OYO S.N Resort

I was here for a trip with my friends. Here the rooms have a beautiful view with a sunset point. The food is good. Staff service is very slow. This place is budget friendly and decent if you are not looking for a luxury stay. Worth the price and a great deal.

5 years ago

I enjoyed my stay there. The staff were really helpful and rooms were clean. The view from balcony was also amazing.The hotel restaurant food was also good.

3 years ago

Very bad hospitality from all the staff. They did not attend or help us with any of our request... The food is considerably better. But I will personally not come here again cus of the bad room conditions and rude replies of the staff.

5 years ago

I visited this hotel with my family.||||When we arrived, no one had checked in to this hotel.||||We actually took 2 rooms in 1st floor (below ground level).||Doors were thin and easily breakable. Not one room was in good condition. ||||Bathrooms, Bed, bedsheets none of them were clean :(||Had to find a different hotel late night, as my parents were not happy to stay in this hotel.||||Room Phone was not working, when we requested no response from the hotel fellow.

6 years ago

Sahil was very helpful and cooperative .service was awesome

6 months ago

Very courteous staff. Very good service etc. Very good food. Very small rooms. Very bad access to floors. No phone avaible in rooms to call for service. No great view of mountains or valley from room.

3 years ago

One of the best hotel located at the awesome geolocation in Dharamshala. The hotel has the best view of the valley. Every evening the hotel witness the beautiful view of sunset. We can enjoy the scenic view from the balcony with leisure. I have given 5 stars for the beautiful view and service hotel provides. The hotel management should look into providing more food options to the guest(i.e. other than staple food of Himachal) especially for the guest who are on long vacation in himachal. You can get resort pic on hotel booking website so just adding the pics of scenic view from hotel.

5 years ago

Avoid setting unreal expectations in advertising. Marketing communications should follow a policy of under-promising and over- delivering. Hotels that build up too much anticipation might risk guest disappointment on arrival. The majority of positive guest reviews come when guests are pleasantly surprised by what they receive. Learn from Terry Kane of the Jumeirah Group, who makes a point of avoiding hype and hyperbole in marketing even though special properties like the Burj Al-Arab could justify the use of it. “We try not to use superlatives to hype the properties on social media channels, as this is not necessary. It is important to be there and promote why the stay will be special, but with a sense of individuality for the user. Normally, we find that it is actually the guests that leave reviews that use superlatives to describe their incredible experiences.” Get the right team in place Hotels that earn the best reviews tend to place a strong emphasis on recruiting the right people and encouraging them to work to exceptional standards. Jonathan Raggett oversees some of the most popular hotels in London as CEO of Red Carnation Hotels. Rajul Chande interviewed him at the Egerton House Hotel and shared his observations on increasing reviews: “They consciously recruit ‘characters’ with personality and flair. So for example you have Antonio at the hotel’s bar who is famous for his martinis. Then there is Alex who not only checks you in but may also sing at your table! There’s also friendly Murat – one of the managers who cheerfully showed me around the hotel. All the staff I ran into had a calm and relaxed attitude. This isn’t always the case in luxury hotels which often have an overbearing formality in the air. The staff here seem to be driven by an expectation of success rather than a fear of failure. This frees them to be themselves and excel.” In the end, the decision for someone to write an online review often comes down to a single interaction that a guest has with one of your staff members. Focus on consistently delivering impressive service to increase the number of positive reviews you receive. Provide options People should leave a review wherever it feels most comfortable or wherever they already have an account set up. Avoid limiting your request to just one website, which could restrict the overall number of reviews you receive online.

6 years ago