Baranof Downtown, BW Signature Collection

We stayed twos night prior to cruise and one after. Pros: Central location, cordial desk staff, rooms facing back were quiet, coffee always available in lounge. Cons: Each room had unpleasant mechanical issues. First nights: VERY small room 4th floor, overheated, no in-unit HVAC control. Power toilet required 2-4 pulls of handle to flush. Tub drained so slowly, by shower end standing in 2 inches of water. After cruise night: Spacious room w sofa, nook for table and 4 chairs, fridge and chest, 9th floor. Table top so wobbly we thought it might come off. Old-style toilet used so much water, not clear would fully flush waste. Wrong size faucet for sink, missing aerator so spit water. Soft bed, with HUGE lumpy king pillows. Overheated, no in-room control. All nights we slept w windows open. Other cruise passengers related similar issues. Those in street side rooms experienced lot of noise. There was confusion regarding the cost of the room. Be sure to get a confirmation. Cannot recommend.

5 months ago

Small old tall hotel, clean but not air conditioned. Two very small elevators. Good location in town. Close to our dinner location at Salt. Staff was adequate. No porter staff. Tasteful lobby decorations. Baggage way station. Have a small space fitness center. Not overly impressed.

6 months ago

Very run-down hotel but centrally located. Bella upgraded my room, but for two days while I was showering, the smoke alarm went off! One night and the following morning, it was steamy hot. One evening, there were broken shards of a cup in the elevator! They told and we-told my travel agent that they had round trip shuttle service and then denied it and refused to compensate me for it. And now; the hotel laundry room door won’t lock while I’m doing my laundry and one of their elevators has been down for a couple of days now. Very unhappy to pay $300/night and receive such poor quality service!

6 months ago

Such a great location and potential, but very disappointing. I only stayed one night, and that’s probably a good thing. I’ll start with the heater in the room. It was turned all the way up, and even when I turned it all the way down, it kept heating the whole suite like a sauna. I needed to open all the windows all the way and call the lobby at 1 a.m. so they would bring me a fan. And no, I’m not sensitive to heat; it was just TOO MUCH. Another alarming thing is that no one cleaned the bathroom and shower after the last person. The toilet had leftovers, and the previous guest's soap bar was still in the shower. Other than that, very comfortable bed and pillows, and a GREAT BARTENDER at the bar, I believe her name is Mira.

5 months ago

The Hotel Baranoff in Juneau, Alaska, left much to be desired, especially considering its high price point. While the location may be convenient, the overall experience was disappointing due to numerous maintenance issues and lackluster amenities.||Pros:|- Convenient location in Juneau||Cons:|- Extremely overpriced for the quality offered|- Numerous maintenance issues throughout the room|- Outdated and worn-out facilities|- Unhelpful staff||Our stay was marred by a series of issues that shouldn't be present in any hotel, let alone one charging premium rates. The room's door handle was broken, requiring excessive force to open. Basic amenities like the shower, toilet, and fitted sheet were all problematic. The shower head and tub diverter leaked, the toilet ran constantly, and the bottom sheet didn't fit the mattress properly.||The room's furnishings and technology were equally disappointing. The TV was comically small for the room size, and the desk lamp provided inadequate light for work. We also encountered issues with the in-shower toiletry dispensers and a malfunctioning nightstand.||Customer service was lacking, with the hotel offering only a meager 30-minute extension for late checkout. This inflexibility, combined with the room's various issues, made for an uncomfortable and overpriced stay.||Overall, the Hotel Baranoff is in dire need of renovations and improved maintenance. Until significant improvements are made, it's hard to justify the high rates for such a subpar experience. Travelers to Juneau would be wise to explore other options or adjust their expectations accordingly if choosing to stay here.

6 months ago

The best part of this hotel is its storied history and prime location in the old downtown section of Juneau. Preserved well and remodelled only once or twice since 1929, the property feels old because it is. WiFi works, but our double-bed (!) room was too small to offer anything but a narrow work desk and 40" TV. The staff (most of them seasonal workers from Bulgaria) we're are more or less helpful, with a good command of English. All in all, our four days and three nights at the Baranof were enjoyable, and the hotel itself a pleasant departure from chain hotel monotony.

6 months ago

This hotel was the crappiest hotel we stayed at during 5 1/2 weeks touring Alaska. Outdated, tired, hotel staff who don't care.|Our bathroom sink was plugged. Sorry maintenance not here until morning.|No hot water in shower and pathetic water flow. Sorry maintenance not here yet. Manager not here yet either. At $450/night I expected better. We had better service and a hot shower at a truckstop in Coldfoot.|Don't stay here

6 months ago

A great way to close out my Alaskan cruise. I really appreciate the front desk. I forgot a bag in my room. The front desk staff called a cab and brought the bag to me at the Juneau airport in plenty of time before my flight! Service above and beyond...thanks!

5 months ago