Americas Best Value Inn Lubbock E

Positive: I've stayed here periodically, through name changes, and this was the best stay of all. The room was very clean, the towels were good, and the bed was firm. It's a rundown looking property, but it's a great value, and it's not a corridor motel. Negative: ""

2 months ago

Positive: It was clean Negative: No hot water, contacted management they were aware of the problem and still put me in the room. Did not offer any compensation. Still have not received my incidental deposit back

3 months ago

We have stayed at other America’s Best Value motels and found them surprisingly pleasant. Not so here! We were initially impressed since the fittings in the room seemed nice. A walk around the property wasn’t so pleasant. There is whats left of what used to be a spacious pool. It’s just a deteriorated shell now full of wind-blown debris. The walkways and parking lot are very deteriorated, although trash-free. We were awakened in the middle of the night by our car alarm which alerted us to someone tampering with it. The bed was okay and could have provided a decent night’s sleep if wasn’t for scumbags lurking around the property. The promised breakfast was pathetic. Brown water presented as coffee and some twinkies was what was put out for “breakfast “. We won’t ever stay at this place again. They don’t deserve anybody’s business.

7 months ago

Expedia said it was 7/10. There is no way, it was the worst hotel we have ever stayed out. Dirty, old and disgusting. The mgr is a jerk, do not stay here under any circumstance. Blow dryer did not work, sheets dirty, they run this cheap and don't care about guests.

3 months ago

Positive: Room was clean and I got clean towels each day. Wi-Fi was good. Negative: The air quality was bad. I could feel it my throat and nose right away. The bed cover was dirty/stained. Room needed a paint job. Tv didn?t work. No shower gel. Food ran out at breakfast and no one was monitoring.

7 months ago

Positive: Good service, location and room was good. Negative: The shower had bad water pressure.

5 months ago

I always enjoy my visit there. The staff is very friendly. The breakfast is always fresh, hot. The coffee is always good. I recommend people stay at America's Best Value. The rooms are always clean and the house keepers are very friendly and sweet.

10 months ago

Absolutely do not go here. 23 prepaid for the room. Never said extra for a deposit or that they charge per day per pet. In reservation I stated 2 adults must be pet friendly. They wanted 50 deposit to stay nor would they refund room which was at higher then normal rate. Next morning maid knocked throughasked if we were staying and if we needed anything. I said yes and needed fresh towels she said give her old and she refused to give me new ones...I asked repeatedly. My husband told manager we were using the app again . Then it was one call after another with maid at door in between each call. They were extremely hostile ,rude, couldn't even understand what they were saying thankgodwe hadn't finished reservation for second night because of all the chaos. This all lasted about 40 min. Then manager calls back do you have a pet? I said yes. The lady who checked us in saw our dogs and we took them out several times "we don't want you here," you need to leave. We were already packing by that point. Needless to say this was their excuse to keep 50$ deposit. They didn't look at room . He simply stated he was keeping it. Friends of ours stayed there they had two dogs they weren't charged extra nor were they charged any deposit . Only difference is we checked in with app at a slightly lower rate and this irate Indian family was on the warpath. After venting this experience with many many others the past couple days we've heard very negative experiences with this place . There were only two other vehicles there now we know why place is always empty. No privacy could constantly see them walking by room every few minutes. Every time we stept out they were always right there doing nothing or pushing trash can around. No way should they be in m9tel business ever. They don't even want people there

11 months ago