Best Western Plus Loveland Inn

My husband had a surgical procedure at Medical Center of the Rockies a couple of weeks ago. It was supposed to have been a one day/night procedure stay and it ended up being seven nights. We booked a room at the Best Western for one night. We have a Tibetan terrier and because she is not a service dog, I was not allowed to stay at the hospital. Over the seven day stay, I found Angie, the manager, and her sister to be very accommodating, helpful and professional which helped make a stressful situation more pleasant. The rooms were very clean and the bed was comfortable. The breakfast was nice and had a nice assortment of breakfast items. I do not eat eggs or sausage but they had many other options from which to choose and everything was good. They also have a nice, fenced in dog park on the property which our dog enjoyed. Next time we go to Loveland for any future hospital stays for my husband, I plan to book a room at this hotel. I was very impressed.

a month ago

Not pet friendly! Despite multiple calls with the front desk to confirm a reservation with a cat they refused me service when I had a cat upon arrival. In addition they charged my card multiple times and only partially refunded one charge. I cannot recommend that anybody stay here if they cannot manage to advertise and hold to their own policies. Edit given the response: to be clear this is not a “perspective” of my reading of the pet policy. Though the policy is vague, I called and confirmed with the front desk that I was allowed to bring my cat. I had to then call again because there was some issue with my initial reservation. In that call, I again confirmed that I could bring my cat and the representative mentioned that it had been noted on my reservation I was bringing a cat. Only at check in was I turned away despite multiple calls with different staff members. I was refused service for a reason I had explicitly confirmed when making the reservation.

4 weeks ago

We enjoyed the customer service. We have been accomodated very well with our stay. Staff is very helpful and always eger to help. It's is an old property but very well maintained. |Onsite restaurant is a big plus for looking to the Colorado weather.

a month ago

This is our second time staying here and the front staff. Angela was being trained the first time and a month later, she is really going the extra mile behind the desk and doing a great job. The rooms have always been clean and well stocked. They are pet friendly. Would highly recommend them

3 months ago

Ive stayed here before, this time will be my laat. There were several issues checking in including with my card. The staff didnt handle that all so well espically Angie, who came off as rude when i tried to explain what was going on with my card. Thw heater in my room made a rattling noise there was duxt tape holding stuff in place in the bathroom. The mini fridge was off which i didnt notice whenn i put my food in. Hotel definitely needs an update it feels old cold and dark. Rooms were very clean though.

2 months ago

Terrible Experience - Our stay was extremely unsettling. Upon check-in, a former employee and his partner were assaulting the front desk staff, requiring police intervention and disturbing all guests. Later that night, around 2 AM, someone—likely the manager—knocked, opened our door, and peeked inside while we were sleeping. It was terrifying. The next morning, my 15-year-old daughter told me a group of girls entered her room due to an overbooking issue. Since then, I’ve tried to contact the manager for a refund but have received no response. Completely unprofessional

a month ago

More of a headache than necessary!! We came here for an emergency hospital stay, and no one had a clue how to give us a discount, they lost our reservation, no one communicated anything! They also switched my uncles room 3x because they forgot about renovations or nothing worked. Breakfast is decent and the beds are clean though...

4 months ago

The place was an amazing stay I enjoyed the meal and the room stay was amazing aswell as very respectful I truly enjoyed my stay very nice lady I ran into named angie

4 days ago