Grand Royale Suites

OMG what can i say - This is one of the worst establishments i have stayed - Arrived back in UK 5th March after a 2 week stay . The TV was reported as not working on 1st day and still not fixed when we left - We had to ask every day for clean towels which only arrived 4 times in 2 weeks - our room was cleaned twice but only on our demand as well as bed linen changing - only twice in 2 weeks on demand - 24 hour reception is a "Joke" hence not being able to get any room cleaning / house keeping arranged. DO NOT stay here - I have been going to Goa for 15 years and would advise not to book these rooms .

9 months ago

Good Room but the service provided by the staff was the worst experience of my life in 8 days goa tour. No support at all. Booked for Grand Royal palace but alloted Grand Royal Suite. Cheated. I asked them to recharge which was done but useless channels. Overall very bad experience

6 months ago

I recently had an unfortunate experience at this hotel. My first interaction with the manager was quite unpleasant; they were very rude on the phone and even asked about the cost of my stay, which was rather unprofessional. Upon arriving at the hotel, it took a frustratingly long 30 minutes to check in, and it was clear that the receptionist was inexperienced. Now, on to the room and property itself. On the plus side, it's conveniently located within walking distance of Benaulim beach. However, the numerous issues overshadowed this advantage. The Wi-Fi was extremely weak and slow, and there was minimal network connectivity. The mattresses had broken springs, the bedsheets were dirty, and the AC could only run at one temperature with a broken fan regulator. The shower was also broken, and there was a noticeable layer of dust on the bed. The only positive aspect was the spaciousness of the room. All in all, I wouldn't recommend this hotel. The headache it caused far outweighed any benefits it might offer.

a year ago

I have been staying at this property from the time its come up! Its one of the best in South Goa is what i would say. The staff is polite, kind and never say no attitude. Its been almost 3+years i have been visiting this place and have never ever faced an issue. The owner Donald Lobo is avaialble directly if any issues need a fix. The pool sode restaurant is a blessing in disguise. As its rightly said, no matter where your destination list ends, Goa always makes space in ur list. Thanks Donald Lobo and team.

7 months ago

A total scam. We dealt with Mr Donald lobo for our booking at benaulim and paid in advance for a property of our liking. Just 2 days before arriving we called him just to know that the property isn’t available and he will accommodate us at some other property. Thankgod we called him otherwise I would have been in benaulim with my suitcases and a 3yr old just to know that I don’t have any place to stay. He gave us 2-3 other worthless options. Finally he was gracious enough to give our money back. Never deal with him, he would share the location of the beach side properties and then back out.

8 months ago

My experience this time was not good. Inspite of booking room 1 month in advance we were told on arrival there is no room. And that too after driving 14 hours we had to wait 30 minutes for the person at counter to show up and inform us that. We were given room in another nearby hotel with no facilities (no pool, no restaurant) but same rate. So for me I felt like it was a classic case of bait and switch marketing. Also the bar was out of stock of most drinks and had to settle for one of the 4-5 beers they had. Restaurant has become very expensive compared to my last visit. A plate of pomfret fry cost me Rs 1400 and it costs less in upmarket Mumbai restaurants. Pool anyways was not working as filtration system.had broken down. No dustbin or soaps in room. All in all not a pleasurable experience. We had planned to stay 5 days but shifted out to another hotel after 2 days.

a year ago

I had a fantastic time at Grand Royal Suites! Jecila at the reception was absolutely amazing and went above and beyond to ensure my stay was perfect. The service was top-notch, and I felt welcomed from the moment I arrived. Thank you, Jecila, for making my stay memorable!

a year ago

The one of the most beautiful property right in the midst of lovely location. Almost all the amenities are close to the property Receptionist Miss jecila was a perfect host and very accomodable .she was very and pleasing personality Rooms are quite big enough and spaces with all the amenities

a year ago