Best Western The Inn at Rochester Airport

I easily rate this hotel experience a 6 out of 5. Not only was it a great price for the room we got, but apparently the staff are mind readers. Before we even had to ask for anything they were delivering. The rooms were clean and spacious, and the staff was very polite and accommodating.

a month ago

A Beautiful King Size Bed and beautiful reception! The owner was there to make sure everything exceeded the quality of your stay, and made sure your visit was memorable! I highly recommend this hotel, as part of your visit to this fine City! This excellent facility has newly installed tiling, and has been refreshed with some painting!

3 weeks ago

Convenient location with the airport just a short walk away. Offers a classic continental breakfast. Great for a quick and easy stay before or after a flight.

6 days ago

I don't usually write review but I need to do this time because I just want to remind all the travellers to avoid this hotel. I stayed there for 3 nights with teen. Location: It is bad. The area is abandoned. It is near Airport and I expected may not be quiet. But it is very noisy, no sound proof at all. The Airport operation hours is between 6am and 12am. The planes kept flying between this time. Fortunately, it is not a busy airport. Facility: I think their main business is not hotel, it is Park and Fly. The parking is full of cars with the tags. Therefore, I cannot even find a spot close to the entrance. There was a thunderstorm in one day and cause the power outage. After power restored, there was no wifi and elevator. I understand it took time but it shouldn't take days. The elevator and wifi was still not restored when we left. I think there is no guest in the hotel, they were not bother to even fix it. Room: Kind of clean but the tub is clogged. I need to turn off the shower every 2 minutes to let the water drain when I was showering. There are some mold on the ceiling. Breakfast: I understand the egg so expensive but you cannot serve the sour boiled egg. I think the main reason is the same, no guest in the hotel. The fried egg is fake, no taste and texture like the flour. No yogurt and Bagel in one day and never refill. Hot water is not hot too. Service: This is my best rating for this. The staff is responding and nice.

4 weeks ago

It may not look like much from the outside but the rooms have been renovated. Very comfortable. Staff was very pleasant and welcoming. Free shuttle at 4AM to the airport too. Would definitely stay there again.

5 months ago

It was very nice, I stayed a night with my aunt and uncle because my uncle had an appointment noon the next day and it was so nice. It's right across from the airport and to me the view was beautiful especially at night with the lights.

a month ago

I had an early flight from Rochester and needed to find a hotel the night before. The Best Western is literally across the street, and the price is so reasonable . The staff were very courteous, extremely helpful and great at their jobs. The room and bed were clean and comfortable with all the amenities I needed. They offer shuttle service, wonderful breakfast, and even let you park your car on their premises until you return at an affordable rate (so convenient) I would definitely stay there again and if I could give it 10 stars instead of 5, I would and just did. I want to thank the staff at this Best Western for the personal attention I received from them when I really needed it. !!!!!!

6 months ago

It’s wonderful for parking the car and staying for early flights. The shuttle service is quick and prompt getting you to the airport on time and picking you up on your return. Easy to find location and close to the airport.

2 months ago