The Xen Suites - Kolkata Airport

⚠️ Warning: Avoid this hotel at all costs! Management is pathetic – once you pay, they stop answering your calls. Any room requests you make (even if paid for in advance) are ignored. No Wi-Fi access – asked 5 times throughout the day, kept getting excuses. They clearly don’t even have a password. Filthy rooms – full of dust, stink of cigarettes and alcohol. Had to change rooms, but the second one wasn’t any better. Broken facilities – no fridge, TV didn’t work, staff sent someone to “fix it” but he disappeared and never came back. Completely unprofessional – zero responsibility, just careless excuses. 👉 Final note: If you value your money, time, and peace of mind, stay far away from this place.

3 weeks ago

This was by far the most horrible hotel experience I’ve ever had. The room was filthy, smelled like mold, and the sheets looked like they hadn’t been washed in weeks. The bathroom had hair all over the floor, and the shower didn’t even work properly. Staff were extremely rude and unhelpful—every request was met with an attitude. On top of that, the AC was broken, and the noise from outside made it impossible to sleep. The pictures online are completely misleading, nothing like reality. For the money I paid, I could’ve stayed somewhere decent, but instead I got this nightmare. Do yourself a favor and stay ANYWHERE else but here.

a month ago

Never book this fake hotel . There are mosquito in the room. With dirty walls and yellow stained bedsheed and pillow also the cigarette holes in bedsheet. The whole room and floor was smelling with cigarette. The Ac was also not working. They don't provide towels in the room. Pathetic hotel with pathetic staff. Long story short This hotel deserves - ratings Book at your own risk. Not recommended at all 🤬🤬🤬

3 months ago

Worst Hotel ever, plz don't book ever. Their wifi gets connected but don't work, their tv doesn't work because they don't have remote, house keeping is even worst, they anyhow cleaned washroom once in 3 days and dat too after i made them 10+ calls for cleaning. About food, even a road side food is better than their restaurant. Very horrible experience I got after 3 days stay Dat too at @₹3050 per day. Plz don't book this hotel else u will become a BP and heart patient after staying there, thats guaranteed.

4 months ago

The rooms were extremely dirty with poor maintenance. The AC wasn't working, and there were no towels provided. The washroom was in a deplorable state, worse than a public one. Despite repeated requests, the staff gave excuses instead of addressing the issues. I had to collect a towel myself after calling multiple times. The staff's unresponsiveness was disappointing, especially considering the high charges. Overall, the experience was subpar, feeling more like a 1-star hostel.

5 months ago

Worst hotel worst room service I would recommend never coming here the room service comes here after 3:30 on The staff in the front desk are poor in english they don’t understand English here worst experience I’ve never experienced any experience in my life no hotel have the rules off room service are after 3:30 pm no hotel have such rules worst experience please I would recommend never coming here

a month ago

We could get a so-so room by requesting thrice though hotel is not recommended for family, location wise it's in the outter region don't expect public transport. Staff was very polite and well behaved they helped us to change the room thrice.

4 months ago

🚨 Horrible Experience at The Xen Suites – Kolkata Airport 🚨 I don’t know what kind of plumbing disaster this hotel has, but the bathroom in my room smelled exactly like a gutter. The moment I stepped in, I felt like I had entered a sewer tunnel. The stench was unbearable, and no amount of air freshener or open windows could fix it. The worst part? The water supply was just as bad—it smelled like something had been rotting in the pipes for years. Taking a shower felt like I was bathing in contaminated drain water. Tried complaining to the staff, but they either didn’t care or were used to guests suffering. If you enjoy the aroma of raw sewage with your morning routine, this is the place for you. Otherwise, stay FAR away! ⭐ 0/5 – This place should come with a gas mask.

6 months ago