Best Western Grandma's Feather Bed

Great customer service at this cozy place. Booked it because it provides free airport shuttle and shuttle into city - which was super helpful & drivers gave us lots of hints. Staff is very friendly, accommodating, and breakfast is hearty. Upscale free toiletries. NOTE: it is tiny & we did have issue with noise from lobby, but they quieted down as soon as we asked. AND no elevator so stay on 1st floor if you have heavy bags. Clean, comfortable & convenient! Our Juneau go-to now!

a month ago

This is the absolute best place to stay in Juneau. We have stayed here in the past but usually not this late in the year. Housekeeping is excellent...don't forget to tip them. We used the shuttle from the airport when we arrived and I picked up our rental car the next day. Everything was extremely professional. Management has created a great team and it starts at the front desk. I will single out Galyna as being an excellent host although she is one of many. A smile, a welcome, this is how a short getaway should start. We will return.||||||||||||this i

4 months ago

Great breakfast! Friendly staff! The beds are comfortable. Enjoyed the bath tub with jet propulsion - nice after a hike or day in the rain. They also serve dinner. Also enjoyed the cute ambiance - like staying in your grandmother's gingerbread house.|The only drawbacks were no on-site laundry but there was laundry one minute away at another location and the room we stayed in had a "decorative fireplace- either make it functional or knock it out and add more windows to get more natural light in the room. Also I would let guests know about refilling your water bottle next to the front desk instead of putting out so many plastic water bottles that pollute the environment.|I would definitely recommend this place.

6 months ago

Who reviews an airport best western? We made a great choice. Quirky small place with very much a B&B feel. 5 minute free shuttle to airport. 15 minutes to town. Very clean and friendly. Full free breakfast. Free shuttle was a big deal. Juneau is not a cab town and we found Uber to be a bit unreliable. Free shuttle goes to town something like 4x per day and saves a $40 Uber ride. Airport pickup is great. We were very pleased. Shout out to Galyna, who gave us as warm a welcome as we’ve received at a hotel

7 months ago

This is a very comfortable, clean, well-appointed place to stay. Our room was very large, and the staff was exceptionally friendly. They provided a breakfast to-go for us since we had an early flight the next morning. We would definitely stay here again upon a return trip. Highly recommended!

6 months ago

This review is relatively objective - this USA road trip encompassed 5 properties in Alaska over 9 nights and a total of 25 over 47 nights.||We stayed for 3 nights in June.||Excellent pick up from the nearby airport (no noise)/drop off at the ferry port at Auke Bay.||Our Deluxe room was large enough, comfortable and well equipped. Twin beds were not available, so a roll up turned the queen bed room into a twin. The shutters were not blackout, so the early sunrise did intrude. Decent linen and towels.||The property, which is an old converted house ,felt welcoming and comfortably ‘non chain hotel’ furnished.||Plenty of parking out front for those driving.||No elevator for anyone with a mobility problem.||Check in was efficient, but one of the issues we encountered was that none of the staff had any idea about the public buses that run directly in front of the hotel into town, locally and close to the Mendenhall Glacier NP. Yes there is a shuttle downtown (if you want to experience a massive ‘cruise ship alley’ shopping experience ) but the local buses ran everywhere (every 30 mins) and were tremendous value/much more convenient. No attempt made to even find the necessary information for us and no handouts/timetables available. At a hotel of this standard we expected better.||Breakfast was to a decent standard, however, we did not appreciate being pestered/hassled upon completing breakfast to order content/time for the following day! ||A restaurant is advertised both on TA and on the roadside hotel board. Yes, dinner is available, but on a very limited ‘pre order’ menu.There is no liqour licence and we were brusquely told that we couldn’t drink our own wine with the meal as there were ‘under age’ employees on the premises. Not at all acceptable for a hotel of this class/price. Dining atmosphere zero! There are dining options available locally of the pizza/diner variety.||What could have been a wonderful experience was marred by the above issues.

7 months ago

When looking around Juneau for hotels, there isn't a lot of higher end options. Grandma's Feather Bed was a great stay close to the airport. We arrived after midnight and appreciated their 24 hour desk and shuttle. The room was clean and comfortable. Breakfast was made fresh and hot. They have a shuttle into downtown, which runs on a time table so you need to plan accordingly. The hotel is cute and small and fills up quickly. So get a reservation early!

7 months ago

This hotel is a converted house and as my wife described it was "cute". There were several positives about the hotel and several items that were not.||- The staff was very friendly. |- The food at breakfast was pretty good. You had options to eat in the dining room or in your room. However, you had to pick your breakfast and the time (in 1/2 slots) the night before. The same was true if you planned on eating dinner at the hotel. |- They have an airport shuttle that is 24x7 (this worked well since we had a 5:20AM flight), and the hotel is only a 5-minute (literally) drive to the airport. This makes it far from downtown and a larger Uber/Lyft cost if you are using them.|- The bath/shower area was huge. Nice fluffy towels, and the shower included a whirlpool bath. On the downside, there were french doors right next to the bathroom/shower area, which made it interesting if you got up at night. The toilet was in its own little room with a door, which would not stay open (again only an issue if you have to get up in the middle of the night). |- The windows have wooden slats that were easy to close, but not very effective at keeping out light. This is an issue if you like it dark and visit during Spring/Summer when there are 11 hours of Daylight. No room darkening shades. |- Free fresh baked cookies! :)

9 months ago