TownePlace Suites Tempe at Arizona Mills Mall

Top of the line - staff, rooms, food, location. Not cheap, but well worth the expense. We had to stop when most roads were closed due to a snowstorm, and we were received with generosity, understanding, and warmth! Amy Smyth, evening front desk, and Theresa, morning front desk, are employees to be treasured - they are friendly, efficient, take care of details (like sweeping snow off the floor), and they smile! The suite was sparkling clean, beautifully appointed, and well equipped. Breakfast was awesome - the most choices I have ever seen. Highly recommended!

2 months ago

I have to put my review in. I've seen the bad stuff people say and I'm not a fan of that with this place. Yes it's an older one but the rooms are perfect staff is friendly and actually help out the best they can. I have nothing negative to say about here. Comfy rooms great location (mall and hwy) they actually do a good job cleaning up the rooms for those who do extended stays like me. Thank you guys for everything yous do.

2 months ago

Positive: Everything exceeded our expectations! A special shoutout to Hotel employee at the front desk - she was the first person that greeted us upon our arrival & checked us in as well as out - so nice, friendly, helpful & just a pleasure to talk to & see each day! Negative: No

2 months ago

Staff was good, check in was super fast. Room, towels were clean. Kitchen was equipped well w fridge, microwave, and 2 electric stoves. However, the wall was really thin, unfortunately our neighbors room - they turned on the TV really loud @1030 pm at night, talking really loud until 1130 pm and didn't stop until more than 1200 am midnight. We couldn't sleep well. The reason we chose Marriott was for cleanliness and quiet time. This is the first time we couldn't rest well. I called Front Office to let her knows that they should do something about the noise passed 1000 pm - I wasn't sure they did - because it didn't quiet down till pass midnight. Overall - 3.5, I'm not sure if we would be coming back, with $273.00 and didn't get enough sleep/rest and we had to wake up early for a long day (next day).

3 months ago

Stayed in an upgraded Floor 3. Room was nice in appearance. But My room bathroom toilet was not clean (urine stains) and sink was not clean upon my check in. One of my nightstand lights didn’t work. My wall AC control didn’t work. Safety: The hotel needs security in the back parking lot or a key card entry to access it. There were unsavory looking ppl in their cars in the back smoking weed in their car or just loitering. I moved my car to the front parking for more visibility. I feel like the entire perimeter of this hotel should be key access only due to safety concerns in the area. It would feel nicer and safer if the entire perimeter of the courtyard with the pool and seating areas were walled in with key access only. Staff: very nice and friendly. Value: good economical value and room sizes, with kitchenette. Appearance: building exteriors could reallly use a paint refresh.

5 months ago

Staff was nice. It looks like the rooms were updated in the last year or two. Need we're comfortable. My granddaughter said she wished she could have a breakfast like that everyday.

4 months ago

The online system let me schedule a room, and when I arrived. They said that they could not find me in their system, and there was an error. But the system took my money and when I asked for my refund. There was nothing they could do, I'll never step near this place again. I'm out $229.00

4 months ago

Positive: Excellent breakfast selection and staff! Negative: Called 2xs before booking due to 3 different path pics, but was assured vanity was separate from bath. Front desk reception said I did not speak with someone from TownePlace. I redialed the number, and the front desk answered. No compensation:(

5 months ago