Super Townhouse Oak Tapovan formerly Hotel JK Heaven

The rooms are good but the bed mattresses are too soft and hence led to backaches for us, the room service was average. The location is easily reachable, the view from rooms was buildings but from the terrace (5th floor) the view was beautiful. The food was better outside in the market. The tea was sheera. Overall stay wise it was good. For food and all one should consider going outside and having something.

2 months ago

Hotel Townhouse Oak JK Heaven offers some basics but unfortunately missed the mark in several key areas, affecting our overall experience. The beds were very comfortable, and the small parking area is helpful, even though it’s limited. However, we encountered a series of issues. For example, only free TV channels were available, with no cartoon channels for kids, making it harder to keep our child entertained. Warm water wasn’t accessible without asking, and we were only provided a heating rod after requesting it. The food was a major disappointment, as every dish we ordered tasted sour, which really spoiled our dining experience. Given that the food is already on the expensive side (a simple tea costs Rs 50), the lack of quality was disheartening. Additionally, there were inconsistencies in room amenities — only one of the two rooms had a working landline phone, and one bathroom had a dirty flush cover, which affected our sense of cleanliness. Other basic necessities were also missing. No towels were provided, and instead of a comfortable quilt, we were given a heavy winter blanket, which felt excessive as the weather was not very cold. In summary, Hotel Townhouse Oak JK Heaven has some positives, but improvements in food quality, amenities, and customer service are needed for a more comfortable and enjoyable stay.

a month ago

Terrible experience. Customer service is not good. No hot water provided to bath. After multiple followups and raising complaint against property still they didn't provide it. Also blanket and towels not provided. Rude behaviour. Only good thing I can say is food. Please don't book room here.

2 months ago

“I had an extremely disappointing stay at this hotel. There was no water supply, and the hot water was unavailable as well. The service was terrible—if you request something as simple as a towel, you’re left waiting indefinitely, and the same goes for blankets and other amenities. The staff is unresponsive and displays rude behavior, showing no concern for guests’ needs. The counter manager was equally indifferent, whether contacted by phone or in person. The hotel is filled with dampness on the walls, which leads to an unpleasant smell everywhere. Overall, it was a deeply unsatisfactory experience.”

3 months ago

Staff is friendly. Room facilities is very good and good location nice voice very enjoy ful my stay.

a week ago

It was descent but not recommended for staying although food on floor 5 was just amazing and staff was simply great unlike hotel below. Its a must visit restaurant on jk hotel 5th floor goes by the name mango grand. Avoid hotel visit this

a month ago

Warning: Poor Service and Questionable Practices at Hotel OAK JK Heaven Disappointingly, our experience at Hotel OAK JK Heaven fell far short of expectations. Despite its reputable name, the service was subpar. Moreover, we encountered concerning issues with the restaurant: - Dual menu pricing: Locals receive a discounted menu, while outsiders are charged nearly double. - Inconsistent pricing: Menu card rates differ significantly for external guests. On September 28, 2024, multiple guests (at least 5) voiced similar complaints. Prospective guests, exercise caution when booking this hotel. Although breakfast was included in our booking, it was not provided to us.

3 months ago

Nice place... Went with family members ...it was worth it. Room was clean.. Staff members were very helpful. Satisfied customer😊

2 months ago