Hilton Garden Inn Phoenix Tempe, University Research Park

We had an event in the ballroom... It was lovely. Parking wasn't great (though it was free during the day, there are signs regarding paying for parking which panicked our guests). That was really the only complaint we got from our attendees. The service staff was amazing, a couple of them were actually quite phenomenal. The food was good. Portions were a bit on the smaller side for the price, but not outrageously so. Temperature was kept comfortable. Bathrooms were clean. We will definitely be hosting events there again.

a month ago

Physically, the room is splendid. The extra fees is what will really get your goat 🐐. The room on the google listing advertised free breakfast, but you actually need a voucher. Also you have to pay for parking. Love the room, don’t love the surprise costs.

a week ago

I stayed at this property over the weekend for my daughter’s sports competition, and unfortunately, the experience fell well short of expectations, especially considering I spent nearly $500 for a two-night stay. I had requested a room with a sofa bed or trundle, but that request wasn’t honored. The mini fridge was enclosed in a cabinet with no ventilation, which seemed like a safety concern. One of the glass shower doors was stuck, the WiFi wouldn’t connect using my last name and room number, and both nights there were no liners in either of the trash cans, not even in the bathroom. It’s the small details that make a difference, and they were consistently overlooked. My daughter and her friend checked out the pool and immediately came back saying it was dirty, so they didn’t even bother using it. At check-in, the front desk staff explained the breakfast hours but never mentioned that a food voucher was required. Most hotels, especially at this price point, include breakfast by default. The bar area looked cozy and the breakfast options seemed decent, but without a voucher, I didn’t get to try anything. And I say this confidently: I know for a fact that an entire week in Vegas would’ve been more beneficial and more affordable than two nights at this rinky-dink, poorly located hotel. That’s saying something. To top it all off, the parking situation was frustrating. They charge $10 per night for an extremely tight lot with limited spaces. I had to circle for nearly 10 minutes both nights just to find parking, and there’s no overflow lot, no valet, and no nearby alternative, just a wide open field across the street. It felt like yet another charge added on without providing real convenience or value. The staff was friendly and professional, and I do appreciate that, but it wasn’t enough to make up for the series of disappointments. Between the miscommunication, lack of basic amenities, and the steep cost, this stay felt completely underwhelming. We will not be returning. I should’ve gone to Marriott. Lesson learned!

a month ago

Not great, could hear hotel lobby music from my room all night, the shower didnt really work (only the outer ring gave water, water pressure was more of a trickle), everything in the room looked slightly grimy, the comforter had a visible stain. A little expensive considering what I got (166 for a night).

6 days ago

Rooms were very clean. Service was friendly. Gym was big and had a fair amount of equipment. Good value. Parking was easy. Would definitely stay here again.

a month ago

Positive: The bed was nice Negative: Location sucks. They charge a ridiculous amount for parking in a crap industrial park location with also not enough parking spots somehow. Staff is tattooed, blue haired, and weird looking. Expensive but also crap breakfast. Would strongly avoid.

a month ago

As a family traveling getting a room that is clean, affordable, quality service, and best sleep I’ve had in a long time. I didn’t hear anyone from another room. Everyone was super friendly and helpful when it came to what we needed. I was grateful for housekeeping providing extra blankets, pillows and a pack n play in a timely manner. The entry way of this place is beautiful. More than likely will be back in the future.

6 months ago

The beds are some of the worst i have experienced. Imagine feeling each spring in the mattress and paying for that experience . Honestly awful bed, an air mattress would have been better . Have to pay for parking. Stuff on floor of the room, trash can in lobby overfilling. Overall not a great value. Located in a business park.

a month ago