、厨房区、卧室、衣柜和浴室。 ||2。配备 2 张单人床的经典房：面积为 45 平方米/485 平方英尺的高效客房，入门级客房融合了现代奢华的基本要素。 ||3。配备 1 张特大床的经典房：另一间 45 平方米/485 平方英尺的高效客房，这次配有一张特大床。 ||我的旅程随后是酒店的 3 家餐厅和大堂酒吧：||1。大堂酒吧：经过翻新的奢华空间，设有豪华酒吧和休息区。 ||2。 Commune：洲际酒店的招牌全日制餐厅连锁店，在中国大陆许多新开业的洲际酒店中都能看到它的身影。这是一个现代化的空间，拥有高高的天花板空间、树木、大理石墙壁和柜台以及现代化的座椅。周末和节假日期间提供自助晚餐。其他工作日提供单点午餐、晚餐或小吃。 ||3。彩凤楼：洲际酒店集团旗下的招牌中式连锁餐厅，将当地食材和特色菜提升到享有盛誉的水平，在许多洲际酒店、皇冠假日酒店和华邑酒店都可以找到。它的设计与邻近的公社餐厅类似，但具有中国特色，并设有一系列的用餐套房和传统茶几。这家彩凤楼擅长将南汇食材融入上海菜中。 ||4。 MooWoo：这是 Matthew 最具代表性的餐厅，利用他在米其林星级韩国烧烤文化方面的知识和背景，将其转变为令人惊叹的餐厅概念。现代韩国美学和配有烧烤设施的桌子遍布餐厅。 ||接下来是位于主花楼内部或外部的一系列娱乐和会议设施：||1。儿童俱乐部：室内游乐场设施，配有球坑、互动投影仪和专为年轻客人玩耍和社交而设计的游乐设施。 ||2。南岛#2大楼：一栋多功能豪华会所，设有3个麻将/纸牌游戏室、一个小型电影院客厅、一张台球桌、一个演示会议厅和几间餐厅套房，其中一间设有酒吧。我见到了大楼经理以及在那里工作的可爱的工作人员。||3。滴水湖会议中心：可容纳 500 人的会议大楼，配有舞台和音响投影系统。 ||4。洲际俱乐部酒廊：酒店的行政酒廊，设有两层豪华休闲座椅、阳台景观和两种美食演示：下午茶和欢乐时光 - 两者都是我喜欢的。||这结束了我的大部分旅行酒店。我的大部分反馈都是给 Jennifer 的，我想这些反馈会被考虑到以进行进一步的改进。到目前为止，我认为我提到的许多设施都有潜力走向完美。||让我们看看酒店的餐饮方面：||我的大部分 VIP 体验都经过了管理层的深入调查每家餐厅的餐饮总监 Michael Wang 都非常友好。我要求迈克尔要求每位主厨在 Omakase 安排中签名。这样我就可以帮助审查每家餐厅的体验并提出建议。||首先，MooWoo 晚餐体验：为我安排了海陆烧烤。其中包括传统的韩国配菜，如生菜、泡菜、辣泡菜和发酵蘑菇；烧烤和牛肋眼、墨鱼、海鲜年糕主食和西瓜味韩国冰棒。还提供了盐、芝麻酱、辣椒酱等调味品。我觉得在厨房门后面煮得很好，但我想也许肋眼可以在我面前的烧烤炉上煮，因为如果预煮的牛肉不会变冷，那将是一种更新鲜的体验。尽管如此，我还是耸了耸肩，因为这是主厨发办的安排。树康主厨和当时的经理做得很好。||接下来是公社早餐体验：作为VIP体验的一部分，我受到了公社主管、王主任和主厨的精心照顾公社的。我觉得酒店的自助早餐改进了不少，比如车站的重新安排以及提供了额外的选择。我尝试了很多吸引我的美食，比如班尼迪克蛋、小馄饨汤、咸蒸豆腐等自助早餐中常见的食物。我发现的唯一缺陷是缺少我认为可以保持自助餐独特性的物品，例如黑吐司和辣辣椒覆盖的奶酪，以及新鲜果汁的名称标签。看看我的中式洲际酒店自助早餐排名，我认为它在18个中排名第2。 ||最后是彩凤楼午餐体验：我让主厨和彩凤楼经理随机选择菜品让我尝试。他们挑选了炖鸡汤、当地红烧鱼年糕、广式豌豆木耳虾球、时令蔬菜、蛋黄天鹅酥和米饭。所有这些我认为都很完美。 ||再次，每位餐饮员工都很好地接受了我对每次体验的评论，并确保我的反馈得到记录，以便将来在更好的用餐体验方面取得进展。 ||我测试了室内和室外的泳池设施。我对现代化的设计和温度都感到满意。有一个室内游泳池和几个形状各异的室外游泳池，供儿童、放松和锻炼。相邻的健身房配备了现代化的锻炼设施。该 SPA 设施因正在进行装修，尚未于下个月开放。 ||是时候和酒店说再见了。不幸的是，我在退房时没有向任何经理道别就离开了，但是，我留下的印象是，这家酒店在我第一次入住一个月后就逐渐改善了。就我的 VIP 体验而言，酒店的情况明显好转，家政事故减少了，餐饮方面的可维护性更好了，酒店内的服务体验也更好了。这是一家日臻完善、日趋完善的酒店。 ||看看我不科学的洲际酒店排名：我认为鉴于目前的状况，这单独击败了任何其他酒店。在我去过的 28 家洲际酒店中，它在我的名单上排名第一。 ||我期待再次回来并看到这家酒店，因为我在每个细节上向管理团队提供的许多反馈点使酒店变得越来越好......

1 年前

有人说这里比较偏远，而我正好认为是它的优点，非常的安静舒适。酒店整体设计感十足，得细心品味。进入大堂即能感受到服务人员热情问候，这点感受很温暖。没能住到湖景房，小小遗憾，不过并不影响整体体验。晚霞映照在湖面上，成群的野鸭，虽是初冬已有寒意，但十分惬意，尽情享受吧！

9 个月前

带小朋友来滴水湖参加比赛，由于离市区实在很远，选择在附近的洲际住一晚。这家洲际刚刚翻修过不久，整个酒店都连带升级了品质。走进大堂就能感觉到很大的提升，酒店内部很漂亮，房问挺大的，床品睡的很舒服，还有沙发区域，选择的是湖景房，阳台就可以直接看到滴水湖，另外送了欢迎水果和下午茶，入佳率还挺高的总的来说还不错吧。

9 个月前

Nice location Price very expensive because of holiday I got charged 1000 yuan extra Outdoor Swimming pool is closed so it’s a bit boring as we can’t swim outdoor, The swimming pool outdoor is nice but they just closed , only indoor and indoor is not good Buffet food is a bit limited not much options It’s not that fancy it’s average

位置不错 价格很贵 因为放假 多收了1000元 室外游泳池关门了，有点无聊，不能去室外游泳， 室外游泳池不错，但是刚刚关门了，只有室内和室内不好自助餐的食物有点有限，选择不多，不是很花哨，很一般

4 个月前

酒店设施很新很全，会议安排的很棒，宴会厅配合度很高，服务人员态度很好，洲际品牌形象还是很棒的，值得信赖，下次会推荐朋友来

9 个月前