Hotel Edgewater

Really enjoyed staying at this little gem right in downtown Seward. It Isa very short walk to all the best downtown Seward drinking and dining options. Super squeaky clean, and it appears to have been recently refreshed. Excellent staff at this hotel.

5 months ago

The staff were extremely friendly and tentative to our needs! We enjoyed our comfortable room with a view of the ocean! This hotel was in walking distance to many shops, restaurants and the ocean. Clean rooms. definitely will stay here again!

6 months ago

So far it's one of the more decent hotels we've stayed at. Pretty clean and cozy. Had all the amenities we needed. The only thing I absolutely loathed was how loud the air conditioner was. The hotel can get pretty hot in the rooms so we had to crank up the A/C but it was so loud every time it would go on it woke me from my sleep. There was some noise coming from the hallway for a while too. All in all, a pretty good stay, minus those small inconveniences.

6 months ago

DO NOT BOOK HERE! I will say, the lobby was beautiful and rooms would have been fine.... if we had POWER AND HOT WATER. When we checked in, they put us on the 3rd floor in rooms with no windows. Apparently there had been a previous power outage so we had to sit in the lobby and wait 30 minutes for someone to let us into our rooms since there were no key cards. That's right- we could not unlock our own doors. Then we had to carry our luggage up 3 flights of stairs because the elevator was out of service. Hotel employees were no help with luggage. My husband ended up doing multiple trips for some older hotel guests attending to haul heavy bags up and down 3 flights of stairs. After dinner, we turned on the water to take a shower and it was ice cold. I've taken cold showers, but nothing like this. The front desk told us 10 minutes, OK no problem. Ran into the maintenance guy on the way back and he said they had "forgotten" to turn on the water heater and it wouldn't be hot until morning. THEN the power goes out. And we had no window. So we packed our bags using our phone flash lights. In the morning, still no hot water and they're telling everyone 30 minutes. Turns out it hasn't worked for 2+ days and they were continuing to tell people 30 minutes 😡. After all this, the hotels response was "This isn't our fault" and we received no discount or accommodation for the trouble. Not even an apology. Horrible customer service.

7 months ago

This is not a good hotel. We stayed here two days while we were visiting Seward and taking an all day cruise. The hotel staff were ok, but young and inexperienced. The walls of the room were very poor, you could hear people walking around and being loud all night long. The heater in our room didn’t work, and although they claim someone came to inspect it after the first night nothing changed. They did not have a space heater so my wife was cold each night. They have a bug problem, and their breakfast is the morning is way overpriced for what they offer. My wife and I loved the cruise, but would not stay in this hotel again.

6 months ago

There are rooms w tiny opaque windows, and which have no AC. No sun or view, with stuffy air. I’d like to know why these rooms exist, and how I was chosen to have one of them? Staff admits there are many complaints. I think they were hoping I was another shrinking violet and wouldn’t complain. Only saving grace was they immediately placed me in a better room when I complained.

6 months ago

The staff at the hotel went above and beyond to ensure our stay was fabulous. They made my mom’s 60th birthday and first time in Alaska a complete success. Our rooms were very clean and the breakfast was wonderful! Special thanks to Yolanda, Burak, and Chris. You guys were fantastic!

7 months ago

First Hotel we've stayed in that didn't have coffee in the lobby! I won't use the in-room tiny coffee makers as they are typically never cleaned. On weekends they offer coffee starting at 7am with the buffet, but we had to be on our way well before that.

6 months ago