Hotel Chail Residency

I had a wonderful stay at Chail Residency. It was a perfect getaway - quiet and serene, allowing for complete relaxation. The rooms were clean and well maintained. The best part was the view from the balcony; it was absolutely breathtaking. Waking up to such a stunning landscape was a highlight of my trip. They had a decent and nice rooftop cafe, little pricey though. Would highly recommend this hotel for a peaceful retreat in Chail.

3 months ago

Visited Chail towards the end of August 2024, for a night, during my Himachal bike trip. Just did a walk-in booking, and I have absolutely no complaints. - The views from the hotel, and the room I booked, were spectacular. - Room was spacious, well appointed and very clean. - Staff was very friendly and courteous. - In the afternoon I ordered some standard fare, which was fine. At night, seeing they had a extensive pizza menu, I decided to try that. They have a rooftop restaurant, with an open preparation area and an earthen stove, so you can see your pizza being prepared. Due to it being off-season (monsoons) with lower occupancy, I was the only person at the time who wanted a pizza, the cook had to fire up the oven, which took time. While this was happening, I got to watch him knead and roll the base. Then get the vegetables, to chop and prepare them. Then finally put the full preparation into the now ready oven, making the freshest pizza I have ever had. The cook and staff were apologetic for the time it took (because of needing to heat up the oven), but it was totally worth it for quality of the end result and I was touched that they had gone out of their way to do this for just one customer, when they could have just said that it wasn't available. All in all, I loved my stay here. If time had permitted I would have definitely stayed here for longer. Chail is a very soothing place, and the hotel stay was great.

3 months ago

Rooms and location of the hotel is good, rooms are clean and spacious... Only thing is the portion size of the food, it is less but once u point it out they will make it up for u... So overall the experience was good

a month ago

I recently booked this hotel superior room at Rs 4500 per night through AGODA for my small family stay |including me |my wife |1 year old boy |10 year old girl.|||We been there for relaxation as we are living near by chandigarh so oftenly we travel to kasuli, shimla in weekend and this time chail.||But unfortunately our stay become bad day experience ||Because of the OWNER CHEAP AND GREEDY BEHAVIOR ||After enterd the hotel the OWNER alongwith MANAGER said to me that your booking mention 2 adults only but you having 2 child's too||So we will charge Rs 1000 extra for them ||Firtly i was shocked because i am regular traveller to india state not only himachal||Then i asked for which facility I need to pay more Rs 1000||Then they said we will provide your extra mattress for them||Then I replied but i don't need them as my children still sleep with us and we can manage it as i have booked kind size bed||But the owner replied with stubborn behavior that you have to pay as you have mention only 2 adults ||Then I replied yes because we are 2 adults and then I showed them their hotel policy||Which is clearly mentioned that above 17 years age only considered as a adult below that children between age 2 to 16 can stay free ||After seeing the policy the OWNER BRUNTLY said this in not OUR policy then I said sir I have booked your hotel from agoda and these policy are written under booking ||And I am not asking you extra bedding and amenities ||Then again the owner straight forward denying their policy and said ye agoda walo ne likha hoga humari ye policy nahi||Aap abhi site pe 2 adults k saath 2 children dalo Rate Rs 1000 increase ho jayega||Mene kahan mujhse pata hai but वो extra bedding and towel k liye hai hume वो चाहिए nahi. But he keep arguing with me till I have agreed to pay Rs 1000||Because I don't want to spoil one day stay there ||After that we have to ask for every single facility which is like||Coffee packets are not there|Tea packet are only 2 but milk is absent ||Sleeper are not there ||Toothpaste and brush are not there only hand soup and bathing soap is there||Then after ready to pay still amenities was absent I need to ask them to get all||And it was whole stay process as I reached there by 4.00 pm so it was going on whole stay ||And am having child's who need cartoons on TV so they having led but box was not recharge ||In our night stay they have change 3 time tv box to watch cartoons and all three box recharge finish in the night only ||Then I was also felt ashamed to ask them the facility of tv again and again but if you having small kids who watching cartoon so you need it very badly so that they can stick there.||Last but not the least food was good but in case you loved to eat higher end salt other wise it will as make your stay bad.||And I order one night snacks and food which they have cost me Rs 4500 around and end up with the keema Naan with gravey but in keema naan keema was absent it was only having maida with the sweek curry I don't know wo curry kis cheez ki thi

2 months ago

Hotel is located at prime place and had a wonderful stay. Quality of food excellent, service staff is very humble and polite. Must visit

a month ago

Wonderful location and hospitality services. Very well-built property - best suited for couple travellers and families. Must try their rooftop cafe - Bizzo!!

a month ago

We are sitting right now in this hotel room.....the location...the rooms the staff coperation is awsum. Many hotels and resorts claim high amenities ...but those are location at periphery. Far ennds....this property is at best loaction....valley view is great...rooms neat n clean...wooden floors...balcony is there......reasonable pricing....

3 weeks ago

I have stayed in many hotels in Himachal Pradesh and this is by far, one of the best experience I have had. Cheers to the hotel management for crafting this beautiful experience.

a month ago