Kimpton Suzhou Bamboo Grove, an IHG Hotel

Beautiful hotel. Well designed, nice rooms/suites. Breakfast was good. But- beware of their lounge staff. Charged for items not received and I have not yet been given the refund promised. No apologies given by the very complacent bar staff. Do not pay until your order is received.

美丽的酒店。 设计精良，漂亮的房间/套房。 早餐很好。 但是-要小心他们的休息室工作人员。 对未收到的物品收取费用，并且我尚未收到承诺的退款。 非常自满的酒吧工作人员没有道歉。在收到您的订单之前请勿付款。

1 个月前

This is a very nice hotel located in the old city of Suzhou. Service was excellent. We had dinner at the restaurant which was very tasteful. Breakfast buffet was a very good selection of both Chinese and western varieties. The rooms are super comfortable with a balcony. The hotel is equipped with a good sized gym, even with a Pilates reformer. The pool would have been tranquil if not for the life-guard, apparently also doubling duty as a swimming coach, giving loud instructions to two swimmers.

这是一家非常好的酒店，位于苏州老城区。服务非常好。我们在餐厅吃了晚餐，非常有品味。自助早餐很不错，中西式都有。房间超级舒服，有阳台。酒店配备了一个很大的健身房，甚至还有普拉提塑身机。如果没有救生员，泳池本来会很安静，显然他还兼任游泳教练，大声向两名游泳者发出指示。

5 个月前

江南之行是疫情後的第一次。酒店有水乡的细腻，古城的韵味，都讓人心醉神迷。酒店更像是如同畫中游，園林建築的酒店精緻中顯奢華。在入住的前一天就已經收到該酒店的Vickey的電話，並傳送了有關注意的事項。待入住後，更送上迎賓生果🍊飯後還特意送來了甜品，細心體貼的服務令人有在家的感覺。在此，特別要感謝Vickey，並祝您工作順利！

4 个月前

In 1981, when Bill Kimpton founded the Kimpton Hotels & Restaurants Group, the first hotel was established in San Francisco, CA. 40 years later, Kimpton finds itself opening its first-ever hotel in the Chinese Mainland, on the grounds of a renovated Bamboo Grove Hotel dating back to the 1990s. As the 10th Kimpton Property I have ever visited, and the first I have visited a property outside of the America, I wanted to know what a Kimpton stay was like in China and give the audience my view of whether the hotel is worth visiting.||Here is my breakdown of my visit to the Kimpton Bamboo Grove Suzhou:||Pre-Arrival: ||Travelling as a group of 3 people, I needed to book two separate reservations for two separate bedding accommodations. A Twin Room for myself and my mom and a King Room for my 3rd guest and friend. An average room rate on a weekday was ¥1,500 RMB ($206) from July 4th to the 5th. I thought for a boutique hotel in the premier central district of Gusu in Suzhou, it wasn’t all too bad. Kimpton in China is known for being more expensive than the InterContinentals or Hotel Indigos, so for an extra 500 RMB as opposed to the InterContinental in Jinji Lake, its a reasonable add-on value hotel based on location and its 2022-opened modern design. ||As a Diamond Elite IHG One Member, I was given a call by the hotel’s guest services to ask for any room preferences or requests upon my arrival. I noted that we had an old 77-year old lady and that we needed a room closer to the elevator. Much to my surprise, we were both rooms were upgraded from the entry-level Essentials Rooms to the Essentials Outdoor Living Area Rooms on the first floor, which was appreciative. ||Arrival:||Upon turning into the Bamboo enshrined compound entrance of the hotel, I noticed how extravagant the hotel looks. The entrance is grand from its Suzhou style architecture and groves of Bamboo lives up to its hotel’s name. With 5 pieces of luggage amongst 2 people, the bellmen surprisingly did not bring out luggage cart lying outside the door. Instead, he took our senior guest’s luggage and left ours to carry. I felt that was rather disappointing for a group with much luggage. Even the InterContinental Shenzhen WECC had bellmen on standby when I only bought 2 carry-on suitcases and a backpack, and that hotel costed 3 times less than the Kimpton. A much to be desired arrival when entering the door, however the doormen were quite kind and keen on assisting whenever you enter or exit the hotel door. There was no IHG Elite Member’s Desk for Diamond Members upon arrival, however the check-in agent Wency got us checked-in smoothly and recognized me as the Diamond Elite member. However, no late-check out was offered during check-in, which was usually the case at other IHG hotels. ||The Rooms: ||Unlike the other Kimpton hotels I have visited, the room layout of the 2 Twin Essentials Outdoor Living Area Room (Room 1120) was with an exposed bathroom in the central middle of the walkway between the door and the bedroom. A partition door is available for privacy between the bathroom and the bedroom. In the bathroom is the sink, large soaking bathtub, an electric toilet cubicle, and a shower cubicle with soap amenities from Kimpton’s Signature Partnership with Atelier Bloem. Basic amenities like dental kits and combs are hidden in a fabric bag next to the sink. In the bedroom are two twin beds with individual lighting panels and curtain controls. A sofa area is provided along with a flatscreen TV. A complimentary minibar service is provided with beer, soda, and specialty drinks. Outside is a small terrace area with views of the manmade canal and a two comfortable chairs. A complimentary turndown service is provided, which was a great way to end the night.||There was a lot left to be desired when in this hotel room. First, the Villeroy & Boch branded electric toilet in my room was partially unworkable, specifically in regards to the toilet dryer after bidet-using was unresponsive. The layout for the Twin Room was just inconvenient with specifics of the location of the bathroom. Why would anyone want to pass by their roommate taking a bath whilst entering or exiting the room? It might sound silly, but it’s something the hotel should have considered. Only one out of two of my booked rooms were given an IHG One Membership fruit plate, and it was given to the room without the member (me) staying inside of it. The hotel’s front desk lacked coordination in knowing which guests were staying in which rooms on multiple-room bookings. ||Social Hour: ||The hotel provides a complimentary happy hour from 5PM to 6PM daily for all staying guests at the hotel at the Bar 168 located in its own Suzhou-inspired building. Automatically, that is certainly an excellent complimentary service provided to everyone staying. At the complimentary happy hour were free beer & wine with an option to upgrade for ¥38 ($5) to get a shaken cocktail lesson. We were given IHG One drink vouchers which only could be applied to tea and coffee at Social Hour. This begs the question, why not let IHG One members use those drink vouchers as a way to get those cocktails during Social Hour? ¥38 is the usual price of ordinary drinks at lobby lounges at InterContinentals, so the price compared to this is literally equivalent when redeeming drink vouchers. In addition, small appetizers were provided at the Social Hour. This included chicken nuggets, truffle fries, vegetable crudité, cookies, and pickles. I felt maybe they could provide something more complex to the simple concept of chicken nuggets or cookies. The food selections could have been more innovative in my opinion, especially for a Kimpton hotel .||Breakfast: ||Breakfast Buffet was provided at The Grove Huaiyang Chinese Restaurant. The restaurant in its modernized dining atmosphere provides a new perspective on Traditional Huaiyang Cuisine. In addition, The Grove provides Western Dishes as a fusion for guests wanting something different. Breakfast Buffet was surprisingly excellent in terms of variety and quality with a twist of inspiration with what we see in other Kimpton Hotel’s Breakfast. I had the scrambled eggs topped with Parmesan Cheese, Suzhou-Style wonton soup, toast, a Large Coconut, Fresh Seasonal Fruit, and more. An impressive buffet selection in my opinion. My only wish is that the hotel buffet provides a place to collect extra cutleries like forks, because I had to ask for one when it was taken away by staff. ||Fitness Center & Swimming Pool: ||In the basement, there is an indoor pool and a fitness center. Whilst the indoor pools were well-maintained and seemed to be quite popular with guests, I felt the changing rooms lacked a dryer for those who want to dry their swim gear. Many of the new (and old) IHG hotels already have such machines equipped. The fitness center was well-equipped with all the workout gear needed. In addition, a dedicated community room was provided next to the fitness center for special workshops and activities provided by the hotel.||Check-Out and Post-Departure: ||We checked out at noon, but only with the staff collecting my key and not asking any questions about how my stay went. The bellmen however were very kind in loading our luggages onto the taxi. Later in the evening, the hotel’s Duty Manager Mr. Wang called to ask me about my stay as a standard procedure. I told him much of the issues mentioned so far. I’m yet to receive the points for the second room I booked for my guest, which I reported missing at the time of writing this review.||Conclusion: ||Overall, a solid but inconsistent stay at the historically-prized Kimpton Bamboo Grove Hotel in Suzhou. Much was|left to be desired when it came to the missing aspects of our stay. However, it was mostly a positive stay and I hope the hotel can use this review as a way to boost the customer’s experience moving forward with the suggestions and problems mentioned. This is an already aging hotel, but I’d give the hotel a chance for new guests out there. Just beware of the potential issues you may face at the Kimpton Bamboo Grove Suzhou Hotel, like the room type you book and the shortcomings of service that may be provided.

1981 年，比尔·金普顿 (Bill Kimpton) 创立金普顿酒店及餐饮集团，第一家酒店在加利福尼亚州旧金山成立。 40 年后，金普顿在中国大陆开设了第一家酒店，其场地是经过翻新的竹林酒店，其历史可追溯至 90 年代。作为我访问过的第十家金普顿酒店，也是我第一次访问美国以外的酒店，我想了解金普顿在中国的住宿体验如何，并让观众了解该酒店是否值得参观。 |以下是我对苏州金普顿竹林酒店之行的详细介绍：||抵达前：||3人团体旅行，我需要预订两个单独的房间，并获得两个独立的床位住宿。一间双床房供我自己和我妈妈使用，一间特大号床房供我的第三位客人和朋友使用。 7 月 4 日至 5 日，工作日平均房价为 1,500 元人民币（206 美元）。我认为对于位于苏州姑苏中心区的一家精品酒店来说，这还算不错。中国的金普顿酒店以比洲际酒店或英迪格酒店贵而闻名，因此，与金鸡湖洲际酒店相比，多花 500 元人民币，它是一家基于位置和 2022 年开业的现代设计的合理附加值酒店。 ||作为 IHG One 钻石精英会员，在我抵达时，酒店的宾客服务人员给我打电话询问任何房间偏好或要求。我注意到我们有一位 77 岁的老太太，我们需要一个靠近电梯的房间。令我惊讶的是，我们的两个房间都从入门级必需品房间升级到了一楼的必需品户外起居区房间，这一点令人欣慰。 ||到达：||进入酒店的竹林大院门口，我发现酒店看起来多么奢华。入口处宏伟，具有苏州风格的建筑风格，竹林名副其实。两人共5件行李，行李员竟然没有把门外的行李车拿出来。相反，他拿走了我们高级客人的行李，并让我们自己搬运。我觉得对于一群带着很多行李的人来说这是相当令人失望的。就连深圳WECC洲际酒店都有行李员待命，我只买了2个随身行李箱和一个背包，而且那家酒店的价格比金普顿便宜3倍。当你进门时，这是一个非常令人期待的到来，但是门童非常友善，每当你进出酒店门时都热衷于提供帮助。到达时，没有为钻石会员提供 IHG 精英会员服务台，但办理入住的工作人员 Wency 顺利帮我们办理了入住，并认出我是钻石精英会员。不过，入住时不提供延迟退房服务，这与其他洲际酒店集团酒店的情况相同。 ||房间： ||与我参观过的其他金普顿酒店不同，2 间基本户外起居区双床房（1120 号房间）的房间布局是在门和卧室之间的走道中间设有一个裸露的浴室。浴室和卧室之间设有隔断门，保证隐私。浴室内设有水槽、大型浸泡浴缸、电动厕所隔间以及配有金普顿与 Atelier Bloem 合作伙伴提供的肥皂用品的淋浴间。牙具和梳子等基本设施都藏在水槽旁边的布袋中。卧室里有两张单人床，配有独立的照明面板和窗帘控制装置。配有沙发区和平面电视。免费迷你吧服务提供啤酒、苏打水和特色饮料。外面是一个小露台区，可欣赏人造运河的景色，并配有两把舒适的椅子。提供免费夜床服务，这是结束夜晚的好方法。||在这家酒店房间里还有很多需要改进的地方。首先，我房间里的唯宝品牌的电动马桶部分无法使用，特别是在使用坐浴盆后，马桶烘干机没有反应。双床间的布局与浴室位置的具体情况不太方便。为什么有人在进出房间时会想从正在洗澡的室友身边经过？这可能听起来很愚蠢，但这是酒店应该考虑的事情。我预订的房间中只有二分之一得到了 IHG One 会员果盘，而且是在会员（我）没有入住的情况下给房间的。酒店前台缺乏协调，无法了解多房间预订中哪些客人入住哪些房间。 ||社交时间： ||酒店每天下午 5 点至下午 6 点为所有入住酒店的客人提供免费欢乐时光，酒吧 168 位于酒店自己的苏州风格建筑内。当然，这无疑是为每位入住的客人提供的优质免费服务。免费欢乐时光提供免费啤酒和葡萄酒，还可以选择以 38 日元（5 美元）升级以获得摇摇鸡尾酒课程。我们获得了 IHG One 饮料券，只能在社交时间享用茶和咖啡。这就引出了一个问题，为什么不让 IHG One 会员使用这些饮料券作为在社交时间获取鸡尾酒的一种方式呢？ 38元是洲际酒店大堂酒廊普通饮料的正常价格，因此兑换饮料券时与此价格基本相当。此外，社交时间还提供了小份开胃菜。其中包括鸡块、松露薯条、蔬菜沙拉、饼干和泡菜。我觉得也许他们可以为鸡块或饼干的简单概念提供更复杂的东西。在我看来，食物的选择本来可以更有创意，特别是对于金普顿酒店来说。 ||早餐：||格罗夫淮扬中餐厅提供自助早餐。餐厅现代化的用餐氛围为传统淮扬菜提供了新的视角。此外，The Grove 还为想要不同口味的客人提供融合西式菜肴。自助早餐在品种和质量方面都非常出色，其灵感与我们在其他金普顿酒店的早餐中看到的有所不同。我吃了帕尔马干酪炒鸡蛋、苏式馄饨汤、吐司、一个大椰子、新鲜的时令水果等等。在我看来，自助餐的选择令人印象深刻。我唯一的愿望是酒店的自助餐提供一个地方来收集额外的餐具，比如叉子，因为当它被工作人员拿走时，我不得不要一个。 ||健身中心和游泳池： ||地下室设有室内游泳池和健身中心。虽然室内游泳池维护良好，似乎很受客人欢迎，但我觉得更衣室缺少烘干机，供那些想要烘干游泳装备的人使用。许多新（和旧）洲际酒店集团酒店已经配备了此类机器。健身中心设备齐全，拥有所需的所有健身装备。此外，健身中心旁边还设有专门的社区活动室，用于酒店提供的特别研讨会和活动。||退房和出发后：||我们中午退房，但仅限工作人员领取钥匙并且没有询问任何关于我的住宿体验的问题。不过行李员非常友善地帮我们把行李搬上出租车。晚上晚些时候，酒店值班经理王先生按照标准程序打电话询问我的住宿情况。我告诉了他到目前为止提到的很多问题。我还没有收到我为客人预订的第二个房间的积分，在撰写这篇评论时我已报告该房间缺失。||结论：||总的来说，在历史上珍贵的 Kimpton Bamboo 酒店度过了一段稳定但不稳定的住宿时光苏州格罗夫酒店。当谈到我们住宿期间缺少的方面时，还有很多不足之处。然而，这基本上是一次积极的住宿，我希望酒店能够利用这篇评论来提升客户的体验，并提出建议和解决问题。这是一家已经老化的酒店，但我会给酒店一个接待新客人的机会。请注意您在苏州竹林金普顿酒店可能遇到的潜在问题，例如您预订的房型以及可能提供的服务缺陷。

2 个月前

早餐Buffet自助餐選擇多樣好吃。房間漂亮。建築外觀設計很有味道。帥哥前台David幫我處理了很多細節。服務很好。很感謝🙏家人都說下次要再來

5 个月前

平常不寫評價的，但是這家酒店實在太好，希望推薦！房間很美很新，照片真實；裝修所有細節都得很高級、優雅。沐浴洗髮水等用品品質很好。酒店幫我們免費升級了到有小庭院的房間- 房間很安靜，裡面暖氣很充足，打開門在庭院休息也很涼快很舒服。酒店公共區域的水池庭院非常美、並且很有特色！！！很適合度假。看得見有些房間的庭院裡有楓樹、還有紅葉！非常好的入住體驗！！！下次去蘇州一定想再住 - 希望試試別的房型看看其他角度的景色。

8 个月前

第一次出遊蘇州，慶祝結婚紀念日，酒店選了蘇州金普頓竹輝酒店，整個旅行的體驗感都很好，很滿意！極佳的地理位置、貼心的管家服務、房間設施都很新、好吃的自助早餐、提供自行車騎行。而且酒店還可以帶毛小孩入住，管家Lisa服務很好，提前聯絡我們，幫忙安排佈置房間。準備了非常可口的歡迎水果及慶祝甜點，甜點上是我的名字”K” 謝謝Lisa 的非常貼心啊，還介紹附近的美食！下次再來一定會再選金普頓竹輝酒店啊！👍🏻

9 个月前

房間空間感十足，環境衛生都非常棒。附近有商場可以逛逛，食肆選擇也很多。 飯店裡每一位員工都笑容可掬，溫文有禮👍 我很喜歡這裡的園林景，下次有機會再來蘇州都會選擇這飯店❤️

7 个月前