SureStay Plus Hotel by Best Western

This place is a great find! It’s right off the Interstate, super convenient, and surprisingly quiet. The indoor pool was perfect for relaxing, and the breakfast had so many options—something for everyone. The WiFi was really fast, which was a nice bonus. Best part? The price was way more reasonable than the other hotels in this oil town. Definitely worth it if you’re looking for a comfy, affordable stay!

a month ago

I had stayed at the previous hotel in past years and noticed it was not being maintained and was in need of updating. The manager told me there was a major remodel on this property a couple of years ago. It’s definitely improved now compared to before. The lobby is inviting and room was clean. The new breakfast area was also clean and offered a selection of breakfast foods. There is also lots of free parking. I stayed here because I was in the area for a high school reunion. Enjoyed my stay and will probably stay here again.

4 months ago

Beautiful place, very nice and quiet for sure will stay here again. Pool is inside mostly everything you could ask for, front desk people very nice and understanding. Very good customer service. Thanks surestay plus motel for making my vacation a good experience.

4 months ago

We called this hotel this am and asked if pets were allowed. We were told yes with a 25$ refundable fee at check out. We booked 2 rooms. Drove 12 hours and get here. No pets allowed. Even though this page also says pets allowed. VERY DISSATTISFIED.

3 weeks ago

110 W I-20, Odessa,TX||||I really don’t like writing bad reviews but this was a very bad experience.||The desk person was gone and a non English speaking young friendly girl was trying to take care of us at check in. The actual desk clerk was in the phone to answer any questions. We needed a handicap room with roll in shower. We also have a small 5 pound dog. The FIRST room was not ADA equipped so I went back to the desk. They were hesitant to give us the actual ADA room because we had a dog and the desk clerk didn’t want to get in trouble because it wasn’t a dog friendly room. She decided to give us the room anyway. I went to check the room and found a large stain on the bed cover, there were colored lights above that were flickering, and the ADA shower had no wand and a small round stool, plus the fridge was off and the freezer was full of water! I needed the freezer to keep ice packs frozen for my partners needs.|| So back to the desk, where I let them know the room was unacceptable due to the issues, I took pictures and showed them.|| Back to the original room because it was the only room with a step in shower which again is not ADA approved. The shower curtain is moldy. The lamp shade is all dented, only 2 towels. 1 coffee service, the fridge was not even plugged in ( had to move the credenza to plug it it) the fridge has no freezer but hoped it would be cold enough at the top to freeze at least 2 ice packs. There was tabacco shreds all over the nightstand! No lamps on the nightstands because there aren’t any plugs I guess!?|| Main issues is that this hotel is in dire need of a real deep cleaning and for $117 a night is absolutely disgusting. ||We couldn’t go to another hotel because BW has a no refund policy & they don’t bend!|| One good thing is that the the evening desk clerk was very nice, and tried to make up for all of this with more towels and brought us ice plus added 3000 points to our rewards.|| But a bad experience here really made a sad experience on our trip.

9 months ago

I stayed one night and 1:49 room woke up next morning with bug bites on my arm and back I look thoroughly but must have missed them The room was clean but the only thing I could say about the whole motel was the bugs and people don't need the bugs

2 months ago

I thought I'd done my homework by reading reviews, but I had a rude awakening to the power of paid reviewers. This place is an absolute dump. Stains on the bedding and walls. Shower curtains supported by zip ties. No breakfast, even though it was advertised. Absolutely abysmal accommodations. To make matters worse, Best Western customer service just made sure I knew that their properties are independently owned/operated. If you're going to put your name on something, I recommend requiring some minimum standards to be met. This will make me leery of any BW property in the future.

a year ago

Excellent hotel with an even better staff to run it! The owners Mika and Mike as well as their son Shiv go above and beyond to ensure your stay is as comfortable as possible. After having a small issue they accommodated us by putting my partner and I in a different room no questions asked! The hotel is beautifully unique with features I have never seen in other hotels, it has its own personality, that of which I really like. Room service is also every morning! How cool is that! I would highly recommend this hotel to everyone! I will definitely be back whether it's for work or if Im in town. I want to thank the staff again for being very kind!

a year ago