Hotel De Villa

Worst service I have ever received. Very bad behavior of staff. The manager and his wife are both very bad and treat you like dirt. Hospitality and room service are also not good. There was no light and there was no staff whole night to fix problems. Not even torches or candles have been provided. The food was completely below average. Only the view there is good but it is very far from the rest of the main market and moreover the behavior of the staff is also very bad. No one pays attention to the problem even after complaining. no hot water in the bathroom. And this place is not at all safe for girls.

a year ago

One of the best hotels I could find in a good price range. Best sevice - staffs are very professional. Comfortable rooms - Rooms are pretty, spacious, hygienic and super clean. Hotel with in house restaurant, foods are yummy and delicious 😋 I would love to visit again. Super happy with the staff service, location, room service, food. the owner of this hotel d villa bisnu sharma is really friendly and supportive We had a very comfortable stay at this place during our visit to Gangtok. The hotel rooms are nice and clean with good amount of space as well. The staff is really courteous and cooperative. They are always ready for anything you ask for and are smiling making you feel welcomed. Price is also very reasonable according to the services. I strongly recommend it.

10 months ago

*Notable Points:*||- There was no electricity for 2 nights.||- The receptionist forcefully locked us inside the hotel, and despite payment, they neither allowed us to leave nor go back to our room.||- Even though food was included in our stay, we didn’t get proper meals.||- The staff treated us very rudely.||This has been one of the most distressing experiences I’ve ever had. As a girl, choosing to stay at this hotel was, unfortunately, a big mistake. From the moment we arrived, things began to go wrong. I went with 18 of my friends, many of whom were girls, and for two consecutive nights, there was no electricity. Despite our repeated requests, the staff did nothing to address the issue. We were left in complete darkness without even the basic courtesy of a torch or candle, and there was no staff available to assist us during the night.||||We had already made a significant portion of the payment 90%-95% out of total payment but after returning from a day of sightseeing, the staff’s attitude suddenly turned aggressive. They demanded full payment on the spot, despite our checkout being scheduled in the next day. We asked for just a few minutes to process the payment, but their behavior was shockingly rude and hostile. They wouldn’t even allow us those few minutes of patience, as if they were looking for any reason to escalate the situation.||||When we made the full payment online, the receptionist still refused to acknowledge it, even after we showed her proof with screenshots and transaction history. That night, they did something unimaginable—they locked us inside the hotel, preventing us from leaving or even returning to our rooms. As a group of young girls, we felt completely unsafe and trapped. They told us that if we tried to leave, we wouldn’t be allowed outside or back into our rooms, forcing us to sit in the lobby, despite our full payment. The fear, frustration, and helplessness we felt are hard to describe. ||||To make matters worse, although food was supposed to be included in our stay, sometimes we had not received proper meals. And throughout our stay, the staff’s treatment of us was nothing short of disrespectful and hostile. ||||I strongly urge anyone, especially women, to think twice before staying at this hotel. It’s not just about the poor service or lack of basic amenities, it’s the way we were made to feel—unsafe, unheard, and disrespected. I hope no one else has to endure what we went through.

a year ago

Terrible Experience –very Unsafe and Unprofessional place! My stay at this hotel was a complete nightmare. The electricity kept going out at night, plunging the entire hotel into darkness. Being in the dark was extremely scary, like something out of a horror movie. To make matters worse, there was no staff available at night. If you had any issues, you were left to handle them yourself. This lack of basic service and safety made the stay incredibly uncomfortable and distressing. I would strongly advise against staying here.

a year ago

Spacious luxury rooms with great hill views. Tasty food.

5 months ago

The hotel staff insisted that we give them good ratings. The hotel staff were very rude and not at all good, and they did not provide any of the facilities or services they had promised. One of their tables was already broken, but they tried to extort money from us by making fake allegations.

a year ago

Great views from rooms. Really nice stay. Stayed just 2 nights. Next time we will definitely plan for longer stay. Really tasty food. Very professional cook Mr. Ghanashyam.

a year ago

Very nice hotel with the large rooms. Was very satisfied with the food. Friendly staffs. We enjoyed the dance party with rock n roll music in lobby. Thanks to all staffs to make our party memorable.

a year ago