Embassy Suites by Hilton Akron Canton Airport

This hotel is clean, quiet, & has a nice cocktail hour + hot breakfast with made-to-order omelettes. All of the service workers have always been great at the bar or in the dining area. The rooms are large, cozy, & clean. Their pool is 3-4 feet deep and wasn’t exactly hot, but it was warm enough to enjoy a swim. There isn’t a hot tub, but that wasn’t important to us. In the past, we’ve only had one complaint — the vibe of the front desk. But this time, there was a new front desk worker Tommy (you know we were happy if we remember his name) and he was perfect! So glad to have a great experience as we love this hotel. Thanks!

2 months ago

It’s not the same hotel that it used to be. The managers reception is still a nice thing. But it’s just not being kept up. The hallway carpets are stained and smell. The rooms really need some cleaning. The bathroom floors were filthy. I really want to compliment the lady at the omelet station. Wow, she works hard and tries to please.

2 weeks ago

My family and I stayed two nights. The website on Expedia says the TV in the room we selected is compatible with Netflix and Hulu, making it sound like they had Smart TVs. This is not the case. When we asked the front desk about it, they didn’t seem to know what we were talking about. So that was a disappointment for my husband, that was one of the main reasons I booked this hotel. The complimentary drinks and snacks were good. Breakfast was mediocre. Pancakes were microwaved and hard as a rock. Room looked clean and was spacious, but I started getting a sore and itchy throat the first night I was there and cleared up by the time I was back home for a few hours, so there was likely an issue with the vents needing to be cleaned. The coffee machine in our room was broken. Pool water was freezing! My 6 year old could barely stand it for 30 minutes. There were no clean towels available in the pool area. Husband asked the front desk twice, was told someone would come by and give us some, but they never did so he had to go up to our room to get some bath towels. Despite the negatives, staff was very friendly, it was quiet, bed was comfy, and we had a nice relaxing weekend.

a month ago

While the hotel is well-located with great amenities and a convenient restaurant, my experience was soured by the lack of a proper business center. Instead of the fully equipped area portrayed in photos, all that was available was a space for guests to use their laptops. This fell short of my expectations, especially during a business trip where printing capabilities were crucial. Despite the front desk offering to print documents, it was not the comprehensive service I had hoped for. For a business trip and needing a business center, I would definitely have to choose a different hotel as it is definitely lacking in this area. The pictures were a bit deceiving as they showed two computer stations, but there are no computers here at all - only a large desk where you can bring your laptop downstairs. This was a major disappointment given my specific business needs. EQ

2 weeks ago

Our stay was WONDERFUL, mostly due to the incredible customer service. The first morning, I overslept and got down for breakfast just after they closed everything. Instead of looking at me and frustration like most hotels, the woman cleaning up (I think her name was Amanda) was so kind and offered me coffee and something from the omelette station, as they had not yet completely shut that down. Very, very thoughtful of her, and nice to be made to feel like a welcome guest, even though I was the one who was not on time. I also had a slip and fall out at a wedding that weekend, and the gentleman at the front desk was so kind to help me with a large Ziploc bag from the kitchen to put ice in for my ice pack. They also helped my husband with the use of a wheelchair for the remainder of the weekend to cart me around everywhere in the hotel. Definitely a customer service focus at this hotel! We appreciated it so much!

4 weeks ago

Best hotel breakfast. Was just there for a wedding and all the staff did a beautiful job. Very kind bartenders and kitchen staff. Everyone there was fun to be around. Beautiful and clean restaurant, rooms, and lobby!

2 weeks ago

The good: Room request was honored, and housekeeping left a basket of coffee cups, toilet paper, and towels daily without us asking. Nice! The bad: $50 daily hold for incidentals is way excessive. (Yes, it will come off after a few days) No digital clocks in the room, but TWO unused old school phones! This prevented one nightstand from having an outlet charging port! Broken curtains and a tear on the couch, too. Also, the ONLY entrance to the hotel has a dip, which was flooded April 5, 2025 weekend, making cars having to drive through water to exit! Why has this never been addressed before with some elevation?? It seems Embassy just hopes guests will be attracted to their free omelets, and that's it! I expected better and will rethink next time we need lodging. Update: Management did respond to my email and promised to look in at my concerns. However, until the entrance issue is addressed, I will look elsewhere for accommodations.

a month ago

Positive: This hotel is clean, quiet, & has a nice cocktail hour + hot breakfast with made-to-order omelettes. The rooms are cozy & clean. In the past, we?ve only had one complaint ? the front desk. But this time, the new front desk worker Tommy was perfect! Negative: ""

2 months ago