Sheraton Anchorage Hotel

My husband and I spent 2 nights here. We came to see the Iditarod. The hotel is very inviting and has a lovely main lobby with many seating areas and two restaurants. Our room was clean, had a king bed, and the mattress was unbelievably comfortable. I usually toss and turn at night, and I didn't move once. Another plus was that it was dog friendly. It seems that most of Anchorage is dog friendly, which made our stay even better. Parking was easy in the garage. We will definitely come back to the Sheraton in Anchorage.

a week ago

Was an amazing experience for check in to check out. Never waited at front desk for more than maybe 2 minutes for assistance. Everyone was always saying hello when we passed by. Room was very clean. Shower pressure was wonderful. The breakfast buffet was top notch. With both table service and buffet available, there was a very good range of options. Would definitely recommend stay!

3 weeks ago

Business customer. Overall had a very pleasant stay. Service: Staff was enormously friendly, helpful and hospitable. Location: About 10 minutes walk from the epicenter of Anchorage Product: - Breakfast As a European customer breakfast is definitely identifiable as "American". It satisfies the basics. Lots of protein, fibers through four kinds of fruits and granola. WATER was not available and that's a serious deficiency. Coffee was there but not great (burnt taste), thee and juices (sugary) were available. - Room Room was clean, noise propagation room to room and through the aisle prominent, right side of the bed sunk in. The rest of the room and amenities were in splendid condition. Price setting: As a business customer my company paid for the stay. Compared internationally, the price setting agaisnt what one gets in accommodation I regard it as on the steeper end. (typical in the US)

a month ago

This is just about the Sheraton Parking: The QR code got hacked in the parking lot. I got stuck with a $75 fine for a SINGLE night and I'm a platinum elite Bonvoy member. Do yourself a favorite park in the street it's free after 6:00 p.m. + weekends/holidays and do not scan the QR codes many of them are fake and or scams. An associate of mine had scanned a fake QR code in the lot. Also, hit with a fine. There is no website to enter so if you don't scan the QR code then you're SOL. It's sad that the Sheraton no longer manages their own parking and has farmed it out. I is bewildering why the Sheraton is incapable of adding parking to the hotel charges. The parking service (townepark) is negatively impacting the Sheraton's customers. EDIT: the fine total was $80. The enforcement charges an additional $5 convenience fee despite no other option permitted for payment. I checked in at 8pm and had a fine by midnight. I was out of the parking lot by 6am.

a week ago

We chose this Sheraton and paid the extra cost because of its' affiliation with the Marriott brand (predictable) and convenience to the airport (15 min ride). As expected, rooms and hotel are average, no "luxury" here. The decorations, carpet, furniture, etc. are slightly outdated but clean. If you don't like your room, ask for another. We did and were assigned to a better room. Breakfast is just ok and staff were less than friendly in the morning; however, the dinner and evening bar staff were great. In fact, the evening bartender and servers saw us twice because the drinks were good and they were incredibly kind, welcoming and service-oriented.

4 months ago

Pretty decent property, even though the building has been around for some years. Big screen TV, comfortable beds, good lighting and most important, these days....there is an alarm clock in the room. Compared to some other so-called brand named hotels that are so miserly (by removing alarm clocks).|A/C and heating could be updated though.....the hot water pipes emit a not too subtle 'parrumph' occassionally.||Fitness room is great ! Has all the necessary weights, treadmills, ellipticals and cycles. Decent workout facilities. Breakfast is awesome....the chef always has a surprise of the day. |While not exactly downtown, it's close enough.

3 months ago

Pluses: Location, gorgeous mountain views, the restaurant’s onion dip, and the fact that they had two live reindeer in the lobby 2 nights this week for the Christmas season. Unfortunately, the giddiness I felt both nights with the reindeer has been far overshadowed by the actual service at the hotel. We arrived in the afternoon. Having come from the east coast, we’d had a very long journey and were tired. A piercing buzz was coming from the fridge. I have a migraine disorder, which I reported and asked them to please switch it out. They said to call the next day, when engineering was in. We unplugged the fridge. We were in bed by 6:30pm. At 8:30pm, all of a sudden our door opened—fortunately into the bar lock I’d set—and the woman (housekeeping) said “sorry” and shut the door. That left me awake for a while. I didn’t report it bc I figured, No harm, no foul. (The cleaning woman, whom I’ve encountered a few times, is nice.) We called again a day later about the fridge. They never switched it out. I stopped asking. One morning at about 0800, housekeeping knocked. We weren’t ready for service. When we left the room at 1100, I used the app to request service, incl additional towels. When we returned at 4pm, we hadn’t gotten service. I went to the front desk and they said it’d be around 5pm when the shift changed and I said fine. We went out. When we returned, it was 7pm and we’d still had no service. I returned to the front desk. At that point it was too late because we wanted to go to bed. They credited me points and apologized. In the morning, my husband was chagrined to find that we hadn’t thought to ask them to at least refresh the coffee. We got service that day but 1) still no extra towels (which is in my Marriott profile) and 2) I found a damp rag on my nightstand. Just…ew. Another day, they left a roll of trash bags on a dresser. A couple days ago, we left late morning and returned at 4pm. No service. I called down to the front desk and asked how frequently they service rooms. She said daily. She said she’d let the manager know we were having issues. This morning, at 0755, we could hear housekeeping knocking on a nearby door. She then opened the door, said “Sorry!” and closed it. I guess walking in on people is a regular occurrence here. Set your lock! At noon, we left the room. Given our experience, my husband stopped at the front desk and asked for the room to be cleaned. The guy made a phonecall. We returned around 3:45 to find it hadn’t been. We both went down to the front desk. This manager explained that if you have the do not disturb on in the morning, you’ll be skipped until after afternoon checkin time. Okay, but the other night at 7 it still wasn’t cleaned. How do we know it will be tonight before bed? The guest services manager was clearly cranky that I was cranky—but this was her first time seeing us, whereas it was our hundredth time dealing with them, so we had every right to be cranky. She mentioned this us the first time hearing of our issues. When people said “We’ll let the manager know,” whom were they telling? The manager comped us some appetizers to eat while they cleaned the room and credited points to my account. I *cannot stress* how much I prefer good service to points credits. The business model shouldn’t be “we’ll make it up to you” - it should be “we’ll do it right the first time.” Misc: Parking: Adequate, both covered and uncovered, easy access TV: reception poor. No streaming capabilities, not many channels. Internet: spotty at best, I use cellular. Lobby: there should be seating within line of sight of the front door. Coffee: many hotels offer free coffee in the lobby. This one does not. Breakfast: expensive but decent . My fruit was fresh and the bacon was nice and crisp. Bathtub: slow drain Safety: I felt safe Restaurant: Okay. The waitresses were nice. With the steak, which came with Cajun fries, I was disappointed not to be able to substitute mashed potatoes, but I ordered them on the side. The chips and french onion dip were AMAZING. Overall: Never again.

2 months ago

I have forgotten my recent bought Apple watch charger in my room. As soon as I landed at my destination, called the hotel to ask , if they could check in my room for the missing item. It was only several hrs before, when it happened. But it has been impossible to trace it despite calling them as soon as I could. We visit this hotel many times per year , frequent customers but there was nothing done to help me out. There are some good employees, like Herbert from reception or Gina from the breakfast . The hotel is located in an area which safety wise has deteriorated heavily. I would look for other options in Anchorage downtown.

a month ago