Embassy Suites by Hilton Phoenix Tempe

Another Embassy Suites that pulled our review. This used to be, around 7 years and longer ago, a really good place to stay. Convenient to locations in Mesa, Tempe, without being too far from Chandler, Gilbert and Phoenix. It's near the freeway, but did not feel too noisy. We had a number of very pleasant, quiet stays and enjoyed their pool and hot tub, as well as breakfasts and dinners in their restaurant. About six years ago, it became a party spot where people would drink in the pool area, use it to host their own private parties, and the garbage cans would remain overflowing with alcohol containers and trash throughout the stay. The pool became slimy and disgusting and was no longer well maintained. The hotel seemed to have made a lot of budget cuts and appeared to be short staffed. The towels were no longer nice, clean and fluffy. They were grungy and thin. The hotel had a huge mold infestation that affected a large number of rooms and was both visible and noticeable by smell. We would overhear other hotel guests commenting on the smell when in the common areas. They switched to Styrofoam plates that they were leaving out for guests to help themselves with, but unfortunately, somebody dripped nail polish all over the Styrofoam plates. We let both the hotel front desk and their corporate know about what was going on in their hotel. We also saw a decline of similar nature in other Hilton properties and no longer is the quality there with the Hilton name. Do NOT recommend the Embassy Suites by Hilton in Tempe nor any of the Hilton properties we have had the misfortune of staying in over the past several years.

a week ago

The location is perfect. Centrally located in the business district of tempe -- shopping, gas stations fast food and up-scale restaurants are all easily accessible -- and being located right off Hwy-60 at Rural Rd. you can be at Sky Harbor International Airport in less than 10 minutes! The room was clean, the square footage was generous, the bed was extremely comfortable, the heating and cooling system was integrated rather than those annoying units that are stuck in the wall and blow on the bed all night. The free, made to order breakfast, complete with an omelette station was outstanding as was the complementary evening reception (inc. 2 free drinks generously poured). The food at the restaurant was pricey but very good. Overall the stay was great with the best part being the professional, friendly, courteous and efficient staff. STAFF MEMBERS THAT DESERVE RECOGNITION: From top to bottom the staff here is nothing short of excellent and a pleasure to deal with. Starting with GM Ted Trembath, his assistant GM Lucinda, the very most awesome Jessica the front desk veteran who knows everything and goes out of her way to take personal care of the guests. Adrian a front desk manager we encountered upon check-in and who helped us get checked in efficiently and easily, Aaron, Greg, and the extremely pleasant Jacki -- we thank you all! This front staff might be the best from top to bottom we have ever encountered and we travel frequently. Whomever does the hiring and training at this property deserves a raise.

Edited a month ago

We stayed here last week as a part of a stay and play for travel baseball. Can't say that I love the price of nearly $400 a night but other than that it was great. We had a room for five on the main floor by the pool. Two beds in the main room and a separate room with a pull out couch, tv, desk, sink, microwave and mini fridge. Perfect for five. All of the staff was awesome and pretty great seeing as there were tween boys every where. The gentleman at the host stand in the breakfast restaurant everymorning we were there was the best. He greeted us, joked around, helped with info. Really just a solid dude that enjoys what he does or the people he serves. The breakfast buffet was great. Omelet station and they will Give you a to go box if needed on the run. The bartenders are quite interesting. Heard a lot of chatter about how unfriendly the one of the ladies was that was there two of the nights. Good luck at getting her to say much or smile, but I didn't think she was all that bad. She wasn't taking any crap and that was for sure. Over all a great experience.

2 months ago

This hotel is right off the freeway and you can't hear the traffic hardly at all. The room was set up nicely with an office area to set up a laptop and work. The beds were comfy and the room was spacious. The balcony was a bit small and enclosed but the view over looking the pool was gorgeous. The complex itself was really welcoming.

2 months ago

Wanted to say thank you to Jessica G for her attention to our stay. Her kindness and attention to detail was extremely appreciated. There was a discrepancy with our room block but Jessica calmly took the time to help us figure out the issue and advocate for us as guests. I would come back to this hotel again, just to interact with her! Thank you for making our stay better ❤️ We also enjoyed using the pool, the rooms, and layout of hotel.

a month ago

Friendly staff. Rooms were decent and comfy. Big area, places for kids to run and can see/watch. But the best part was the breakfast. Let's be honest, hotel breakfast are hard to find these days. THIS IS THE PLACE. The breakfast was hands down the best I've been to in a long time. 10/10

3 months ago

Best hotel! Love the cleanliness and location. The breakfast is awesome a main reason we stay here! The pool is always clean and parking is close. There is an additional parking fee per day. The bar and appetizers are a perk as well. The rooms are clean too.

2 months ago

Stayed here for a family event so it was close to where we needed to be! Pleasant property and roomy suites. |The hotel exterior is a bit dates and worn however the interior rooms were just right. The included breakfast is plentiful and staff was very friendly and attentive. |Overall a great place to stay!

2 months ago