上海铭德大酒店

This hotel has been open for about 1 year and the results are the same as opening day. The executive lounge is still closed, this hotel has already went through 3 General managers and is lacking to provide service. The room was hot, It took 40 mins and 2 phone calls to get a some ice sent to the room. Went to breakfast in the morning and no western food, only Chinese dishes. I wanted 30 mins for them to fill the dish for watermelon and watch 6 people walk up to get fruit, and staff just watched doing nothing. Staying at a Hilton brand and all I can get is a hard boiled egg. I talked to the restaurant manager and he just said nothing can do. I tried talking to the Director of Operations and he said he would refund my money. This hotel has had 4 chances over the last year to improve and they are a hotel that is not up to the Hilton Brand. The service, amenities etc are not even a Hampton Inn quality. Hilton should really remove their brand from this hotel as this hotel is ruining the Hilton name.

这家酒店已经开业约1年了，业绩与开业当天相同。 行政酒廊仍然关闭，这家酒店已经更换了3位总经理，缺乏提供服务。 房间很热，花了 40 分钟和 2 个电话才把一些冰送到房间。 早上去吃早餐，没有西餐，只有中餐。 我想要 30 分钟让他们把西瓜装满盘子，然后看着 6 个人走过去拿水果，而工作人员只是看着什么也没做。 住在希尔顿品牌酒店，我只能得到一个煮鸡蛋。 我和餐厅经理谈过，他只是说无能为力。 我尝试与运营总监交谈，他说他会退还我的钱。 这家酒店去年有 4 次改进的机会，但他们是一家达不到希尔顿品牌的酒店。 服务、设施等甚至都不是汉普顿酒店的品质。 希尔顿真的应该从这家酒店删除他们的品牌，因为这家酒店正在毁掉希尔顿的名字。

4 年前

Although there are quite a number of Hilton properties in the Shanghai region, most of them does not seem very appealing. I've actually been to the DT Shanghai Pudong before, but that was > 5 years ago which I remembered was just average.||||I selected this hotel since this time I needed a room for 3 adults and what really hit the point was the proximity to the metro Zhongxing on Line 8. Added point was that it had a lounge.||||Location||This property on googlemaps is still listed by it's old name, Mingde Grand Hotel, although googlemaps also does list a Doubletree Jing'an but the location is totally wrong (which sadly I found out too late). For those taking the metro (ok if you don't have too bulky luggage) is to use exit 1 or 3 and it's just a 5-10 mins walk to the hotel (the main entrance is to the back of the main facade of the building).||||Other than that, according to googlemaps, it is about a 40 min walk to People's square. ||||For me, the location of this property was the main advantage as all other Hilton properties does require some walking distance to the metro station. [I am not a fan of taking taxis in China due to previous experience]||||Check In||I arrived late afternoon to the hotel, and although there were only 2 guests being helped before me, it still took about 5 mins before I was helped. You do have the option to do online check-in and use the digital key (which does work).||||The whole check-in process took close to 15-20 mins due to all the lengthy procedure needed to register not only into the hotel, but the government database. (which I suspect even if you do a online check-in, you will have to pass through the front desk). For local chinese, it seems that the procedure is slightly shorter as they just need to take a photo and not doing manual entry into the system.||||I was checked-in by what I believe is the Front Desk manager or team leader who seemed friendly. I did enquire about upgrades but I was told that one could not be provided as the hotel receives "100's of Diamond members, and they don't have that many suites to give out" - I am fine with this, but later checking online, I saw that there were lots of premium room and suites still available for the duration of my stay. Furthermore, was not very impressed that even though I booked the room for 3 guests, he was trying to tell me that all 3 guests can sleep in one king bed or a twin room. I am not sure if it was because of miscommunication or ...he informed me that I would have to pay for a rollaway bed - which I found ridiculous since pricing the room for 2 guests and 3 guests were different and that's why I expected with the price different a bed to accommodate the 3rd person should be provided complimentary. I brought up again the subject of upgrade to a bigger room or he provide me with a rollaway bed since I had (and the system) let me book it I expected a solution. I had initially booked a King deluxe room (hoping for an upgrade), but after this whole discussion got a Twin deluxe room and even downgraded to a lower floor. At this point I was quite tired of the discussion said I will check the room out and if needed will inform him if i will need the rollaway bed. ||||After spending close to half hour since arriving, I finally got my keys. The first room given after arriving into the room was a joke - it was still not serviced and I had to go back down again to report this. The same manager/team lead was not there (he was called off just I was done by a guest because of some housekeeping issue), and was handled by another associate. I had wanted to use this to again try and get an upgrade, but this associate was hearing nothing of it and basically just lied to me and said he will give me a better room (one floor higher) but in reality it was a worst room compared to the first room since the first room had a view towards the Bund (where you can see the skyscrapers across to the Bund). I was just so tired at this point and just left it as is when I entered my 2nd room.||||Room||The room size was ok. I did in the end ended up requesting for the rollaway bed (which had me going down again to get this done, after requesting it via the Careline, and waiting 30 mins with no results). For 3 person in the room, it was just sufficient with come rearranging of furnitures and luggage.||||I felt that the room especially the carpeting to be need a deep cleaning as it looked rather unfresh (not sure if it is the colour of it or...) They did have tea/coffee making facilities in the room (but I avoided using any of the utensils after reading stories about housekeeping standards in China). There was a fridge provided, and in the fridge I did see some leftover stain from the wine not cleaned (which does confirm the lack of housekeeping eye for detail).||||Other than that, the room was well equipped with and quality of the bed was good for sleep. Noise isolation was not too bad - although you could still hear traffic when horns were used (luckily mainly in the morning). ||||The TV was large - but seems like everything was only in Chinese with no option to switch to English - there was limited English channels (a couple of news channel and 1 movie channel), the rest were mainly Chinese channels. Climate control in the room was a bit funky - it did not really represent the true temperature, setting it to 12 degs C and the room felt like it was still around 22 degs C - which was OK for me (only at times at night it did feel too warm under the sheets). The fan noise was on the higher side.||||Other than that, it seems that they do have a plate of fruits provided in every room (not refreshed).||||Bathroom size was ok, with a separate bath tub and shower area. Both water and temperature control was ok. Amenities were the usual Crabtree and Evelyn. ||||Breakfast||Breakfast was served at the main restaurant (on the 2nd floor). Selection was quite ok - with the usual Western and Asian/Chinese selections. Quality was ok - alhough some of the dishes which were supposed to be hot was cold - for example they had a big pot of tea and it was cold (although the next days, it was kept warm with a disposable heat source), they had some dim sum dishes, but strangely they were cold (I did not take it anymore in the coming days).||||The location of the breakfast was actually quite strange, it was a very large area, but it felt very cold and not really inviting. This did not help too with what seemed like a low number of guests. Also take care that (due to culture?) every time you leave the table to get some food, they will just clear up every thing and setting it up again (like expecting a new guest to arrive). They were very efficient in this sense. ||||All in all, the breakfast experience was ok with some minor points.||||Executive Lounge||The executive lounge was located on the 27th floor. It was only open from late morning to about 10pm (breakfast is only served in the main restaurant and the rest of the day, just for coffee/tea and softdrink). Evening drinks and food was served from 6-8 pm. ||||The food selection was ok - with 3 hot dishes (a rice, meat, vegetable). They did have 2 different appetizer/starter and 2 different dessert/sweets. There was a salad with different dressings. ||||From beverage selection, they did have a couple of spirits and 2 different wines (1 red and 1 white) and local Tsingtao beer. ||||The service in the lounge was much better with friendly associate. It was never really crowded and basically during my 3 night stays, it was more or less the same guests. ||||Service||In general, service was ok. However in my view, much improvement is needed for the housekeeping service - noticed a couple of small but significant items that can be improved - mainly forgetting items and improving cleaning standards.||||I found that the best associates were the one working in the lounge, they were friendly and helpful.||||Overall||My overall feeling is that I do not really recommend this property especially as a Elite member and based on the general stay. ||||On my the day of my check-out, since I had a very late flight, I did enquire about the possiiblity to rest and use the lounge before heading to the airport. Asking this during check-out this request was denied, which I later checked with the same team leader/manager (during my check-in) and even though not denied, I could feel from the discussion that they did not want to offer that. I do understand this is something beyond the expected, but still looking at the lounge usage/capacity during the whole stay, this is not going to be much of any extra cost to them. My experience for such requests at a lot of other hotels were also met with a positive response especially since I am not requesting for a very late check-out which occupies the room. ||||To me this property is a mix bag, but sadly I felt that I left with a more of a negative image/feelings rather than positive ones.

虽然上海地区的希尔顿酒店数量不少，但大部分看起来吸引力并不大。 我其实之前去过DT上海浦东酒店，但那是> 5年前的事了，我记得那只是一般水平。||||我选择这家酒店是因为这次我需要一间可供3个成人入住的房间，真正切中要害的是靠近 8 号线中兴地铁站。补充一点是它有一个休息室。||||位置||谷歌地图上的这家酒店仍然以其旧名称明德大酒店列出，尽管谷歌地图上也列出了逸林酒店静安但位置完全错误（遗憾的是我发现得太晚了）。 对于乘坐地铁的人（如果没有太大的行李，也可以），可以使用 1 号或 3 号出口，步行 5-10 分钟即可到达酒店（主入口位于酒店主立面的后面） ||||除此之外，根据googlemaps，步行到人民广场大约需要40分钟。 ||||对我来说，这家酒店的位置是主要优势，因为所有其他希尔顿酒店确实需要步行一段距离才能到达地铁站。 [由于之前的经验，我不太喜欢在中国打车]||||入住||我下午晚些时候到达酒店，虽然在我之前只有2位客人得到帮助，但仍然花了大约5分钟在我得到帮助之前。 您可以选择在线办理登机手续并使用数字钥匙（确实有效）。||||整个办理登机手续的过程花费了近 15-20 分钟，因为不仅需要办理冗长的注册手续进入酒店，却进入政府数据库。 （我怀疑即使你在网上办理登机手续，你也必须通过前台）。 对于当地华人来说，似乎流程稍微短一些，因为他们只需要拍照而不需要手动输入系统。||||我是由前台经理或团队负责人办理入住的谁看起来很友好。 我确实询问过升级事宜，但被告知无法提供升级，因为酒店收到了“数百名钻石会员，而且他们没有那么多套房可以赠送”——我对此表示同意，但后来在网上查看，我发现在我住宿期间仍有很多高级客房和套房可供预订。 此外，尽管我为 3 位客人预订了房间，但他却试图告诉我所有 3 位客人都可以睡在一张特大号床或一张双床间，这给我留下了不太深刻的印象。 我不确定是因为沟通不畅还是……他告诉我我必须支付折叠床的费用 - 我觉得这很荒谬，因为 2 位客人和 3 位客人的房间定价不同，这就是为什么我期望价格不同，应免费提供可容纳第三人的床。 我再次提出了升级到更大房间的问题，或者他为我提供了一张折叠床，因为我（和系统）让我预订了它，我希望有一个解决方案。 我最初预订了一间特大床豪华房（希望升级），但经过整个讨论后，我得到了一间双床豪华房，甚至降级到了较低楼层。 此时我已经厌倦了讨论，我说我会检查房间，如果需要的话会通知他是否需要折叠床。 ||||到达后花了近半个小时，我终于拿到了钥匙。 到达房间后给的第一个房间是一个笑话 - 它仍然没有提供服务，我不得不再次回去报告这一点。 同一位经理/团队负责人不在那里（他被取消了，只是因为一些家政问题，我被一位客人完成了），并由另一位同事处理。 我本来想用这个再次尝试升级，但这位同事什么也没听到，基本上只是对我撒谎，说他会给我一个更好的房间（高一层），但实际上这是一个最差的房间与第一间房间相比，因为第一间房间可以看到外滩的景色（在那里可以看到外滩对面的摩天大楼）。 此时我实在太累了，当我进入第二个房间时，我就将其保持原样。||||房间||房间大小还可以。 我最后还是要求了折叠床（这让我在通过 Careline 申请后再次下楼完成这项工作，并等待了 30 分钟，没有任何结果）。 对于房间里的 3 个人来说，只要重新布置一下家具和行李就足够了。||||我觉得房间尤其是地毯需要深度清洁，因为它看起来很不新鲜（不确定是不是颜色的问题）或者...）他们的房间里确实有泡茶/咖啡的设施（但在阅读了有关中国客房清洁标准的故事后，我避免使用任何器具）。 提供了一台冰箱，在冰箱里我确实看到了一些未清理的酒留下的污渍（这确实证实了客房清洁人员缺乏细节）。||||除此之外，房间设施齐全，质量上乘床的形状很适合睡觉。 隔音效果还不错——尽管使用喇叭时你仍然可以听到交通声（幸运的是主要是在早上）。 ||||电视很大 - 但似乎所有内容都只有中文，无法切​​换到英语 - 英语频道有限（几个新闻频道和 1 个电影频道），其余的主要是中文频道。 房间里的气候控制有点奇怪——它并不能真正代表真实的温度，将其设置为 12 摄氏度，但房间感觉仍然在 22 摄氏度左右——这对我来说还不错（只有在晚上的时候才会这样）床单下确实感觉太热了）。 风扇噪音偏高。||||除此之外，似乎每个房间都提供了一盘水果（没有刷新）。||||浴室大小还可以，有一个独立的浴缸和淋浴区。 水和温度控制都很好。 便利设施是常见的克拉布特里和伊芙琳。 ||||早餐||早餐在主餐厅（二楼）供应。 选择相当不错 - 有常见的西方和亚洲/中国选择。 质量还可以 - 虽然一些应该是热的菜肴是冷的 - 例如他们有一大壶茶，但它是冷的（尽管接下来的几天，用一次性热源保持温暖），他们有一些点心，但奇怪的是都是冷的（后面几天我就不再吃了）。||||早餐的位置其实挺奇怪的，面积很大，但是感觉很冷，不太吸引人。 这对于客人数量似乎较少的情况也没有帮助。 还要注意（由于文化？）每次你离开餐桌去拿食物时，他们都会清理所有东西并重新设置（就像期待新客人到来一样）。 从这个意义上说，他们非常高效。 ||||总而言之，早餐体验还可以，有一些小问题。||||行政酒廊||行政酒廊位于27楼。 它只从上午晚些时候营业到晚上 10 点左右（早餐仅在主餐厅供应，一天中的其余时间仅提供咖啡/茶和软饮料）。 晚上 6 点至 8 点供应晚间饮料和食物。 ||||食物选择还可以——有3道热菜（米饭、肉、蔬菜）。 他们确实有 2 种不同的开胃菜/开胃菜和 2 种不同的甜点/糖果。 有一份沙拉，里面有不同的调料。 ||||从饮料选择来看，他们确实有几种烈酒和两种不同的葡萄酒（一种红葡萄酒和一种白葡萄酒）和当地的青岛啤酒。 ||||休息室的服务要好得多，同事很友善。 这里从来都不是很拥挤，基本上在我的 3 晚住宿期间，或多或少都是相同的客人。 ||||服务||总体来说，服务还可以。 然而，在我看来，家政服务需要很大的改进 - 注意到一些小但重要的项目可以改进 - 主要是忘记物品和提高清洁标准。||||我发现最好的同事是在休息室，他们很友好，乐于助人。||||总体||我的总体感觉是，我并不真正推荐这家酒店，尤其是作为精英会员并基于一般住宿。 ||||退房当天，由于我的航班很晚，所以在前往机场之前我确实询问了是否可以休息并使用休息室。 在退房时询问此请求被拒绝，后来我与同一个团队领导/经理（在办理入住期间）核实了这一点，即使没有被拒绝，我也可以从讨论中感觉到他们不想提供这一点。 我确实知道这超出了预期，但仍然考虑整个住宿期间休息室的使用/容量，这对他们来说不会有太多额外费用。 我在许多其他酒店提出的此类要求也得到了积极的回应，特别是因为我没有要求延迟退房而占用房间。 ||||对我来说，这个房产是一个混合包，但遗憾的是，我觉得我留下的更多是负面形象/感受，而不是积极的形象/感受。

4 年前

A huge shout out to both Benjamin and Lucky for being so accomodating during check in. We arrived early and did not have a room ready for us. A few minutes later, they gave us a room upgrade so that we could have a room immedately. Big thumbs up for them for the extra mile they showed today. Room is generally fine though the same couldn't be said for the executive lounge. The lounge only operates from 1pm-9:30pm. I expected the lounge to have longer hours and to serve breakfast in line with other DoubleTree property so it is the only sore point in our otherwise great experience at the hotel. Great job so far and hope to see the place become better the next time I am back!

非常感谢 Benjamin 和 Lucky 在办理入住时的热情接待。我们到得很早，没有为我们准备好房间。几分钟后，他们给我们升级了房间，这样我们就可以立即有房间了。为他们今天表现出的额外努力点赞。房间总体来说还不错，但行政酒廊的情况就不一样了。休息室的营业时间为下午 1 点至晚上 9:30。我预计休息室的营业时间会更长，并且会像其他逸林酒店一样提供早餐，所以这是我们在酒店的美好体验中唯一的痛点。到目前为止做得很好，希望下次我回来时看到这个地方变得更好！

4 年前

Reviews of the hotel are mixed, but we decided to take a chance, especially since the hotel was cheaper than other 4.5 star hotels, and we were very happy with our 7 night stay.||||In September, the hotel was renovated, and the name changed from the Mingde Grand.||||Initially at check in, there were no rollaway beds for young adult daughter. However, Benjamin was very pleasant, helpful, and found us one. We also spoke with manager Owen Feng, who starts working at 8 pm. He speaks very good English, and can fix issues the front desk can't.||||Because of our Gold status, we were upgraded to the 25th floor (out of 28), which had a great view (see photo), and had executive lounge access (27th floor).||||Our room was clean, comfortable, quiet, and had comfortable beds. There was adequate space for 2 people, but was tight with the rollaway.||||The front desk staff was nice, but not completely fluent in English, and we sometimes had to use phones for translation.||||Breakfast, which was very uncrowded, had a lot selection, but the quality could be improved. The staff became friendlier during our stay.||||The hotel didn't seem too busy. We saw mostly Asian guests, with a few non-Asians.||||The location is central. A taxi to Nanjing Road took only a few minutes, and cost 18 CNY. A taxi to/from the airport took about an hour and cost 200 CNY.

对酒店的评价褒贬不一，但我们决定冒险一试，特别是因为这家酒店比其他 4.5 星级酒店便宜，而且我们对我们的 7 晚住宿感到非常满意。||||9 月份，酒店进行了翻修，名称由明德大酒店改名。||||入住时，没有为小女儿准备的折叠床。然而，本杰明非常令人愉快、乐于助人，并为我们找到了一个。我们还采访了经理 Owen Feng，他晚上 8 点开始工作。他的英语说得很好，可以解决前台解决不了的问题。||||因为我们是金卡会员，所以我们被升级到了 25 楼（共 28 层），视野极佳（见照片），并可使用行政酒廊（27 楼）。||||我们的房间干净、舒适、安静，有舒适的床。 2个人的空间足够，但是折叠床有点紧张。||||前台工作人员很好，但英语不太流利，我们有时不得不使用电话翻译。||||早餐，非常不拥挤，有很多选择，但质量有待提高。在我们住宿期间，工作人员变得更加友好。||||酒店似乎不太忙。我们看到的客人大多是亚洲人，还有一些非亚洲人。||||位置位于市中心。打车到南京路只需几分钟，费用为18元。乘坐出租车往返机场大约需要一个小时，费用为 200 元人民币。

4 年前

A rebranded hotel. It has expectations of grandeur but is an empty shell. Can't even approach normal Hilton standards. There's construction everywhere thus noisy. Inside, outside, on top, to the left, to the right. Location is fantastic due to the very near line 8 metro however there's not much around the hotel. Towers are huge. Rooms are fine with many of them refurbished. However, windows are dirty and the overheating is a problem.I had to stay here for 4 different occasions. Room was always 26 to 31 degrees Celsius. indoors do not open. Heating a problem in China but a 4 star hotel should have some sort of comfort for its international guests. Breakfast is of poor quality. Lounge is a joke. Internet is terrible. Staff barely speaks 3 words of English. Concierge can't read a map in English. 95% of guests are Chinese and one may understand why.

重新命名的酒店。它有着宏伟的期望，但却是一个空壳。甚至无法达到正常的希尔顿标准。到处都在施工所以很吵。里面，外面，上面，左边，右边。位置非常好，靠近地铁 8 号线，但酒店周围没有太多东西。塔楼很大。房间很好，很多都经过翻新。然而，窗户很脏，而且过热也是个问题。我不得不在这里住过 4 次不同的场合。房间温度始终保持在 26 至 31 摄氏度。室内不开放。供暖在中国是一个问题，但四星级酒店应该为国际客人提供某种程度的舒适度。早餐质量很差。休息室就是一个笑话。互联网很糟糕。工作人员几乎不会说 3 个英语单词。礼宾人员看不懂英文地图。 95%的客人都是中国人，人们可能会理解其中的原因。

4 年前

The time to checking in simply too long ~45 minutes, and this was while travelling with Chinese colleagues otherwise who knows how long more as the personnel does NOT really speak English.| |Regarding the dinner deal included in my room rate seriously the worst experience ever, once you are sitting in table with the regular menu (which includes hamburger) they remove it to replace it with printed papers with only Chinese food. After a week travelling around in China the burger was my option of choice NOT included in the second class menu they provided instead - please see the photos attached as reference. Another 45 minutes clarifying the situation, and they would NOT agree on offering the hamburger.||Plus the mini bar of my room was empty and the fridge itself was NOT even working!||Poor service level for a Hilton.

办理入住手续的时间太长了~45分钟，而且这是和中国同事一起旅行的时候，否则谁知道还要多长时间，因为工作人员不会说英语。 |关于我的房价中包含的晚餐优惠，这是有史以来最糟糕的经历，一旦你坐在有常规菜单（包括汉堡包）的桌子上，他们就会将其删除，并用仅包含中餐的印刷纸取而代之。在中国旅行一周后，我选择了汉堡，但不包括在他们提供的二等菜单中 - 请参阅所附照片作为参考。又花了 45 分钟澄清情况，他们不同意提供汉堡。||而且我房间的迷你吧是空的，冰箱本身甚至不能工作！||希尔顿的服务水平很差。

4 年前

The front desk was indifferent and even a bit rude. No room upgrades for Hilton diamond member and no welcome gift mentioned unless you asked about it. Then one banana and one apple were sent to the room as the welcome gift-it is pretty insulting. I would suggest you not asking about the welcome gift at all. The room smelled of some mold/cigarette mixed smell and the staff told me it was normal AC smell. I immediately checked out the next day and moved to Hilton HongQiao, where I had a much better experience.

前台态度冷漠，甚至有点粗鲁。希尔顿钻石会员无法升级客房，除非您询问，否则不会提及欢迎礼物。然后一根香蕉和一个苹果被送到房间作为欢迎礼物——这是相当侮辱性的。我建议您根本不要询问欢迎礼物的问题。房间闻起来有一些霉菌/香烟的混合气味，工作人员告诉我这是正常的空调气味。第二天我立即退房并搬到虹桥希尔顿酒店，在那里我获得了更好的体验。

3 年前

是和朋友来看五月天演唱会，搜虹口足球先生附近酒店，搜到了这家希尔顿逸林，真的很方便，酒店距离8号线中兴路站200多米，距离人民广场南京路也只有两站路，距离虹口足球场打车也很近，只有3公里车程。还有就是大堂旁边就有一家星巴克，走出去几百米有一家大悦城，还要啥自行车嘛，哈哈。房间我看到好多人吐槽，我觉得地毯和壁纸颜色我都挺喜欢的，我们订的双床房，也不觉得小。看过美国很多希尔顿，这家比起来也不差。可能比不上国内一些新开发的希尔顿，毕竟在寸土寸金的上海嘛～大堂和前台服务都不错，看到很多西装，都挺热情的。我还是会回来的。

4 年前