Residence Inn Phoenix Chandler/Fashion Center

Lacey, the general manager went above and beyond to make out week stay as great as possible. The entire staff in every area were so nice kind. The Breakfast was really good and we will stay here again if we return. It was really nice! Beds and lines were too notch too. There is nothing I could say that they could do better. 🥰

a week ago

Very disappointed! Location is fabulous!!! Hotel needs an update and the staff could use a refresher on customer service! Arrived after traveling for 9 hours just to be told our room wasn't ready by a very unpleasant person who acted as if we were the problem! We had to sit in the lobby with all our luggage and wait for our room to be cleaned after checking time! Our tv did not work in one of the rooms, just to get more attitude about that! Returned home across the country to be billed twice! Then I'm told it was an accident we will reverse the charges...has not happened yet!!! Putting in formal fraud complaint with my financial institution...thanks Residence Inn!

a month ago

Sergio, from maintenance, kept the pool area and grounds super clean. He always had a smile on his face and a friendly hello or chat. Steve did a fabulous job keeping the hot breakfast stocked, and the breakfast area was always clean. The front staff always greeted us when we were coming or going. My only complaint was the noisy road. We were on, which is not anything the hotel could control.I would definitely stay here again if I was in the Phoenix area. The location makes it super easy to get to inform the sky Harbor airport, which was only 20 minutes away.

3 months ago

Residence in Chandler (May 2025) 200 North Federal Street Chandler AZ Awful experience! Probably the worst Residence Inn I have ever stayed in. This property is not only in dire need of a renovation, but in need of a deep clean as well. Carpet is old and frayed, the sliding closet door track was filthy and the shower had a moldy / torn up plastic curtain. There was filth and hair everywhere. It was very disappointing since we are Marriott Owners. The mattress was so old that I sunk in it like a hammock! It was awful! And yes I did ask for a different room and it was just as bad. Besides the location. I Do Not Recommend!!

4 weeks ago

Quite disappointed. Lots of problems: one TV wouldn’t turn off, the other TV didn’t turn on. Wifi cut out for half a day. The bathroom sink was clogged. Pool was not heated (in early March) and hot tub was lukewarm. Breakfast was worse than normal (it’s very mediocre to start with). No housekeeping for Friday - Monday stay. My kid liked the waffle maker but I wasn’t a fan.

2 months ago

The people are great. Rooms okay. But unfortunately this hotel uses an extremely high amount of very potent air freshener. It was already strong in 2024 when I visited but in 2025, for some reason the doubled the number of sprayers. There’s *2* in the gym, several in al the hallways and several in the lobby. **It makes the gym unusable** (it was unusable when there was 1 but then you could unplug it), it is so strong in the gym that it burns the back of your throat when you try to exercise. It is sprayed from large commercial sprayers, they are big enough and one would be appropriate for a very large conference room. There is one in the lobby restroom, where there is no air conditioner, so entering the lobby restroom is an experience where you are essentially breathing directly from the nozzle of the air freshener.

4 months ago

They use an astonishing amount of horrific air freshener. They recently doubled the number of sprayers and it makes the hotel public spaces unusable. The gym is especially unusable, trying to exercise means burning your throat with toxic air freshener.

3 months ago

Hotel is run down. Carpet in my room has holes in several places, paint is chipped everywhere, and there’s random spray paint on the wall. My friends had cockroaches in their rooms. I don’t understand why there aren’t more bad reviews. Plenty of other hotels nearby that are surely better.

6 months ago