Hyatt Place Chongli

I can imagine that they have had the hardware ready for the Beijing Olympics back in 2022; but it was surprising how fast things now feel "worn". That's really too bad. Towers can still have the smell of tard from cigarettes which again is too bad.Meanwhile, it's a nice touch to also give lift tickets but the fact that you need to have the front desk signed voucher to go over to the ski school next desk (not next door) to provide the ticket card is a bit weird and troublesome for customers. Yes, I get it, it's really two organizations and the vouchers are the controls/ receipts. But you can actually get the ticket card deposit refund all done at the front desk means that the systems are connected. Hence, the logistics is not really set up with the customer experience in mind which is really a shame.Enough with the areas which can potentially enhance above.Here are the brilliant parts and the reason why you may want to come back to the hotel. It's the people. We were bothered by the logistics (as you can see) and during breakfast time, we also hear there is another family bothered by some hardware issue the night before; but the staff really took seriousness in resolving the problems. In addition, my wife was sick in one of the nights; congee was not on the lunch and dinner manual, but the staff and cook were willing to trouble themselves to make the congee (and I can tell you that I have been at 5 stars hotels before and when they say no congee on the manual -- those hotels will just stick with that answer) --＞ in this AI-driven, RPA-strived and customer centric-talking a**osphere nowadays, it's refreshing if not heart-felt to really experience hotel staff who show care for its customers. This is where the Excellent rating for Service comes from. Keep up the human-side of the hospitality business --＞ it's always about the people and how your guests feel they are treated, that's how you make them come back and make a profit --＞ not robotics !I don't like to waste time writing reviews (but I am a writer in earlier years), and I am having a soar throat. But I would recommend to hotel to any guests who wants to feel being being taken care of.

我可以想象他们早在2022年就已经为北京奥运会做好了硬件准备；但令人惊讶的是，现在人们感觉事物“破旧”的速度如此之快。这实在是太糟糕了。塔楼上仍然有香烟焦油的味道，这又太糟糕了。同时，还提供缆车票，这很好，但事实上，你需要让前台签署凭证才能去隔壁桌子的滑雪学校（不是隔壁）提供票卡对于顾客来说有点奇怪和麻烦。是的，我明白了，这实际上是两个组织，凭证是控制/收据。 但实际上你可以在前台办理退票卡押金，这意味着系统已连接。 因此，物流的设置并没有真正考虑到客户体验，这确实是一种耻辱。上面可以增强的方面已经足够了。以下是精彩的部分以及您可能想回到酒店的原因。 是人民。 我们对后勤工作感到困扰（如您所见），在早餐时间，我们还听说还有一个家庭在前一天晚上受到一些硬件问题的困扰；但工作人员确实很认真地解决问题。 此外，有一天晚上，我的妻子病了。午餐和晚餐的手册上没有粥，但是工作人员和厨师愿意费力去做粥（我可以告诉你，我以前住过五星级酒店，当手册上说没有粥时——这些酒店只会坚持这个答案）--> 在当今这个人工智能驱动、RPA 推动、以客户为中心的氛围中，真正体验到关心客户的酒店员工，即使不是由衷的，也是令人耳目一新的。 这就是“服务优秀”评级的由来。 保持酒店业的人性化一面 --> 始终以人为本，以及您的客人感受到他们受到的对待如何，这就是您让他们回来并赚取利润的方式 --> 而不是机器人！我不喜欢浪费时间写评论（但我早年是个作家），喉咙发炎。 但我会向所有想要感受到被照顾的客人推荐这家酒店。

7 个月前

This place was amazing! Within walking distance to the ski resort and the breakfast was tasty! they offer a 20% discount on the ski tickets but you need to ask the front desk for the slip of paper before buying tickets! I would definitely come back here again. the rooms are centrally heated during winter and can get quite warm!

这个地方太棒了！步行即可到达滑雪场，早餐很美味！滑雪票有20%的折扣，但是买票前要向前台要纸条！我肯定会再次回到这里。冬天房间里有集中供暖，会很暖和！

9 个月前

酒店還是挺好的.唯一覺得管理不足.每天有各種車輛停在人行道上.穿著雪鞋拿板子的雪友都沒有辦法行走.不走人行道的路面都打滑.這就是管理問題了.希望能夠改善.畢竟選擇了這個酒店就是為了去雪場方便.因為這個而導致摔傷就太不應該了.

7 个月前

Good hotel for weekend stay at the ski resort.Very close to the ski area.Good breakfast, friendly staff.Would stay here again.

适合周末去滑雪场住宿的好酒店。离滑雪场很近。早餐很好，工作人员很友善。会再次住在这里。

4 个月前

Great location, across the courtyard to the ski lobby area. Rooms are clean and warm. Several restaurant choices nearby.

地理位置优越，穿过庭院即可到达滑雪大厅区。房间干净又温馨。附近有几家餐厅可供选择。

7 个月前

Good: Hyatt Place in Chongli is a good place to stay if you're planning on going for activities like skiing or snowboarding at Thaiwoo. Location is great, and service was generally good and prompt and friendly. One of the staff Martin even made it a point to remember my name as I checked out. We were also fortunate to have the staff allow us to check in earlier, and slightly later! The robot service as we asked for more water from frontdesk was also a nice touch. Thanks!Bad: Cleanliness was an issue for me, especially for a hotel of such a good reputation. For example, unfortunately, when we checked in we noticed one of the cups was totally unwashed (eg. it was sticky with stains), luckily I spotted it and washed it for the hotel. I informed the front desk, who could only offer a "sorry". Another part that was not cleaned was that outside our room were cigarette butts stuck in ice/snow. Other than that the room was generally clean.

优点：如果您计划去太舞滑雪或单板滑雪等活动，崇礼凯悦嘉轩酒店是一个不错的住宿选择。位置很棒，服务总体来说很好、及时、友好。一位工作人员马丁甚至在我退房时特意记住了我的名字。我们也很幸运，工作人员允许我们提前入住，甚至稍晚一些！当我们向前台要更多的水时，机器人服务也很贴心。谢谢！不好：清洁对我来说是一个问题，尤其是对于一家声誉如此好的酒店。例如，不幸的是，当我们办理入住时，我们注意到其中一个杯子完全没有洗（例如，它粘有污渍），幸运的是我发现了它并为酒店清洗了它​​。我通知了前台，前台只能说“对不起”。另一个没有清理的部分是我们房间外面的烟头卡在冰/雪中。除此之外，房间总体来说很干净。

1 年前

The hotel service was great, but the restaurant only served noodles for lunch and dinner, not much of a variety. Also, they limit the hours of the hot water usage and when it’s supposed to be hot, it’s actually luke warm. The location was good with a few OKAY restaurants, there is a KFC and brewery in the area, all within walking distance. There aren’t many activities to do as the snow had already melted.

酒店服务很棒，但餐厅午餐和晚餐只提供面条，品种不多。此外，他们还限制热水的使用时间，当它应该是热的时候，它实际上是温热的。位置很好，有几家不错的餐厅，该地区有一家肯德基和啤酒厂，都在步行距离之内。由于雪已经融化了，所以没有太多活动可做。

1 年前

Probably the best hotel on Thaiwoo ski resort. One step from the slopes. Has nice pool and jakuzzi to relax after skiing. Good breakfast.

可能是太舞滑雪场最好的酒店。距离斜坡仅一步之遥。有漂亮的游泳池和按摩浴缸，可以在滑雪后放松身心。早餐不错。

8 个月前