万豪大酒店

论酒店集团品牌，最喜欢的还是bonvoy，十多年来累积成了终身白金卡，而且后期几乎每年是钛金以上级别。但是临安万豪，你就别糟蹋bonvoy的口碑了。||先是入住时候给升级的套房，住过的客人们不知道有没有体验，一个房间里放了个80公分的圆茶几，就叫套房了，还其名曰精致套房。check in时候反复和前台 Mr. Chen DF确认，这个套房是厅与卧室之间有门隔离开的吗，得到肯定答复后，上楼发现602就是个普通大床房而已。关键是你不能骗客人啊，毕竟这么晚了，旅途也很劳累，就想赶紧休息。再下楼和前台确认，明明app上有80平方/100平方的套房，但就是说系统里没了不肯给，而且需要我现场使用套房券（你明知道套房券不适用这种临时现场升级）。然后，可笑的是无论最后给了哪个房间，包括一开始预备给我的这个602大床房，也没有欢迎水果和点心，这说明了什么？你没有为你的高级会员客人做任何准备，我要你这钛金/大使会籍有什么用？|希望酒店管理层能看到这条信息并提高服务水准。||As far as hotel group brands go, the favorite is still bonvoy, which has accrued into a lifetime platinum card for more than a decade and is a titanium or higher level almost every year in the later years. But Linan Marriott, you don't spoil bonvoy's reputation.||First of all, when you check in to upgrade the suite, guests who have stayed do not know if there is no experience, a room put a round coffee table of 80 centimeters, called the suite, but also the name of the exquisite suite. check in time repeatedly and the front desk Mr. Chen DF to confirm that the suite is the hall and the bedroom is separated from the door of the room, get a positive answer, went upstairs and found that the 602 is just an ordinary room with a king-size bed. The key is that you can't lie to the guests. The key is that you can not cheat guests ah, after all, so late, the journey is also very tired, just want to hurry to rest. And then downstairs and the front desk to confirm, obviously the app has 80 square feet / 100 square feet suite, but that is to say that the system is out of refused to give, and need to use my on-site suite coupon (you know that suite coupon does not apply to this temporary on-site upgrade). Then, the funny thing is that no matter which room was finally given, there was no welcome fruit or snacks in this king room that was ready to be given to me in the first place, so what does that tell you? What do I need your Titanium/Ambassador membership for when you do nothing for your Premium guests?|I hope the hotel management will see this message and improve the service standard.

1 个月前

酒店离西天目山很近，还有指南村，是居家旅游出行的好住所，酒店礼宾部崔经理很专业的帮我们介绍了周边景点都有什么，非常好，还会再来

3 年前

还不错。

6 年前

좋아요

伟大的

6 年前