MCM Eleganté Hotel Odessa

We got in at 1:30am. From the very beginning we had absolutely amazing service. Breakfast was nice and the gentleman was top tier. He was knowledgeable and helpful. I can not say enough good about the gentleman concierge. Walking in the room, wow! The warmth was so nice. Beds were very comfortable

a month ago

Very disappointed, I have a gift card yes it’s from the getaway spa with a balance of $183 left on it and I was trying to use what’s left and because they couldn’t see the number on the back of my card I’m not allowed to use it. I also had called up here a few months ago and they had no problem finding my account over the phone and was made assure that I could use it and it wouldn’t expire so today I come to use the balance and was told they couldn’t find me in the system and basically the $183 is a waste and can’t be used the employee in the spa she tried everything possible to find it they where very helpful with what they had but I was sent to the front desk and that’s where I was told since she can’t see all the numbers and can’t find me I can’t use it. To me that’s a bunch of bs considering I tried to give her my last name to look it up and she said it wouldn’t help what a waste of time and MONEY ugh!!!!!

a week ago

The WiFi is absolutely non existent and disconnects from my devices frequently. I’m staying in room 808 and spilt something on the sheets, took them off to uncover a disgusting stain that looks as if someone defecated on the bed. I called and asked about it and requested new sheets because I couldn’t move rooms yet and they just handed me the sheets expecting me to do everything. It’s just an over all bad experience staying here. -10/10 do not recommend

a week ago

Beds were comfortable the rooms were very clean and spacious. Pool view was beautiful. Only thing is there were no snack machines. It was very loud very early in the morning from the workers yelling during renovations. Breakfast was not included. Restaurants breakfast was okay but pricey.

4 months ago

New rooms are great, the staff is absolutely wonderful. Location worked for me perfectly so that is my 5 star reason.

2 weeks ago

My husband & I have been coming here for over 20 years. It's location is close to home & our middle son. Although the rooms were musty & outdated, we remained loyal customers. Once, an employee even walked in on us to show a customer the suite we were in (VERY poor timing as well). They did apologize & gave us a percentage off a future stay. Our favorite part was concierge level, & we didn't mind paying extra for drinks & snacks. Not 5 star, but made for a nice & quiet evening. Over the last few years, they hired a couple of night time female caucasian employees (8th floor) that were rude, looked at us all up & down, never said much to us, & seemed annoyed at having to get up from their party table to make us drinks. They even kicked us out early & wouldn't allow us to get anymore food because an airline booked the concierge room (we waited & they never showed up). My husband tried to complain but front desk said they knew of the lady's attitudes, but it was hard to keep employees. The 2 ladies found out, called the "owner" which went, waved hello, watched us for a bit, saw we had every right to be there and left. Not sure who those 2 ladies knew, but we aren't allowed to reserve anymore. The person on the phone admitted that it was the 2 evening concierge employees that had us restricted. Lesson? I urge you to think twice about staying there. If you do, remember your rights.

6 months ago

My family enjoyed it but the ladies at the front desk seemed to have an attitude. Smile more ladies!

a month ago

My recent stay at Hotel Elegante was, unfortunately, one of the worst hotel experiences I’ve ever had. From the moment I arrived, it was clear that this hotel fell far short of the expectations set by its name. What was supposed to be a comfortable and enjoyable stay turned into a series of frustrating and disappointing encounters. The problems began as soon as I arrived at the hotel. The check-in process was incredibly slow, with only one staff member attending to a long line of guests. It took over 30 minutes just to reach the front desk, only to be met with a curt and unwelcoming attitude from the receptionist. There was no offer of assistance with my luggage or any attempt to make me feel welcome after my long journey. Instead, I was handed a key card and directed to my room with minimal information. When I finally made it to my room, I was shocked by the condition it was in. The room was outdated and poorly maintained, with visible wear and tear on the furniture and carpets. The bed was uncomfortable, with lumpy pillows and linens that felt cheap and scratchy. To make matters worse, the room had a musty odor, and the air conditioning unit was noisy and inefficient, barely cooling the room. The bathroom was no better, with stained tiles, weak water pressure, and a showerhead that barely functioned. It was clear that the room had not been properly cleaned or cared for, and I was left feeling disgusted and uncomfortable. The hotel's dining options were equally disappointing. The on-site restaurant was understaffed, leading to long wait times and poor service. The food was subpar at best, with overcooked and under-seasoned dishes that left much to be desired. The breakfast buffet, which was included in my stay, was particularly disappointing. The selection was limited, and the food quality was poor, with stale pastries, cold eggs, and weak coffee. It was clear that little effort was put into the dining experience, and it left a sour taste in my mouth. The amenities at Hotel Elegante were severely lacking. The pool area, which looked promising in the promotional photos, was dirty and overcrowded, with broken lounge chairs and murky water. The fitness center was a joke, with outdated and poorly maintained equipment that was barely functional. The hotel’s Wi-Fi was slow and unreliable, making it difficult to stay connected and get any work done. I also encountered issues with the elevator, which was slow and often out of service, leading to long waits just to get to my room. Perhaps the most frustrating aspect of my stay was the lack of customer service. The staff, from the front desk to the restaurant, were indifferent and unhelpful. My complaints about the room and amenities were met with indifference, and no effort was made to address or rectify the issues. I felt like I was an inconvenience rather than a valued guest. It was clear that the staff lacked proper training and motivation, which significantly impacted the overall experience. In conclusion, my stay at Hotel Elegante was a complete disaster. The combination of poor accommodations, subpar dining, lackluster amenities, and indifferent service made for a thoroughly unpleasant experience. I would not recommend this hotel to anyone and strongly advise against staying here. There are far better options available that offer the quality and service that Hotel Elegante sorely lacks. I left feeling frustrated, disappointed, and eager to put this experience behind me.

6 months ago