张家界紫御大酒店

When we arrived there was a strong smell of cigarette smoke in our room. We complained with the staff. They "cleaned" it with some kind of spray.|Around 10h pm the room was super smelly again. Thanks to our tour guide he managed to force the hotel people to find another room for us thou they insisted that there were no rooms available.|New room: hot water does not work properly. Beds were clean thou carpet a bit dusty.|Breakfast is ok especially for Chinese tourists. Fair enough.|Location is good as you can reach city center in less than 10 min by taxi costing RMB 10. Tianmen Mountain is also easy reach.

当我们到达时，我们的房间里有一股浓重的烟味。我们向工作人员投诉。他们用某种喷雾剂“清理”了它。|晚上 10 点左右，房间再次变得非常臭。感谢我们的导游，他设法迫使酒店的工作人员为我们找到另一个房间，但他们坚持说没有可用的房间。|新房间：热水无法正常工作。床很干净，但地毯有点灰尘。|早餐还可以，特别是对于中国游客来说。还算可以。|位置很好，打车10元不到10分钟就可以到达市中心。去天门山也很方便。

7 年前

We join a group tour by Nexus Holiday which put us up for the night at this hotel where it was claimed to be a 4-5 star hotel. When we get into our room, there was such a strong mouldy smell and the carpet looks like hasn't been clean for sometime. We asked for a change of room and was given a room one floor below. And apparently there's not much difference as the room was as dirty as the first one. ||Even the bed linen and the pillow smells of cigarettes, looks like hasn't been change after the last occupants.||Luckily we brought our own bath towel as the their towel were greyish in colour instead of white.||I wouldn't have stay at this hotel if I were not with the tour group, it was a great disappointment for us as well as other tour member who face the same predicament as us. The room doesn't look hygiene at all, and looks like mostly tour group uses this hotel.||If possible stay away from this hotel if you want a good night sleep.

我们参加了 Nexus Holiday 的团体旅游，他们安排我们在这家据称是 4-5 星级酒店的酒店过夜。当我们进入房间时，有一股很浓的霉味，地毯看起来好像有一段时间没有干净了。我们要求换房间，结果给了我们一个楼下的房间。显然没有太大区别，因为房间和第一个房间一样脏。 ||甚至连床单和枕头都有烟味，看起来在最后一位入住者之后就没有更换过。||幸运的是我们带了自己的浴巾，因为他们的毛巾是灰色的而不是白色的。||我不会如果我不跟团的话就不会住在这家酒店，这对我们以及其他与我们面临同样困境的旅行团成员来说是非常失望的。房间看起来一点也不卫生，看起来大部分旅行团都住这家酒店。如果可能的话，如果你想睡个好觉，就远离这家酒店。

9 年前

We have asked for 2 connecting rooms as we are a family with 1 teenager and 1 kid. Non smoking rooms. Well, they manage to put us in the same floor. Ok. Unfortunately there was a horrible smell of cigarettes in our room. Kids room was ok. They "cleaned" it with some spray. By 10h pm we could not sleep because the smell was really strong. Well after our guide really insist with the management they changed us around midnight to a new room, different floor. About the hotel: well located less than 10 min from downtown and from Tianmen Mountain cable car and bus area. Easy to reach by car or taxi. Room is spacious. Water does not work properly. Breakfast is poor.

我们要求 2 间连通房，因为我们是一个有 1 名青少年和 1 名儿童的家庭。非吸烟客房。好吧，他们设法把我们安排在同一楼层。好的。不幸的是我们的房间里有一股难闻的烟味。儿童房还可以。他们用一些喷雾“清洁”它。到了晚上 10 点，我们无法入睡，因为气味很浓。在我们的导游真的坚持要求管理层之后，他们在午夜左右将我们换到了一个不同楼层的新房间。 关于酒店：地理位置优越，距离市中心以及天门山缆车和巴士区不到 10 分钟路程。乘坐汽车或出租车即可轻松到达。 房间很宽敞。水无法正常工作。早餐很差。

7 年前

This hotel is located in the north of Zhanggjiiajie. But close from the railway station (3.6 km : 1 CNY by bus 102 or 101 and 10 CNY by taxi). The room was quiet as asked. Big room with big bathroom with tube and shower. All clean. There is no free mineral water in my room . Only tea (not coffe and not sugar). Toiletterie amneties not free (except teeth brush and comb). But free soap and gel shampoo. Nobody speaks english ! But people was very helpful. Only breakfast for chineese people.. There is a restaurant inside the hotel (not tested).

这家酒店位于张家界北部。但离火车站很近（3.6 公里：乘坐 102 或 101 路公交车 1 元，乘坐出租车 10 元）。房间按照要求很安静。房间很大，浴室很大，有水管和淋浴。一切都很干净。我的房间没有免费的矿泉水。只喝茶（不喝咖啡，不喝糖）。盥洗用品不是免费的（牙刷和梳子除外）。但免费的肥皂和凝胶洗发水。没人会说英语！但人们非常乐于助人。只有中国人的早餐。酒店内有一家餐厅（未测试）。

7 年前

I stayed in for 1 night and I love the room. The wifi was quite fast and the bathroom is also clean. But I really dissapointed with the breakfast food. The drink is only hot milk , no water at all , and orange juice which also room temperature. The food was so oily.

我在这里住了一晚，我很喜欢这个房间。无线网络速度很快，浴室也很干净。但我对早餐真的很失望。饮料只有热牛奶，根本没有水，还有也是室温的橙汁。食物太油腻了。

9 年前

August 2015 On my trip to ZhangJiaJie, staying at the hotel for night, found so many worm in my room's bathroom. Then they gave me a different room. I found bed bugs, other dead bugs, garbage under the sink (look like not been cleaning for long time), carpet was not vacuum, do dirty and lot of hair on it. So disgusting and very disappointed.

2015年8月，我去张家界旅行，在酒店过夜，发现房间的浴室里有很多虫子。然后他们给了我一个不同的房间。我发现了臭虫、其他死虫子、水槽下的垃圾（看起来很长时间没有清理过）、地毯不是真空吸尘器、很脏并且上面有很多头发。太恶心了而且非常失望。

9 年前

Out of 3 hotels I spend the night in China, this is the only hotel that provide bath tub. It's very comforting and a much needed facility during the cold night in Zhangjiajie. There are a few restaurant and stores around the hotel.

我在中国过夜的 3 家酒店中，这是唯一一家提供浴缸的酒店。在张家界寒冷的夜晚，这是非常舒适且非常需要的设施。酒店周围有几家餐厅和商店。

6 年前

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