Four Points by Sheraton Yuma

2 stars because of their no-refund policy. Me and my gf were only there for 10 minutes when she wanted to leave due to an emergency. They were very cutthroat about the price despite our brief stay. Never coming back again.

a week ago

This is a beautiful hotel! It's is well kept and the staff is very helpful for the most part. We had one repeat issue with the AC. The AC would cycle on and off every 5-10 minutes but when it cycled off the room was not cooled yet. We were sweating during the night. They sent a person (PA) to resolve the problem but he came in with an attitude. Asking himself, why does shit always happen on my shift! Then, he called someone for assistance and started talking to the phone, answer your damn phone! I then asked what his job was since it seemed this wasn't part of it. He said he was a PA, perimeter assistant, or something of the sort. Though I didn't care for his attitude, I still think it was a very, clean and nice hotel.

3 months ago

We recently hosted my mother's 60th birthday celebration at their event hall, having rented the space and purchased a package that included food, beverages, servers, tables, chairs, and linens. The wrong linens were provided and we found out the day of. However, the staff's performance was disappointing, as we had to continually request services and items that were supposed to be provided. The staff seemed put off and lacked a sense of urgency. Furthermore, Ali Galvez, the sales and event coordinator, displayed a negative attitude when I expressed my desire to share feedback. She became defensive and failed to apologize for their inadequacies, citing her limited work hours. Additionally, the food was of poor quality, being overcooked, dry, and lacking flavor. Based on this experience, I would advise against using this establishment. Instead, consider supporting local, family-owned businesses that prioritize customer satisfaction. The front desk manager named Aaron was incredibly helpful and kind. Additionally, their PA Robert was fantastic and attentive during our whole event. However, due to their event coordinators behavior, I would advise to not host any events here.

a month ago

Very accommodating, friendly, and supportive staff. Helped problem solve quickly and easily. Rooms were new and clean. Suite had a door separating two spaces. Refrigerator and microwave. Pool was uncovered (if memory serves correctly). Also, uncovered, free/included parking. Restaurant below /adjacent. Small food items store by check in counter. Location is near highway.

3 months ago

Went to a birthday party in one of their conference/party rooms. It was big. Very clean hotel from what I saw. The whole place smells like perfume, not like air freshener, it's not overpowering but very noticeable, a nice scent, which is okay with me, but if you have any perfume allergies, it may be a problem. I don't know if it is like that all the time, so it could have just been that day. If I needed a hotel room, I'd definitely give them a shot and will recommend it to anyone coming to Yuma to visit.

6 months ago

Room stank & windows do not open to air it out. Was shown other room but it smelled as bad. Carpet is dirty. Old yogurt in refrigerator.

a week ago

Stayed here for work and had a good stay. I would stay here again and recommend it to others. Bed was comfortable. Hotel was clean. Conveniently located for the places I needed to go. Room was cleaned every other day. 1 free bottle of water in the room at check-in and when room was cleaned.

6 months ago

Very poor service, left in the morning and came back late evening to a messy room The beds were not made our towels were not changed, I went to customer service desk and spoke to receptionist and they were no help. I decided to check out that very night. How are you to come back from a long day of activities to have to clean your room and make your bed. In all the hotels that I’ve stayed at , they always come in and make the beds and change your towels, unless we leave a do not disturb sign This is to be a 4star hotel Will not be back

4 months ago