Embassy Suites by Hilton Chicago O'Hare Rosemont

Our company had a meeting and used their conference center, food service and rented 15 rooms for 3 days - 2 nights. We worked with Mary Lou and Veronica and they made the whole experience effortless! From the fast email responses to accommodating everything we asked for from initial reservations to last minute requests - they were eager to help, available whenever we needed them and came as soon as we asked! The rooms were wonderful with a great sitting area, very comfortable beds and perfect water pressure in the shower! We had hot breakfast and morning / afternoon breaks in the conference room and a private area in the atrium for our lunches. The hot food was hot and the cold food was cold. It tasted great and there was plenty of it! Thank you Mary Lou and Veronica for all of your help! You are wonderful to work with!!

2 weeks ago

Great value for the price. Who cares if a front desk lady is disinterested, you’d probably be disinterested too if that was your job. We were here for the RV show at the convention center- we loved the skybridge for a warm, dry & safe walk across the street. The rooms were generously sized, with a living room area at entry, & a designated separate bedroom to provide more privacy & quiet away from the hallway. I loved the Hilton app for digital key entry to our room. The free happy hour was a huge bonus to pregame before venturing out for the night. Breakfast was better than most complimentary breakfasts these days, with made to order omelet bar & Coke fountain drink machine. The community table area is wonderful for gathering & hanging out when traveling with a group. They had a nice sized gym looking over the pool area. Parking garage was just across from the lobby & easy to use. On the flip side, the elevators were very slow & one was down, so wait times for the elevators were long & often had to use the stairs- not great if you’re on an upper floor. If we stay again I’ll probably choose a room on one of the lowest levels.

a month ago

Our stay started off to a rocky start with some miscommunication about the airport shuttle to the hotel but the hotel quickly remedied that with meeting any request we had. Location is nice being within walking distance of mall, but wish there were better food options closer. DEFINITELY RECOMMEND for closeness to the airport, decent breakfast and a decent place to spend the night

a week ago

I recently hosted a 30 person corporate event at the Embassy Suites Rosemont and we had a wonderful experience! Tim and Patrick were so attentive to the needs of our group. We enjoyed the Walden Meeting Room on the eighth floor for our meetings. The food was scrumptious and the service staff was exceptional. The chef took special care with our folks who needed allergy-friendly options. Our team appreciated the daily housekeeping option and the evening happy hour in the Atrium. You will not regret hosting your event at this venue! Thank you, Embassy Staff for your effective communication, attention to detail, and warm hospitality!

a month ago

Awesome location if in town for the Chicago sports spectacular!! The service was top notch. I did notice the rooms 2 vents were very dirty/dusty. The elevators were a nightmare, 2 of the 3 were down while there and people did get stuck. I’m sure the kids playing on the elevators and the amount of people didn't help (6 person capacity was often maxed out). However, the stay as a whole was great!!! Gustavo, the bartender at Slyce was amazing and the food portions at Slyce was great. Loved the stay and will be back!! Thank you

6 days ago

Pros - staff are friendly and helpful, hotel restaurant "Slyce" serves decent food, rooms are a good size and bed comfortable. Convenient location near the airport. Breakfast is good, lots of variety. Complimentary evening drinks are a nice touch. Neutral - Decor and overall feel is fairly dated, a stocked mini bar wouldn't hurt. Cons - the elevators, omg.. never have I stayed in a hotel with such slow lifts, I had the misfortune of staying on the 8th floor, and they are ponderously slow, with one of the three out of order and a wait of a good few minutes for one to arrive if you're not lucky. The mornings especially you have to budget a good 10 minutes to get from your hotel room door to the lobby if you're on an upper floor. I'd stay here again, but definitely only on the ground or 2nd floor

a week ago

Signage in the garage is awful. The arrows literally point the wrong direction to get you to the sky bridge. Not helpful when it is below freezing out. The dirtiest garage I've ever paid $39 to park in and no EV chargers. Hotel interior is ridiculously dated. The woman at the check in was disinterested at best. The early 90s just barfed all over this place. There is an elevator out of service and the other two that were running were slow and had floors were peeling and poorly installed. Also the elevator sills were gunky. The doors to the rooms are thin and have a huge glass window so you can hear everyone that passes and every conversation in the atrium below. But don't worry, the room has 3 sinks (??). Wallpaper in the bathroom is peeling and wood finishes everywhere are beat up and wearing off. (See around the mirror on the pic). Furniture had stains and glitter on them. Bed skirt was dusty and gross. While not completely disgusting, it's just grungy enough to give you a bit of the ick. Ancient light switches, too-big TVs, uncomfortable chairs... This place desperately needs to be renovated. Signage inside is equally as bad as the garage. Brown on brown lettering that's hard to read, no map or hotel info posted anywhere. Location of the amenities is not listed on the website the QR code in the room directs you to. Once I finally found the pool, (you know, next to the conference rooms - where else?) my key didn't work to access the pool. No apologies from the front desk when I went to get my key updated. Pool area was cold (doors were covered in frost) and dingy and the water was murky. No hot tub anywhere to be found despite it being mentioned several times online. I booked this room for the night to earn mileage points for my status intending to hang in the advertised hot tub on a cold night and have a quiet night in a hotel bed. I checked in, decided I wasn't willing to chance the pool, tried to talk myself into trying the bed but the noise from the hallway encouraged me to eventually just leave to sleep at home. No thanks. Glad I didn't have to stay the night here.

2 months ago

I liked this hotel better than I thought I would based on previous reviews. It is very close to the airport, yet still quiet and comfortable. The free breakfast and happy hour food & drinks were wonderful! I would stay here again.

3 weeks ago