杭州洲际酒店

設備老舊。浴室捲簾壞了。入房時門口還放著上一位住客使用過的餐盤。電梯口還看到遺落的拖鞋。但房內景色無敵美。地理位置也方便出行。床也好睡。早餐一般。

1 个月前

這次與家人在杭州國際會議中心洲際酒店住了4晚。這間酒店坐落錢塘江邊，是杭州地標之一，因其外觀被稱為「大金球」。地下與大型商場連通，旁邊還有地鐵市民中心站可直通蕭山機場，交通方便。||入住前已與酒店電郵聯繫說明偏好的房間與旅程安排，Robin和Evin十分盡責且不厭其煩地即時回覆，尤其感謝Evin主動詢問不同房間、不同年齡的住客需求，也都事先安排好。辦理入住時恰好是Evin服務，全程相當專業仔細，我們對酒店的第一印象真的非常好。另一位大使櫃檯職員November一開始看起來被動，但在Evin不值班時其實也能獨當一面妥善處理旅客需求。||房間雖然有點老，但大體上也不錯，每晚夜床服務的小卡片正好介紹了我們本已安排的杭州景點。河景房的夜景非常棒，我也很喜歡窗邊的圓形沙發。不過浴室設計不佳，拉門外無法好好放地巾，開關門時會卡到，水溫跟水壓也不穩定。另外抽屜裡的文具盒不是每個房間都有，就算有也沒有清理乾淨。||優悅會會員的歡迎飲料券可在康橋大堂吧兌換，氣氛不錯，但服務人員非常被動。酒店還有古巴音樂家現場表演，很多音樂我都很喜歡，但因為房間隔音不好，其實回到房間內還能聽到，若想安靜休息就不理想。酒店禮賓部職員很願意主動提供協助，非常感謝他們幫忙。不過禮賓部手邊現有資料好像不多，都是職員當場再查。||行政酒廊是相對讓人失望的部分，雖然不算差，但沒有一般亞洲洲際酒廊的水準。酒廊似乎人力不夠，僅存人手多也沒經驗（不過Link表現還可以），不僅房號要一問再問，早餐也沒在開始時間就準備好。想在酒廊辦退房，酒廊職員還要另外請人協助。更令我驚訝的是，如果要在酒廊前檯充電，還要另外付費。原素餐廳早餐也有類似問題，雖沒有人手不夠，但許多職員空站著，完全不會主動協助。且不論行政酒廊或是原素餐廳都有菜品與菜牌對不上的狀況，實不應該，有食物禁忌的人要特別小心。||酒店是顆大金球，而旁邊的大劇院則是月亮形狀，或許因此酒店的中餐廳叫「日月軒」。日月軒的晚餐也是我們很期待的，可用IHG Destined的餐飲額度併用鑽石大使折扣優惠。點餐過程十分煎熬，給人很差的第一印象。大桌固然氣派，但日月軒沒有紙質菜單，坐大桌又要所有人圍著小平板點餐，就很不友善。要提交時才被告知有些菜要提前一天訂，有種被耍的感覺，且告知的職員還有嚴重口臭。我反映為何要提前訂的菜沒有在平板上直接移除或事先告知時，該職員反責怪我沒先看餐廳在大眾點評上說明（但我是直接請Evin預訂，不是在大陸app大眾點評上預訂），莫名其妙。好在餐點好的沒話說，另一職員Noah接手後用餐體驗升級不少，整體來說還是一頓不錯的晚餐。||My relatives and I had a 4-night stay at the InterContinental Hangzhou ICC. Located by the Qiantang River, the hotel is one of Hangzhou’s landmarks, known for its iconic “Golden Globe” appearance. It is connected underground to a large shopping mall and conveniently next to the Citizen Center metro station, providing direct access to Xiaoshan Airport.||Before arrival, I had already contacted the hotel via email regarding our room preferences and travel plans. Robin and Evin both responded promptly and with care. Kudos to Evin for proactively checking the needs of our family members, taking their age into consideration and ensuring everything was well arranged in advance. Evin happened to be on duty when we checked in and handled the process with great professionalism and attention to detail, leaving us with an excellent first impression of the hotel. Another Ambassador check-in counter receptionist, November, initially seemed not proactive but proved capable of handling guest requests efficiently when Evin was off duty.||The room itself has seen some years but still great overall. The nightly turndown service came with a card that happened to introduce the Hangzhou attractions we had already planned to visit. The river-view room offers stunning night views, and I really liked the round sofa by the window. However, the bathroom has a poor design. The bathmat does not fit properly outside the sliding door, causing it to get stuck. Water pressure and temperature were also not stable. Additionally, the stationery set inside the drawer was not provided in every room, and even when available, it was not properly cleaned.||The welcome drink vouchers for IHG One members can be redeemed at the Connections Lobby Lounge, which has a nice ambience, though the staff displayed no enthusiasm. The hotel also had live performances by a Cuban musician couple when I was there, and I really enjoyed their repertoire. However, given the poor soundproofing in the rooms, I could still hear the music playing even after returning to the room, not ideal for those looking for a quiet rest. The concierge team was very helpful and proactive. That being said, they did not seem resourcefully equipped and often had to search information online.||The Club InterContinental was one of the more disappointing aspects. I would not say it was bad, but it was definitely below the usual Club InterContinental standards in Asia. The Club appeared understaffed, and even the available staff members were inexperienced (though Link was somewhat an exception). They repeatedly asked for room number and did not have breakfast ready when the service was supposed to start. Even checking out at the Club required the staff to call for extra assistance. What surprised me even more was that charging devices at the lounge reception required an additional fee. Breakfast at the Fresh All Day Dining Restaurant had similar issues. While there was not a staff shortage, some staff members simply stood idly. Both the Club and the restaurant also had discrepancies between the buffet menu cards and the actual food presented, which really should not have happened. Those with dietary restrictions should take extra caution.||The hotel is a globe itself and is next to the moon-shaped Grand Theatre, and maybe that is why the hotel's Chinese restaurant was named "Sun & Moon Chinese Restaurant." We were particularly looking forward to dinner at Sun & Moon, where we could use the IHG Destined dining credit and take advantage of the Diamond Ambassador dining discount. However, the ordering process was incredibly frustrating, leaving a poor first impression. While the large table looks impressive, the restaurant has no printed menus, so all of us had to gather and order from a small tablet, quite inconvenient. When we tried to place our order, we were then informed that some dishes required a 1-day advance order, a further waste of time. To make matters worse, the staff member who informed us had severe bad breath. When I asked how come the restaurant did not take out the unavailable dishes off of the tablet or otherwise inform us the restriction in advance, the staff member instead blamed us for not checking out the restaurant page on Dianping first (even though I had made the booking through Evin, not via the Mainland Chinese app called Dianping), which was completely unreasonable. Fortunately, the food was excellent, and once another staff member, Noah, took over, our dining experience improved significantly. Overall, it turned out to be an enjoyable meal.

1 个月前

不愉快的体验，作为地标酒店是不合格的。 先是开车到酒店门口后门童很冷淡，先是驱赶，告知临时让家人下车再去停，下车拿行李也不主动帮忙。 晚餐选择在自助餐厅，体验也很糟糕，服务跟不上，餐盘不及时收拾。烤制的食物在人多的期间被拿空，另外有很多热食已经冷掉了，假日涨价很夸张，接近600，但品质和服务未能提升，很差的体验。 结账时向服务员反馈但是也只是回答一句“知道了，会反馈”。 客房普普通通，无功无过，不提了。除了地标本身作为酒店的特色之外，其他都很普通。 写下这个review是为了书面反馈，希望酒店能提升品质。

2 个月前

上次8月去的时候，对于前台的接待不满，具体理由和情况，也投诉给ihg客户关系，说实话对于处理结果的不公开等是不满的。 本不想再次入住，但这次应日本客人要求，还是选择了杭州洲际，这次的体验感很好，尤其在会员办理入住区的Robin先生，十分热情，态度很好，也愿意帮助解决问题，非常的感谢。 也许是上次去的时候运气不好，遇到了那样的所谓女经理，希望下次去的时候，还是能和这次以及以前一样的愉快。

3 个月前

這次入住訂了兩間房，酒店房間的面積真的很大，房間的洗護用品真的很高級，百瑞德的白色浪漫味道很好好聞。很感謝酒廊妹妹Anna和Cici的細緻服務，給了我一次不一樣的杭州之行。比較遺憾只住了一天，下次如果有機會，還會再次選擇！

4 个月前

酒店房內的冷氣控制器是假的，不能調節房間溫度，在寒冷的冬天中我被熱得出汗，而酒店職員是完全不知道這個問題，還會隨便給你一些不合理的答案。雖然酒店部份房間面向錢塘江 (而且那些房租高一點)，不過到夜晚，酒店外牆的燈帶亮起，就會在窗口形成一層光膜，光膜的強度會因為窗口玻璃的斜度 (因為酒店是球狀)而不同，樓層愈低，光膜對境觀影響愈嚴重。另外，酒店房間設施殘舊，就算比較貴的套房亦如是。例如房門每次自然關上都會發出巨大聲響，門框亦有破爛的部份，電視未有接駁頻道等等。

3 个月前

酒店設備齊全，早餐也很好，只是地點附近沒有特別商店，晚上消遣需要步行到其他商場。冬日的晚上四週圍比較寧靜，喜歡寧靜的，這個地點相當適合。

1 个月前

因為工作的原因，媽媽來杭州看我。带妈妈第一次住杭州洲際酒店。酒店的造型真得很獨特，給我辦入住的是Rhea和Yulia，小姐姐們笑容很甜，服務細緻。安排的房間可以看到錢塘江江景和那個杭州大劇院。景色真的很絕，入住時候的天氣也很好，房間看出去江面上波光凌凌視野開闊，如果不是有其他安排，估計還會多住一天！

4 个月前