Knights Inn Morrow

The place is dirty. The man at the front desk was rude and the first room they put me in was filthy. Dirty stained sheets and pillow cases. The floor was dirty and the outdated fixtures had dust on them. I immediately went back to the front desk and requested to be moved to another room. This room was 100 times better however it still wasn't clean. I was tired so just accepted the fact that I probably was in one of the best rooms this dump has to offer. It's a bed and a roof.

a year ago

First off I will say I gave this hotel a 2 only because the front desk staff was very helpful, and caring. My fiance and I checked in Tuesday October 17th. The room that we received had no towels no remote there was tissue in the toilet the bed was too low and although it was a non smoking room it had a very bad smell.... The front desk attendant apologized and offered to find us a better room. Meanwhile the lobby was full with upset people complaining about not having service to their rooms and no towels. When she finished assisting those guests she and my fiance walked door to door until they found one that was suitable for us. This room was nice but the sheets and bed spread had spots all over them and the pillow cases were filthy. The short lady at the front desk by the name of Catina, not only brought us towels and sheets but she changed the sheets on our bed got a clean bed spread made our bed and changed our pillow cases because housekeeping had left for the day. My fiance is a Veteran and she stated that she wanted to make our stay as comfortable as possible. We even offered her a $20 tip which she declined. Catina the generosity you gave speaks volumes we thank you for everything. If the manager sees this she should get rid of the housekeeping staff and hire people that actually care about their job......

7 years ago

DO NOT STAY HERE. This place is absolutely disgusting. My boyfriend and I are on vacation and stayed in nicer hotels for cheaper than what we paid for this horrible place. The room smells pee. Our dog now has fleas. The bedding is absolutely disgusting. Hairs all over and stains too. Does anyone actually even clean these rooms? We already paid for the night but we are so upset and scared to stay here we're leaving now!! Do yourself a favor and keep looking.

7 years ago

DO NOT stay at this location. 1. The rooms are disgusting and the bedding smells of pee. 2. Customer service is VERY rude and dishonest 3. HORRIBLE HOTEL Me and my mother booked this location with a credit card and every room we have went to was disgusting. This location used to be a Red Roof Inn and we had went before. It was very nice for the price and was always clean. When me and my mother asked for a refund, the lady at the front desk claimed to have issued us one. We were there about a month ago and we have NOT received our refund and we're still having to dispute it because of their dishonesty. !!!DO NOT!!! BOOK AT THIS LOCATION!!!

7 years ago

“Bed Bugs”- They don’t change the sheets. They just make the bed up and do a Light sweep. I was bitten pretty bad and didn’t get any sleep. I’m going to check out early although I booked for a week... I can’t take it this is crazy. No phone in the room and The front office worker smells like weed. They lock you out automatically when you leave for several hours. Sink and Toilet clogged even when they put me in another room. Light fixtures don’t always work do forget that late night book... They are stingy with wash clothes and towels as well. Not worth it, do yourself a favor!

6 years ago

I was a residence there on Sunday 9/10/17. I sent an email to the general manager explaining my stay that the sink was stopped up it was not a remote to use the TV so we couldn't watch the tv. Not only that the bed did not have pillows and I did not receive any towels or rags and I was told they will be brought up to my room. I only stayed there because hotels were sold out everywhere around the way due to the storm... the general manager was very nasty to me in her email and basically tried to take up for her employees. Back in March when I had to stay there I experienced a bad case of bed bugs so I left never got a refund. It was another customer that came down and showed her scars or should I say sores from being bitten by the bed bugs. This hotel is very nasty and unclean. Once I checked out the next morning from Sunday it was a guy in the lobby that said the room should have never been rented out because it was out of order they did not refund me all of my money she said all she could give me was $50 back so I left it at that. The hotel smelled like smoke and the covers smell like pee I wouldn't recommend this hotel to anyone because the employees are very rude they don't get you what you need not only that its no sense in contacting the general manager because she is just as rude as the employees. She said they tried to move me to another room which was a lie due to the fact that you are going to take up for your employees then she said she watched the camera and it only showed me coming down there once I explained to her I was not the only one in the room I sent my husband down to the office as well but she did not want to hear that part. I even sent her pictures of my hotel room to show proof but I guess that didn't matter either this hotel does not deserve any stars it needs to go up Under New Management and also a new general manager because of the general manager is going to be as nasty as the employees then you will never get anywhere as far as having any complaints....

7 years ago

Terrible, terrible experience. You'd think "pet friendly" would be a good thing if you're a pet lover like me, but the dog in the room next door robbed me of half a night's sleep. It was yapping all evening until nearly midnight, then started crying again at 4:00 in the morning. Nobody was making an effort to settle it down, so I risked knocking on the door to ask them to quiet it down. Nobody answered, so I went to the front desk to ask for help. They went and seemed to deal with it, but then later I heard the same dog yapping in the room immediately behind. It obviously belonged to a staff member who was leaving it unattended while they worked! I asked the lady at the front desk for a partial refund since she was witness to the fact that I was kept awake at 4:00 in the morning. I got the "I'll have to talk to the manager" excuse and that the manager wouldn't be in until later that day, so I left my business card and asked to have the manager call me. Of course he/she never did, and no partial refund was given. DEFINITELY DON'T STAY HERE IF YOU WANT A GOOD NIGHT'S SLEEP, OR IF YOU WANT ACCOUNTABILITY FOR PROVIDING THE SERVICE YOU PAID FOR!!!

3 years ago

I stayed here on NYE, we had 2 rooms. The only complaint I had was our keys did not work for our rooms. The manager quickly let us in our rooms and it was cool because we know it wasn't her fault. Also the lobby was locked so we had to stand at the window, but front desk staff unlocked the door and let us in because it was so cold. The rooms we had were clean.. No bugs whatsoever! The front desk staff that checked us in that night was very polite and funny. I would recommend this hotel to someone.

7 years ago